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Pullman Kuala Lumpur City Centre Hotel And Residences
Ranked #41 of 345 Hotels in Kuala Lumpur
Certificate of Excellence
Perth
1 review
“Great hotel”
Reviewed 14 September 2013

The hotel was recommended to us by friends. the hotel had large room, great customer service. Was ideally located near some of the megamalls. Buffet breakfast was value for money.looking forward to my next trip to KL and to stay the Prince.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kegs81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,972 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (635)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Any
English first
Greater Melbourne, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2013

This is my second stay at The Prince and this time I chose to stay in the Residence. The one bedroom apartment was very quiet despite the building site next door which may eventually screen out the distant views. The staff are very supportive and always smiling. Try the Pool Bar at around 5 pm for an amazing view of the daily downpour and thunderstorm.

  • Stayed September 2013
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Neil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait City, Kuwait
2 reviews
Reviewed 12 September 2013

i stayed for 7 nights in prince hotel ,it is a very nice hotel ,and very clean,near shopping malls,only the concierge was not nice and helpful ,and should put more chairs in the lobby.Internet wasn't free.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank halbanay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 September 2013

I have chosen this hotel several times on my visits to KL since it is central to the Golden Triangle and KLCC is within easy walking distance. The hotel is modern, smart and clean.
It is advisable to choose a room package which includes breakfast and to ask for a room with views of the Twin Towers or a room on a higher floor.
The breakfast buffet provides a good choice of Asian and Western food and the service is quick and friendly.
The only down side I experienced is in the hotel's billing (and I have had to raise queries on more than one occasion). Check you are billed exactly for the services you received. This time the check-out staff wanted to charge me for a breakfast I had already paid for. Last time, the price quoted for breakfast at the desk was not what I was charged on departure.
To be fair, the reception and check-out staff always seem under pressure since there are never enough on duty to cope with the flows at busy times. The management needs to think about how they handle this.

Room Tip: See the review above
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 September 2013

This is my 4th time stay at Prince. I am disappointed at how the reataurant staff, Farah, treated me with lack of professionalism. Using a complimentary voucher and insisting me to take the platinum membership from the room just to show prove on the previous occasion and again last Friday's dinner telling me off, as guest not to forget again, is totally unacceptable baring in mind coming from a 4 hours drive from Singapore. She again took the surprise away from my planned surprise Happy Teacher's day birthday cake to be presented to my table. I felt belittled and insulted at her treatment.
On another occasion, my laundry, as executive client, had to pay for the services instead of the promised complimentary service and the misunderstanding on express service had delayed my drive back home (Thanks to Eleena who was kind to assist in resolving the misunderstand).
I hope Prince will refine their processes and hope that such instances will not repeat again. If such services cannot be resolved, Im afraid I have to go to another hotel from now on

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tab66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
1 review
Reviewed 9 September 2013

I stayed in Prince Hotel, KL for business trip. My company organized a conference in the hotel & everything that we request will be fulfil by their concern hotel staff. The food was amazing & the hospitality is superb. in just 5 minutes walking distance, you will reach PAVILION, a shopping complex & you can get everything in it!

Room Tip: Choose with KLCC view is the best!!
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  • Stayed September 2013, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank AzimahTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 September 2013

Warm staff and ready to assist in speeding up the check in. The room is small. Fortunate enough to book a room facing KLCC. The rate is definitely high. Easy access to Pavilion. The Buffet was marvelous!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank zamhas671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Kuala Lumpur City Centre Hotel And Residences

Property: Pullman Kuala Lumpur City Centre Hotel And Residences
Address: No. 4 Jalan Conlay, Kuala Lumpur 50450, Malaysia (Formerly Pullman Kuala Lumpur City Centre Hotel & Residences)
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
#25 Romantic Hotel in Kuala Lumpur
#27 Business Hotel in Kuala Lumpur
#39 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Kuala Lumpur City Centre Hotel And Residences 5*
Number of rooms: 602
Official Description (provided by the hotel):
Whether it is business or pleasure. Pullman Kuala Lumpur City Centre is conveniently located near the Central Business District and the prestigious Ampang Embassy Row, yet only a short stroll away from the majestic Petronas Twin Towers, Suria KLCC (Kuala Lumpur City Center) and the entertainment hub and shopping district, Bukit Bintang. As Kuala Lumpur's newest upscale Hotel & Residence, the Pullman is designed specially with today's discerning traveller in mind. Providing comfortable, contemporary accommodation and boasting unmatched standards of excellence, friendly and personalized service. ... more   less 
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Also Known As:
Prince Hotel And Residence
Prince Hotel Residence
Prince Hotel Kuala Lumpur
Kuala Lumpur Prince Hotel

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