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“Good location but awfull smell”
Review of Hotel Istana

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Hotel Istana
Ranked #20 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Ottawa
Level Contributor
304 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Good location but awfull smell”
Reviewed 14 December 2011

The Istana is an older hotel and it shows. I kept asking staff what the strong smell was and was told: What smell? when I pressed they said : Oh some painting and renovation is going on! I stayed there three nights and the smell in the lobby area was unberable. Fortunately it did not smell in my room. The room was spacious but from a much older decor and era. It badly needs an upgrade. Perhaps that is what they are doing floor by floor?
I was there for a conference and the food services were average- nothing spectacular. The lobby bar is spacious bt dark and feels like a smoke filled room from the 60's. Drinks are expensive. So is a cup of coffe in that lobby bar. The breakfast area was adequate with a good selection of food. The neighborhood surrounding the hotel is typical of older KL. One side has lots of new trendy clubs and nightlife activity you would expect to find in any big city!
Front desk staff and 'greeter' are a touch overzealous but polite and friendly. No free wifi in rooms-only in the lobby which is probably why the coffee there is so expensive. Business centre is not free. Everything is extra.

Room Tip: Not much difference
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  • Stayed December 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank GlobalguyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (911)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 December 2011

As soon as you step in to the hotel, there's someone to greet you with a big smile and walk you to the reception. The check in was very smooth and quick and someone is there to help you with your luggage.

The hotel lobby is lovely and elegant, the swimming pool is a good decent size too. The concierge are always helpful and always gave the best advice.

Room service was great, we ordered some food on our first night and the food was very tasty and good portions!

The location is very good, it's only 5 mins walk to Bukit Bintang and Pavillion, 10 mins walk to the Petronas towers and 25 mins to Times Square. There's a monorail station just opposite the hotel (Raja Chulan) which is very handy.

Would definitely come back here again!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ldn_dj_cakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 December 2011

We arrived at the Istana Hotel and from the moment we walked in the door we were disappointed.
1) The Concierge when we asked if they could take our bags ignored us. When I complained at the front counter they then took our bags.
2) Check in was painfully slow
3) We booked the club lounge and club rooms. We had to be moved 3 times.
- We booked a King Room and received Twin Share.
- Bedding had stains on it
We moved to another room
- The toilet had leaked water all over the floor
- The room had an extremely strong odour
We moved to another room
4. Once our luggage was collected we did not see it for another 2.5 hours.

The manager did not seem to care.

The positives of the Hotel;
1. Club lounge food was very good.
2. Pillows were very soft although mattress was very hard.

Would not stay there again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sethjaxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 December 2011

We stayed here for 3 nights in September 2011.

We found our room to be very average to be honest. It was very dated and basic. Everything seemed old and dull. The bathroom was barely average and the slide door to the toilet broke as soon as I tried to open it. Although the shower was decent it wasn't always easy to get hot water.

The pool area was very nice and the restaurant was ok. But food is not an issue due to the hotel being in the city centre.

The check-in was not exactly service with a smile but it was efficient. The girls welcoming at reception were beautiful though and a particular highlight

The only great thing about the hotel was the location, very central and easy access to everything in the city centre

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Vakas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2011

I love istana hotel.. The rooms were spacious, the staff were friendly, and most importantly, the location is great! It is a mere 5 minutes walk to Pavilion, one of the largest shopping centre in K.L. The breakfast was not very good though...
Just opposite the hotel was a WENDY'S. The burgers there tasted so good, and it was open even late at night. I went there to get a midnight snack, and the walk there was well-lit, though it was midnight. But look out for traffic though, as the traffic there tends to be heavy.
Will stay at this hotel again!

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lilian_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2011

Istana is situated very handy to downtown KL. It is very close to some excellent foodhalls and shopping. Although we enjoyed the lovely pool area, our room was in need of renovation, which I am advised is slowly taking place. The bathroom especially was in need of repair...one tap was 'non-op' and the basin spring loaded plug held no water. In our room, one of two windows had broken latches and would not close. The staff were excellent and the reception area and surrounds are palasious...it is just that the rooms do not match the grand entrance. I would stay again but would certainly upgrade to see if the rooms were better.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 December 2011

Although the lobby is impressive the rooms did not live up to expectations, the carpet was extremely stained and dirty and it had a run down feel about it. The water in the pool was cloudy did not look too clean. I would not stay here again when back in K.L.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyn93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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