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“Great Service, Excellent Value”
Review of Hotel Istana

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Hotel Istana
Ranked #21 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Service, Excellent Value”
Reviewed 22 January 2012

This hotel offers great service to all patrons, from the moment you walk through the door your greeted and shown friendship and respect, the desk clerk's are helpful and try to give you all you need with the help and guidance of the Front Office Manger Norman Gerard who is on hand to chat and be as much help as possible, then with the help of the Bell Boys to the room service staff you stay is made extremely pleasant and enjoyable.
The great place for breakfast, Lunch and Dinner is at the Taman Sari Brasserie, the service is great and the food is greater..
The hotel is only a 8-10 minute walk to the main shopping area located in the Golden triangle, I visit KL every 6 months for a 6-8 day holiday and will stay at Hotel Istana every time it is my Home away from Home.. Thank you to all the staff that make my stay a time to remember each and every time. :)

Room Tip: Corner suite are largre with a roomy bathroom, Club rooms have some added extra services which is gr...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veg272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Perth, Australia
Level Contributor
9 reviews
4 hotel reviews
Reviewed 22 January 2012

Had a 6 night stay and our first holiday overseas so had no expectations. The minute we arrived at the Hotel, the staff were so friendly and welcoming. We were greeted by smiling staff who greeted you every time we walked through the foyer and reception area. We were given travel tips and advice and this made our stay most enjoyable. The staff in the Sports Bar were excellent as well and everyone had a can do attitude. Our room was large and comfortable, but showing signs of wear. Everything was clean and we had no problems apart from the toilets taking a long time to flush. The bathroom had a very deep bath which was wonderful and plenty of water pressure in the shower. Thoroughly enjoyed our stay and will stay at the Hotel Istana if and when we return to K.L.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnmac1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 21 January 2012

I stayed in this hotel for 15 days from December 2011. Great location,friendly staff, excellent service, management top to bottom willing to help you,listen to you and always willing to help you. If you stay in this hotel they willing to consider about your security as well, the staff always there to advice you what transport to use if going anywhere. Very central location to go anywhere in KL, shopping etc. They also provide excellent dinner and breakfast.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank satya n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 January 2012

Impressive reception, huge and nice docarated entrance, full with very friendly staff. Handshaking when you arive and leaves...remarkable personal approach. Rooms are somewhat outdated, need to be renovated here and there, however very confortable and spacious rooms. Strong asset of the hotel is the garden with swimmingpool and the lobby area as well as the location.
The only place in entire malaysia where the didi not provide free wifi, this needs to be changed!!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mavis2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 January 2012

real luxury hotel, nice and exclusive. well priced.
Staff are very pleasant, happy and willing to help.
perfect location, everything is close by, pubs, clubs, restaurants
clear pictureof the twin towers from our room
Food in the hotel was also top notch. really good breakfasts and dinners :)
Our first time to KL, would definately stay in Istana again.

Room Tip: Chose a room facing the twin towers ans as high up as possible. And make sure that the room has a ki...
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  • Stayed December 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PrasheenJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 January 2012

2 nights at this hotel at the end of a 10 day trip of Malaysia and Singapore. Decided on this trip to try more upmarket hotels for most of the nights and as 5 of the nights spent in Kuala Lumpur tried 3 different 5 star hotels between trips to other places, Genting Highlands and Singapore. Out of those 3 KL hotels the Istana Hotel became our favourite. On arrival we got sent up to the club lounge to check in and ended up being allocated a club room with tower view, a great start. When checking in staff asked if we wanted drinks, the check in was done to a high standard, as was all the service we received within the hotel by all staff we encountered. The room was large and very comfortable, showing a bit of wear but nothing to worry about due to age of the hotel, but it was kept very clean. everything worked well and the view was amazing. The lobby and lounge areas of this hotel are so impressive as well that we felt so comfortable using them. The pool was great although not enough seating when it got busy but that is only a small problem.
We had breakfast both in the main restaurant and club lounge depending on the day and found the club lounge so relaxing for this, also had afternoon tea and evening drinks and snacks in the club lounge and found the service, drinks and snacks provided to be excellent. I cannot remember all the names of the staff I would like to thank for making the stay at the Istana enjoyable but a big thank you to Tracy, Devan, and the young man wearing the black uniform (sorry can not remember his name) in the club lounge for exceptional service, these 3 would be an asset to any hotel.
Due to the service provided, overall comfort, style and great facilities I would highly recommend this hotel to anyone travelling to KL beautiful building, great location this hotel has everything you could ever need, I loved the place and want to return as soon as possible if I could give it 6 stars I would

Room Tip: Go for club floor rooms to get the club lounge, also tower view
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oldmikeNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 January 2012

Had 5 days at this hotel after 2 weeks on the go. Staff helpful and service excellent. You must try the restaurant at the hotel. We had a seafood smorgasbord and it was truly fabulous. As for the deserts they were certainly the talking point of our trip. Highly recommend this hotel.

Room Tip: Pay a little extra to get a good room, it will certainly be worth it in the long run. Room overlook...
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  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
1 Thank CleoLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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