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“Great room but fed up with construction view!” 4 of 5 bubbles
Review of Pullman Kuala Lumpur City Centre Hotel And Residences

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Pullman Kuala Lumpur City Centre Hotel And Residences
Ranked #41 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Penang Island, Malaysia
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great room but fed up with construction view!”
4 of 5 bubbles Reviewed 14 August 2014

We booked a one bedroom apartment for 4 nights. There was nothing in the booking that warned us of the construction site by the side, where from the living and bedroom area we have a panoramic view of the workers on the site. I tried to change the room but all we were offered were either directly veriticaly up or down with the exact view. I believe this room has the worst view ever. We had room 1927. Even the room next door would have been better and not so claustrophobic. We had to keep the curtains drawn all the time.
Having said that the cleanliness of the rooms were okay. The location was excellent right next to the pavillion and easy access to Bukit Bintang. The shower leaked into the bathroom. As we stayed in the apartment we had separate breakfast area from the hotel guests - not so large a spread but still quite good and sufficient.
The staff were friendly. Internet was not free and actually quite expensive.
There were some really nice rooms in this place but I am so disappointed with the apalling view that I will never choose this hotel if I stay in Kuala Lumpur again. This is a pity as I am a Malaysian and stay often in Kuala Lumpur.

Room Tip: Ask for rooms away from construction site. Thise facing the front are pretty good
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  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ladybeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (613)
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English first
Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

We stayed at Prince Hotel for 3 nights early in August 2014. Directly across from Pavilion and near to the rest of shopping in the Golden Triangle, the hotel provides an ideal base for short stay trip to KL. Apart from a nearby construction site, which is almost inevitable when staying in the centre of an ever expanding city, hotel has very luxurious facilities. The room was immaculately clean with free cable internet connection. Full buffet breakfast has a great variety of international cuisine. We loved it all, especially Mayasian dishes. The pool on the 10th floor is above the city noise and well sheltered from strong sun. We enjoyed very much the pool, bar and cafee with freshly squeezed juices. The lunch was also decent quality. Check in and check out were very efficient, as well as organising transfer to the airport. The only bad thing was - we had to leave the place.

Room Tip: Check in early to get Twin Towers view
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank S_M556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherwick, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

We stayed at the residence part of the hotel. We were a family of 4. The overall hotel was clean and staff extremely pleasant.

Great location for shopping (Bukit Bintang and KLCC). Also easy access to public transport.

The breakfast at the residence lounge was very good with a good selection of continental and local affair.

We will definitely stay again at the hotel

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angelo442014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 August 2014

The hotel is located in a quiet street and at the same time is walking distance to the centre of KL. The hotel has serviced apartments which suit family needs basic kitchen items and at the 10th floor separate service area such swimming pool, laundry, kindergarten, hair saloons etc.
Prices are reasonable and furniture is very good quality.
Best value for families

Room Tip: Very friendly and active staff
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mohamed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I visited Prince Hotel KL with my family for our trip to Malaysia in July 2014 and I am happy to say that I made a great choice for staying in this Hotel. We had a wonderful stay at a one bedroom service apartment for 3 days / 2 nights.

When we arrived at the hotel in the early morning (about 8:30am) trying to check in from the early flight, we were greeted by the friendly staff of the hotel. Even though our room was not available at that time, the staff offered an avilable but smoking room instead understanding that we were tired from a long flight. We kindly refuse the good will offer and we left our lagguages at the hotel for some local town sightseeing and returned later at around 11:30am.

Nevertheless, when we returned, our room was still not ready. We were then offered with free drinks and snacks at the lounge awaiting for our room for about 40 minutes. The wait was acceptable and much appreciated for the drinks from the staff.

The serviced apartment room was a bit aged but still very clean, large and comfortable. The bathroom was hugh. The bed was comfortable and we had very good sleeps. We enjoy the double TV sets in the room and in the sofa area. Our kids could have their cartoons while my wife and I finaly could enjoy some movie. The view from the window was not good as our room faced the construction site at next door. It didn't really bother us as we spent most of the daytime sightseeking in the city. We needed to have the curtain close most of the time.

The breakfast at the serviced apartment was at 10th floor next to the pool. The varieties of the food was fresh and sufficient for us. The lady manager at the 10/F breakfast was very caring and eager to offer help. She did offer us some great advices during our visit to the city for sightseeing and enriched our enjoyment of the trip. The location of the hotel is in prime location and in close walking distance to all the shopping centres e.g. Pavilion, Lot 10, etc.

Overall, we had a great time during our stay in Prince Hotel. The hotel has great and caring staff which made our trip away from home as comfortable as possible. We do look forward to staying in this hotel again during our future trip to KL.

Room Tip: Bring your wifi Access Point adapter. Free lan internet connection in room only. Free pulbi wifi...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank byue2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
2 reviews
5 of 5 bubbles Reviewed 10 August 2014

Great value! The staff is fantastic: polite, helpful, available. The rooms are clean and fresh. Food is good . I would recommend this hotel to anyone going to KL. The only downsize is that the wifi was not included in the room rate. In 2014, I believe that wifi should be available everywhere.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Peggy347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
1 review
3 of 5 bubbles Reviewed 8 August 2014

First they gave me a terrible room, then they changed it but it was not easy and needed a lot of convincing at the reception. The restaurant staff was friendly.
In the meeting rooms the A/C didn't work, either too hot or ice cold.
The hotel needs renovation.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Eva E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Kuala Lumpur City Centre Hotel And Residences

Property: Pullman Kuala Lumpur City Centre Hotel And Residences
Address: No. 4 Jalan Conlay, Kuala Lumpur 50450, Malaysia (Formerly Pullman Kuala Lumpur City Centre Hotel & Residences)
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Kuala Lumpur
#25 Romantic Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
#27 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Kuala Lumpur City Centre Hotel And Residences 5*
Number of rooms: 602
Official Description (provided by the hotel):
Whether it is business or pleasure. Pullman Kuala Lumpur City Centre is conveniently located near the Central Business District and the prestigious Ampang Embassy Row, yet only a short stroll away from the majestic Petronas Twin Towers, Suria KLCC (Kuala Lumpur City Center) and the entertainment hub and shopping district, Bukit Bintang. As Kuala Lumpur's newest upscale Hotel & Residence, the Pullman is designed specially with today's discerning traveller in mind. Providing comfortable, contemporary accommodation and boasting unmatched standards of excellence, friendly and personalized service. ... more   less 
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Also Known As:
Prince Hotel And Residence
Prince Hotel Residence
Prince Hotel Kuala Lumpur
Kuala Lumpur Prince Hotel

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