Stayed here for 3 nights . lobby and public areas felt opulent an luxurious - definitely looked the 5* part. our room was luxurious with a large marble bathroom and nice toiletries. Floor to ceiling windows give great views of the city. The pool area is well staffed and has a lovely infinity pool - unlike other hotels in Kl it is not in the middle of a construction site and overlooks green and lovely KLCC park . Right next to Suria mall and the Petronas towers and near to the pedestrian skyway that takes you all the way to Pavilion mall and Bukit Bintang shopping. Its in a much better location than the Shangri La .
We had a problem with our room on the first night but the management dealt with the problem quickly and efficiently to ensure that it did not spoil the rest of our stay. Mandarin Oriental proved that it truly is 5* and gave us the kind of customer service that other hotels often fall short on. Thankyou manager Danny Chong and your team for a memorable stay - the Mandarin is most definately KL's best hotel and we will return.More
- Free Wifi
- Free Parking