Browsing through Tripadvisor showed that the Mandarin Oriental was at the time of writing the number one hotel in Kuala Lumpur, and a search through the various booking websites revealed that it was also surprisingly affordable.
We arrived by local taxi (the driver taking care to leave his card and telling us to beware the hotel car charges, advice that we had already come across from other Tripadvisor reviewers). We were greeted and guided to the check in area where we did have to wait for a few minutes, not more than five. Perhaps recognising that we looked a little flustered after our journey, we were offered very hot cups of Chinese tea and the same lady that checked us in escorted us to our room, a nice touch.
The room was larger than expected for a budget booking, over 9 metres long by 4.5 wide with a generous bathroom within those dimensions. The room was also very well equipped, with a King-sized bed (a very comfortable one at that), a sofa, coffee table, decent and well-lit desk, a 42” flat screen TV with DVD player, Ipod docking station, well stocked minibar, ironing board and iron. The bathroom was a little dated but well equipped (apparently the hotel is due to be refurbished throughout, in stages to minimise disruption). It contained a walk-in shower, bath and WC, a decent shaving mirror, hairdryer, and plenty of good quality toiletries.
The view from our room was not great, being on the non Twin Towers side and overlooking a number of active building sites. Yet the noise from these did not penetrate our room and overall considering its central location, this hotel seems well insulated from external and internal noise. So many hotels do not do this well. The air conditioning was also very effective and non-intrusive. Not silent, certainly, but better than many.
We tried room service on two occasions and found it well up to the standards expected (and at prices that, whilst not low, compare favourably with hotels of this standard worldwide). Somewhat jet-lagged we ordered hot chocolate at 4 am which arrived promptly and tasted wonderful. Much later we ordered breakfast which came exactly as we had specified. The hot food arrived in a hot box in the trolley and a toaster was delivered so that we could enjoy freshly made toast with our meal. Freshly squeezed orange juice and the coffee was strong and full of flavour, just as it should be (why do so many hotels get this wrong?). Full marks here.
In the morning the hotel managed to deliver a Saturday Financial Times without asking my preference (we think the form to do that had accidently not been delivered when we declined the turn down service the night before). However this was done, they made just the right choice.
We found the gym and pool area oddly quiet on a Saturday night. We enjoyed using the gym and were guided on using the modern equipment by a very helpful assistant. Later at the pool we were also made very welcome. The infinity pool is well designed and effective; others have said that it is not very large but as hotel pools go, this one is not bad. You cannot see the Twin Towers from the pool but if you want to see them they are but 2 minutes walk away.
We dined poolside (surprisingly hardly anyone there in a great outdoor location) and ate spaghetti carbonara together with a modern creation of grilled salmon and spinach in a balsamic dressing with beetroot, nuts and goats cheese, washed down with a draught beer and a later an expresso with appropriate biscuit. All for about 135 RM, surely not too bad for the location.
Walking through the public areas, a Malaysian wedding was in full swing in the large ballroom (we counted 45 tables of 10 guests and were pleased we were not footing the bill but it looked like a great event). Downstairs a piano double bass and drums trio were playing the sort of music that only such a trio can play in such a location.
Overall it is hard not to like this hotel and it is easy to see why it is so highly regarded.
- Official Description (provided by the hotel):
- Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Expedia, Ctrip TA, Agoda, Odigeo, Travelbag, TravelUp and Hotels.com so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
- Mandarin Kuala Lumpur
- Kuala Lumpur Mandarin Oriental