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Pullman Kuala Lumpur City Centre Hotel and Residences
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Reviews (3,342)
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1,344
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2,117 - 2,122 of 3,342 reviews
Reviewed 19 September 2013

1st impression was not great as had to wait 1.5hours until my room was ready even though I checked in after 2pm. Was told I could get one then but it was a twin room and next to the noisy lift! So politely refused as I had booked a king size room. When I got to the room it was just ok. TV table was held together with sticky stape, not great for a supposedly 5*. Then when I tried to connect to wifi was told I would have to pay as only a laptop with Internet connector was free, again a big disappointment as surely Internet access is purely that however you connect! Overall not an impressionable stay and would not stay there again or recommend. Lots of noise from the renovations going on at hotel next door and opposite, overall not a good experience

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Ann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

Room was clean, albeit a little old and musty. The toilet was spacious although the flush needs to be pressed a few times. It was clean with the necessary toiletries.

Be cautious, on Agoda website it stated free WIFI but it is only through LAN cable for laptops in the rooms. WIFI is still chargeable for mobile in the room but free at public spaces within the hotel.

It is beside Pavillion so if you like to shop that is a reason to stay there. 20 mins walk to KLCC, 10 mins walk to monorail station Bukit Bintang.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with this hotel
1  Thank Nadia Natasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

Eight night stay, single room (free upgrade to deluxe as part of special package)
Location is relatively close to the city centre, but KL is not one of the world's great pedestrian cities - the road traffic & humidity see to that. Close to convention centre & a massive shopping mall with plenty of eateries. Monorail within walking distance
Room clean & spacious with well-appointed bathroom. Wired internet complimentary as part of package, but on the slow side - not sure about security setup on hotel network, so limited myself to a secondary e-mail address & public websites
Staff are friendly & quick to respond to any requests
Stays of more than 7 nights received complimentary laundry/dry-cleaning (2 pieces/day) & food credit for the hotel's restaurants
Hotel is home to a number of restaurants - the Japanese and bistro are both very good. Bear in mind that the food conforms to halal requirements (Malaysia being a majority Islamic state), so don't expect any pork products like bacon at the breakfast buffet. But the alternatives are plentiful & just as palatable
Some rooms have a view of the Petronas Twin Towers
Just a nice hotel - one of many in KL; but without a killer feature, which means next time I would probably like to try one of its competitors

  • Stayed: July 2013, travelled on business
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Thank jyunkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

We stayed in this hotel in September 2013 and one of the things we liked best about it was the location. It's very close to the main shopping area in KL and there's a lot of restaurants located nearby. The room itself was big and very comfortable and the staff was also very friendly.

The one problem with the hotel was that we were staying next to a family which had young children that were quiet noisy and rude. I can't really fault the hotel on this but it still took some of the shine off our stay. We also had to wait around for hours the morning we checked in but that was only because our flight arrived in KL at 6am. The hotel allowed us to wait by the pool and the bar staff at the below even brought us up some food from the breakfast buffet which was really nice and unexpected.

  • Stayed: September 2013, travelled as a couple
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Thank traveler123500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

You want to stay at a family friendly hotel in kl stay here. May not be posh but very family orientated . The staff are so nice you don't even have to ask what you want they know. U have a complaint they ther right away. ..... Thankyou tommy , rodzi nadia , Amin and the others at the pool for a great stay again

Room Tip: Great for families
  • Stayed: September 2013, travelled with family
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Thank Sharon19712013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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