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“Excellant service”

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Mandarin Oriental, Kuala Lumpur
Ranked #4 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellant service”
Reviewed 28 June 2012

My family have always enjoyed our stay at MOKL and we keep coming back.The staff are polite and attentive. The room clean ,comfortable and with lovely view of the park.The food served at the newly renovated coffee house is sooo delicious..the salmon sashimi is fresh and delicious...

  • Stayed June 2012, travelled with family
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    • Service
Helpful?
1 Thank HasnahH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Queensland, Australia
Level Contributor
235 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 26 June 2012

This is by far one of the best locations in the city, it is a stones throw from The Petronas Towers, we had a late night flight and we checked out but the staff allowed us to use the facilities, spa pool etc.......lunch at the bar is delicious! Room facilities are fantastic

  • Stayed October 2011, travelled with friends
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Helpful?
1 Thank Katherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 24 June 2012

Location is superb - KLCC is literally at your doorstep. Bed is extremely comfortable, well-furnished and has a stunning view.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Hyqel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AUCKLAND
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 June 2012

Our last stay at the Mandarin KL definitely didn’t live up to our expectations, I am happy to report a vast improvement. Check in was fast and efficient and the renovations downstairs have made a huge improvement. The gym and pool facilities are excellent as were all the staff.
The construction of the PETRONAS walkway enabling an air conditioned walk between the KLCC and the Pavilion shopping centre reinforces this hotel’s position as the best location in KL. It’s right next door to the PETRONAS Towers which has a Metro station underneath for exploring further afield and overlooks the KLCC Park complete with 1.3km jogging track if you’re feeling energetic.
The only thing that I could fault the hotel on was that the bathrooms are starting to show their age however I understand a renovation for the guest rooms isn’t too far away.
Congratulations to the management and staff we will definitely be back.

  • Stayed June 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank NZTRAVELLERSAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 June 2012

We stayed at Mandarin Oriental KL as a stopover on our way back to Australia from Europe. We arrived early in the morning but were immediately checked-in and upgraded to a Petronas view room. This hotel is exactly what a jet-lagged traveller needs. Beautiful room, luxuriously soft bed and friendly service. The location is fantastic, just opposite KLCC Suria shopping centre. The pool area is also a fantastic place to spend a lazy day, with friendly and efficient pool attendants. A great hotel.

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank bianca_b83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham
Level Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 22 June 2012

Without doubt - the best hotel in KL. From the moment you walk in, you know you are somewhere special. Stunningly beautiful hotel.

Upgrading to a suite is worth every penny. Ask for a corner room for stunning views of the Petronas Towers. The executive lounge is well worth visiting for the views.

The pool, looking out to the botanical gardens is breathtaking

I've stayed in several of the luxury hotels in KL and this is by far and away the best.

  • Stayed January 2012, travelled with friends
    • Value
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Helpful?
1 Thank HungryShireHorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
116 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 June 2012

My wife and I visited KL for the first time over a long-weekend recently and I was deciding between the Mandarin Oriental and the Ritz-Carlton. Since we've never been, we thought (based on what we read online and looking at the map) the Mandarin's location may be better since it was attached to the mall and Petronas Towers. Given both hotels were similarly priced, we chose the Mandarin based on its location. As first time tourists, that was probably not the right decision. Unfortunately, this Mandarin does not even come close to what you would typically expect from a real Mandarin Oriental globally.

High-level thoughts:

Room - gross. Very dated, nasty caulking in the bathroom, in need of a renovation probably 20 years ago. Thin walls and sound from rooms next door, especially in the hallway, is very clear inside the room. We may as well not have any doors nor walls since the sound was the same. Bed was comfortable enough but again, old everything.

Service - not great, elitist, snobby (especially the concierge). Impression was consistent with front desk staff at both check-in and check-out. Not very helpful, not friendly and not welcoming. Concierge was even worse. As one example, when we asked for recommendations for "local" experiences such as restaurants and sights, the concierge's response was "...well, our Mandarin Oriental customers typically do not prefer to do that, they would prefer to go to XYZ instead...". What kind of answer was that? Just terrible.

Fitness Center / Pool - excellent. Great fitness facility, very large, great equipment, clean and fairly updated. Very large infinity pool with good pool-side service, good views. No complaints in this department at all.

Location - okay but not as convenient as the other hotels on the main "strip" of restaurants, shops, etc. This is where the Ritz, JW Marriott, etc., are located. Maybe a 20 min walk away from the Mandarin.

Overall, we were not impressed based on what we expected from a Mandarin Oriental. It's just too old (but not in a nice way) - everything from entrance, to elevators, to hallways, to room, etc. If compared to a 2-star hotel, sure it would have been fine. But on a relative basis, this particular hotel does not compare to other 5-star properties in KL.

My wife and I loved KL and would certainly revisit, but next time we'll likely select the Ritz-Carlton or JW Marriott instead (both are much nicer and in better locations, for similar prices)

Room Tip: If you must stay here, then perhaps try to ask for a corner room away from elevators so it's qui...
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
8 Thank RNG1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Kuala Lumpur

Property: Mandarin Oriental, Kuala Lumpur
Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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