Yes,the hotel is old but it's still very luxurious and grand, and the staff were delightful. When we arrived, we found our room safe didn't work and the fridge wasn't very cold, so rang reception to report. Within one minute, there was a knock on our door and both items were immediately replaced! That is service! We found the staff to be quite delightful, friendly and helpful. The rooms were spotless and cleaned daily to an immaculate level. Beds were very hard, but we've found this to be the case all over Asia. Great range of toiletries provided and replaced daily. We did have a laugh at the antique hair dryer in the bathroom - haven't seen one of these since the 70's!
Excellent range of foods for all cultures at breakfast buffet, including made to order items by the cooks. Location is perfect within the Golden Triangle for accessing all the areas of interest and public transport.
I would agree with previous reviews that wifi in the rooms would be welcome rather than having to go down to the lobby. My only other criticism would be that the very well equipped gym needs airconditioning - Malaysia is so hot that running on the treadmill in that humidity was not pleasant.
Would be happy to stay here again.
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur