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“Oasis in downtown KL”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 4 August 2012

It is conveniently located in downtown KL, yet you get peace and serenity the moment you stepped into the lobby. Very consistent Shangri-La quality. A truly 5 star hotel in KL. the staff are friendly and helpful. Restaurants at the hotel are very good too, wide food choices with partcicularly like the Chinese Shang Restaurant and the French restaurant. Love the buffet at Lemon cafe too, very good spread. I was there during the fasting month, and the Buka Puasa buffet was great, truly Malaysia.

Stayed: July 2012, travelled on business
1  Thank SPAFAN711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,122 - 5,128 of 7,177 reviews

Reviewed 4 August 2012

A Luke warm greeting on arrival with no one to escort me to my room. There was also no info on room amenities at the checkin counter. the room was a tiny corner room miles from the elevator small with little lighting - seemed almost dinghy. Room service was excellent however. On checkout, it was a very dry goodbye. No element of "come again" - will not be staying here next time.

  • Stayed: August 2012
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Thank Shayanhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

Absolutely fantastic service from start to finish. The employees here really couldn't do enough for you. We upgraded to Horizon Club which gave us breakfast and afternoon tea and cocktails early evening for about £30 extra per night. We felt this was totally worth it. (Although we obviously don't have the faces for a free complimentary upgrade as mentioned by some here previously) The breakfast was plentiful. We didn't need lunch as a result. The snacks on offer during the day were also in abundance & fantastic. Had an executive room overlooking Petronas Towers. It was big and clean and especially loved the Nespresso coffee machine. Pool area lovely as is the spa and had a foot massage with 20% off due to it being between 11 and 2pm. Ate in the Chinese and Japanese restaurants which were lovely and couldn't fault the service.
All in all a fantastic stay thanks to the staff. Will certainly recommend it.

  • Stayed: August 2012
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Thank massie_le
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

We stayed at the Shangri-la for 3 nights. Our room was a good size and very clean, with a view of the Petronas towers. The spa was small but nice, the gym brand new and huge. The staff was extremely polite and helpful. Something quite impressive was the buffet, that we had both for breakfast and dinner: even though the food was not always top quality, it was overall good and it had it for all tastes: from Chinese to Japanese, Malaysian, Italian, Indian...

  • Stayed: July 2012, travelled as a couple
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Thank Morgana333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

We have a wonderful stay at the Shangri-La. We expected the best and got it! Great service, facilities, staff and location. Close to hop on hop off stop number 3 which is an easy and affordable way to get to know KL.

Some great staff made our stay most enjoyable.

The pool and gym facilities are excellent. Nothing like swimming in the pool and looking up to see the buildings around you. Plenty of deck chairs to laze by the pool after a hot day touring!!

Room Tip: We accepted the upgrade to the Horizon Club, which was great value. A 2 hour happy hour every evenin...
  • Stayed: July 2012, travelled as a couple
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Thank MaxD859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

Stayed here for 3 nights for my first leg of my honeymoon and couldnt find any faults to my stay here. During check in, staff offered flowers to my wife and got a room upgrade too. Great touch.

Lobby is beautiful, exceptional customer service and friendly staff, outstanding variety and quality of the breakfast and utilsed their spa facilities which was excellent too.

The rooms were clean, massive comfy bed, good free Wi-fi connection around the hotel. I would choose to stay here again if I come back to KL.

  • Stayed: September 2011, travelled as a couple
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1  Thank mali81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

The rooms are great eventhough you can see tht the hotel is old now. The gym was fantastic and well fitted! The pool looked a bit old and dated but we really enjoyed the horizon lounge which wa excellent value. Just beware the car hotel pick up service this is really expensive and perhaps the only blot on an otherwise perfect stay!!

  • Stayed: July 2012
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Thank KarlBahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: £84 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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