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“This is an excellent hotel in all respects and at present exchange rates very good value too” 5 of 5 bubbles
Review of Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
Ranked #3 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
London
Level Contributor
163 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“This is an excellent hotel in all respects and at present exchange rates very good value too”
5 of 5 bubbles Reviewed 27 November 2010

Browsing through Tripadvisor showed that the Mandarin Oriental was at the time of writing the number one hotel in Kuala Lumpur, and a search through the various booking websites revealed that it was also surprisingly affordable.

We arrived by local taxi (the driver taking care to leave his card and telling us to beware the hotel car charges, advice that we had already come across from other Tripadvisor reviewers). We were greeted and guided to the check in area where we did have to wait for a few minutes, not more than five. Perhaps recognising that we looked a little flustered after our journey, we were offered very hot cups of Chinese tea and the same lady that checked us in escorted us to our room, a nice touch.

The room was larger than expected for a budget booking, over 9 metres long by 4.5 wide with a generous bathroom within those dimensions. The room was also very well equipped, with a King-sized bed (a very comfortable one at that), a sofa, coffee table, decent and well-lit desk, a 42” flat screen TV with DVD player, Ipod docking station, well stocked minibar, ironing board and iron. The bathroom was a little dated but well equipped (apparently the hotel is due to be refurbished throughout, in stages to minimise disruption). It contained a walk-in shower, bath and WC, a decent shaving mirror, hairdryer, and plenty of good quality toiletries.

The view from our room was not great, being on the non Twin Towers side and overlooking a number of active building sites. Yet the noise from these did not penetrate our room and overall considering its central location, this hotel seems well insulated from external and internal noise. So many hotels do not do this well. The air conditioning was also very effective and non-intrusive. Not silent, certainly, but better than many.

We tried room service on two occasions and found it well up to the standards expected (and at prices that, whilst not low, compare favourably with hotels of this standard worldwide). Somewhat jet-lagged we ordered hot chocolate at 4 am which arrived promptly and tasted wonderful. Much later we ordered breakfast which came exactly as we had specified. The hot food arrived in a hot box in the trolley and a toaster was delivered so that we could enjoy freshly made toast with our meal. Freshly squeezed orange juice and the coffee was strong and full of flavour, just as it should be (why do so many hotels get this wrong?). Full marks here.

In the morning the hotel managed to deliver a Saturday Financial Times without asking my preference (we think the form to do that had accidently not been delivered when we declined the turn down service the night before). However this was done, they made just the right choice.

We found the gym and pool area oddly quiet on a Saturday night. We enjoyed using the gym and were guided on using the modern equipment by a very helpful assistant. Later at the pool we were also made very welcome. The infinity pool is well designed and effective; others have said that it is not very large but as hotel pools go, this one is not bad. You cannot see the Twin Towers from the pool but if you want to see them they are but 2 minutes walk away.

We dined poolside (surprisingly hardly anyone there in a great outdoor location) and ate spaghetti carbonara together with a modern creation of grilled salmon and spinach in a balsamic dressing with beetroot, nuts and goats cheese, washed down with a draught beer and a later an expresso with appropriate biscuit. All for about 135 RM, surely not too bad for the location.

Walking through the public areas, a Malaysian wedding was in full swing in the large ballroom (we counted 45 tables of 10 guests and were pleased we were not footing the bill but it looked like a great event). Downstairs a piano double bass and drums trio were playing the sort of music that only such a trio can play in such a location.

Overall it is hard not to like this hotel and it is easy to see why it is so highly regarded.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MASWScreenwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (843)
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English first
Doha, Qatar
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 November 2010

Stayed for a week and would love to go back again. November weather is quite wet and thundery although this didn't spoil our time at all. Staying in the room was great fun with huge flat screen TV, DVD player and a free library of films to choose from. Room service was fast, courteous and efficient. Great food and drinks at any time. From check in to check out we were looked after with great attention. Mornings were sunny and evenings often rainy, the staff would have changed this for us if they could have, nothing too much trouble. Very well appointed with interesting night club, great cocktail bar, good range of shops next door and right in the centre of town. Had a room on 20th floor overlooking park and pool. Highly recommend.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aipro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 21 November 2010

Stayed for a fleeting 3 nights for a friend's wedding. Incidentally held in the same hotel. While I found the 'wedding rate' to be acceptable, the couple and all their family and friends stayed at Double Tree by Hilton, a new hotel, which had half the rate! Another consideration was that MO was surrounded by construction.

However it was the perfect location for us as we are too lazy to walk/ train. During our stay, we
-taxi 5 mins to El Cerdo restaurant [definitely go for the suckling pig]
-taxi 5 mins to Berjaya Times Square
-taxi 5 mins to Pavilion shopping
-walked 30 seconds to KLCC shopping
-walked 2 mins to our dinner up in the Petronas Towers 41st floor!
-came down the lift to the wedding dinner

Note: The "executive taxis" at the front of the hotel are brilliant. Although starting at a higher flag rate, they are cleaner and have polite drivers. We encountered some very rude drivers on our return trips some refusing to drive short distance trips.
MO's airport transfers by Merc also recommended since the trip to and from the airport takes an hour, you want to be fairly comfortable.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KiwiCh1ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 19 November 2010

Great hotel which has all the usual 5 star features. Ustomer service very friendly and attentive. We had the pool/park view which gave an amazing city skyline view.

The pool itself is quite amazing, and heated too, so great for dips at night or in the rain. Also has an outdoor jacuzzi.

Great location, close to many things you'll want to do/see. Kl park behind is quite nice also. Amex Platinum folk: this hotel is part of the fine hotels program, so book through them for extra perks (price was se as standard online booking site's rates).

Only downside was the construction out the front, bu nothing the hotel can help, and the noise certainly didn't come inside.

  • Stayed November 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chandrashan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 November 2010

Best hotel ever stayed! Awsome pool-area with an infinity pool, great fitness facilities, hyper-friendly and decent staff. stayed in the millenium hilton just 2 nights before, didn't like, incomparable, although the hilton has 5 stars too. book a room with petronas tower view! nice spa with sauna, whirlpool and relax room. although it has 600 rooms, you feel very private and it's never crowded, even in the lobby-area. check the room service, delicious indian dishes for only about 12$!

  • Stayed July 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EVIS-7X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 15 November 2010

Having stayed at other MO in the world we were looking forward to our stay in KL and had booked the club floor as we know the level of service and facilities are amazing. We were extremely disappointed. unhelpful staff from the moment we arrived at the main reception and were told to make our own way to the check in upstairs and carry our own bags. Despite complaining that evening were made to feel like it was our own fault. We also knew there was a parade in the centre that evening and asked for information about it and the staff had no idea what we were talking about. We explored and found it for ourselves. Perhaps if we had booked a standard room on the other floors with the main staff we would have had a better experience but for the money the room was average, the service terrible and the club floor restaurant overun with children, flip flops, ripped jeans and swimwear after we had been told to only wear smart dress and quiet children were welcome but not in the evenings.
That night we re-packed and called the Shangri La who were happy to book us in and were so helpful, your money is better spent there and you are sure of a warm welcome, lovely room and great service.

  • Stayed May 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank halcyon_days
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
83 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 14 November 2010

We had 3 nights in KL. We would usually look at 4 star hotels with a budget of £100 max per night and could not believe the MO was available at this price (well, near enough!) On the strength of TA reviews, we had no hesitation in booking. It is a shame that the hotel is partly surrounded by a building site. However, the quality of service and the room must be as good as it gets in any five star hotel. I would just say, if you need to be in KL, then you must consider The Mandarin Oriental.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Kuala Lumpur

Property: Mandarin Oriental, Kuala Lumpur
Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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