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“Prince Hotel, Kuala Lumpur” 4 of 5 bubbles
Review of Pullman Kuala Lumpur City Centre Hotel And Residences

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Pullman Kuala Lumpur City Centre Hotel And Residences
Ranked #41 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Prince Hotel, Kuala Lumpur”
4 of 5 bubbles Reviewed 9 September 2013

I have chosen this hotel several times on my visits to KL since it is central to the Golden Triangle and KLCC is within easy walking distance. The hotel is modern, smart and clean.
It is advisable to choose a room package which includes breakfast and to ask for a room with views of the Twin Towers or a room on a higher floor.
The breakfast buffet provides a good choice of Asian and Western food and the service is quick and friendly.
The only down side I experienced is in the hotel's billing (and I have had to raise queries on more than one occasion). Check you are billed exactly for the services you received. This time the check-out staff wanted to charge me for a breakfast I had already paid for. Last time, the price quoted for breakfast at the desk was not what I was charged on departure.
To be fair, the reception and check-out staff always seem under pressure since there are never enough on duty to cope with the flows at busy times. The management needs to think about how they handle this.

Room Tip: See the review above
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  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,794 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (606)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Turkish first
  • Any
English first
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 9 September 2013

This is my 4th time stay at Prince. I am disappointed at how the reataurant staff, Farah, treated me with lack of professionalism. Using a complimentary voucher and insisting me to take the platinum membership from the room just to show prove on the previous occasion and again last Friday's dinner telling me off, as guest not to forget again, is totally unacceptable baring in mind coming from a 4 hours drive from Singapore. She again took the surprise away from my planned surprise Happy Teacher's day birthday cake to be presented to my table. I felt belittled and insulted at her treatment.
On another occasion, my laundry, as executive client, had to pay for the services instead of the promised complimentary service and the misunderstanding on express service had delayed my drive back home (Thanks to Eleena who was kind to assist in resolving the misunderstand).
I hope Prince will refine their processes and hope that such instances will not repeat again. If such services cannot be resolved, Im afraid I have to go to another hotel from now on

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Tab66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
1 review
5 of 5 bubbles Reviewed 9 September 2013

I stayed in Prince Hotel, KL for business trip. My company organized a conference in the hotel & everything that we request will be fulfil by their concern hotel staff. The food was amazing & the hospitality is superb. in just 5 minutes walking distance, you will reach PAVILION, a shopping complex & you can get everything in it!

Room Tip: Choose with KLCC view is the best!!
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  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank AzimahTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 8 September 2013

Warm staff and ready to assist in speeding up the check in. The room is small. Fortunate enough to book a room facing KLCC. The rate is definitely high. Easy access to Pavilion. The Buffet was marvelous!

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zamhas671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simi Valley, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

If you are looking for a hotel in Kuala Lumpur Malaysia that is a great valve for the money, the Prince Hotel is your best bet. Great service, supportive staff, safe environment, clean rooms and a great location! The breakfast is wonderful and the food choices are plenty. Spacious rooms, clean bathrooms and a firm bed makes for a good nights sleep. The 2nd floor lounge has a great snack menu and live music in the evenings, it's a great place to unwind. I've been visiting The Prince for more than 3 years and I'm never disappointed.

Room Tip: Ask if there are any rooms available with a view of the Twin Towers, it's beautiful at night!
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  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celebration, Florida
Level Contributor
180 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

We arrived at the hotel at 2am, and they were ready for us, with my reservation in place. There was a snag about availability of the room I reserved, but the front desk assured me they will change my room in the morning and will give us a room facing the twin Petronas Towers. The next morning, while we went out, the hotel changed our rooms and moved our luggage at my request, and we came back to a brand new perfect room. The front desk people tried everything they can during our stay to ensure we were happy and we got everything we wanted. The bell service was excellent at least. The hotel location across the street from the Pavillion shopping mall, made our stay even more enjoyable with the best shopping mall across the street from us, and the Petronas Towers mall (KLC??) only minutes away, walking distance. I highly recommend this hotel to the most demanding people. It is absolutely 5 star in every aspect.

Room Tip: Tried breakfast at the hotel only once. It was much better to cross the street to the Pavillion mall...
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MoChehab53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 5 September 2013

I have stayed many times in both the serviced apartments and the hotel rooms. I would give both a good 4 star rating. The location is very good with the fashionable Pavillion shopping center directly opposite and the more local Bukit Bingtan shopping area behind The Pavillion. Some rooms have excellent views of Petrons Towers which is spectacular at night.
The only issue I have is that the check in can take a while, often because middle eastern people seem to love arguing with the check in staff.

Room Tip: Ask for a room with Petronas Towers view. Sometimes the 1 bedroomed serviced apartments can be che...
See more room tips
  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GeorgeSeator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Kuala Lumpur City Centre Hotel And Residences

Property: Pullman Kuala Lumpur City Centre Hotel And Residences
Address: No. 4 Jalan Conlay, Kuala Lumpur 50450, Malaysia (Formerly Pullman Kuala Lumpur City Centre Hotel & Residences)
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Kuala Lumpur
#25 Romantic Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
#27 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Kuala Lumpur City Centre Hotel And Residences 5*
Number of rooms: 602
Official Description (provided by the hotel):
Whether it is business or pleasure. Pullman Kuala Lumpur City Centre is conveniently located near the Central Business District and the prestigious Ampang Embassy Row, yet only a short stroll away from the majestic Petronas Twin Towers, Suria KLCC (Kuala Lumpur City Center) and the entertainment hub and shopping district, Bukit Bintang. As Kuala Lumpur's newest upscale Hotel & Residence, the Pullman is designed specially with today's discerning traveller in mind. Providing comfortable, contemporary accommodation and boasting unmatched standards of excellence, friendly and personalized service. ... more   less 
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Also Known As:
Prince Hotel And Residence
Prince Hotel Residence
Prince Hotel Kuala Lumpur
Kuala Lumpur Prince Hotel

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