My wife and I travel a lot and have spent nights in all ranging styles and types of accommodation. This Hotel is literally an experience in itself that you simply need to enjoy. I don't see how anyone could say a word wrong about it. All staff are so attentive to you as a person and your personal comfort while a guest there, you are the priority for sure! It is nice to see happy staff working in such a large hotel. The Hotel is in amazing quality and has a significant wow factor not only as you walk into reception, but al the rooms, lifts, passageways all continue to wow you. Every inch of detail has been thought of. My wife loved the seperated makeup desk (outside of the bathroom) with a makeup chair, makeup mirror, and hair dryer conveniently located. Housekeeping =Amazing. I on the other hand loved the pool, the welcome you get on arriving to the pool, and the cold water and apples the pool boy brings over for your enjoyment. The gym is simply amazing and better than most gyms you may pay a membership for, it is very large and has a huge range of machines and free weights, including a large yoga/stretching room... plus spa baths and saunas !!
Something for everyone is the food! Global travellers can enjoy the foods they love the most. Interestingly they also provide a box so if you are eating in a hurry or have some one upstairs that is having a sleep in you can pack a breakfast into these boxes for take away, I have never seen this at a breakfast buffet before, but a great idea. Kids will also love the chocolate fountains that you can dip your marshmallow sticks into. We also had a pizza for room service one night which was very good and a good price.
The taxi to the Shang from the airport cost us 103 ringet, and 145 ringer back to the airport.
Unless you are seriously on a backpacker budget, DO NOT spend any more time researching KL hotels on Trip Advisor, this is the one you want. You will have no regrets!