This is a great and I do mean great hotel! The rooms are nicely appointed and very clean. What sets this hotel apart is the attentiveness of all the staff who look after your every need and are super responsive, not to mention the attention to detail in every little thing they do.
The manager Norman and the welcome staff Farina and Rehina were just amazing. Norman took care of all of our needs and went above and beyond. Farina and Rehina were very gracious and welcoming, giving us pointers on where to go and what to see. The best part were they were genuinely interested in our travels and we 30+ minute conversations with them.
Overall I give the hotel 5 stars, with the one knock being that free wi-fi is not available.
Great job Hotel Istana!!!
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur