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“Staff could do better”

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Shangri-La Hotel Kuala Lumpur
Ranked #4 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
London, United Kingdom
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Staff could do better”
4 of 5 bubbles Reviewed 6 November 2012

All in all it is very nice hotel, nice views from the rooms. Imhad bad experience with hotel staff. Left my camera lens in safe which is my fault but it have never been returned or mentioned.Arthurs bar boring, go out for some nice olaces just a short stroll away. Breakfast with crazy wide choices of food!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarunasG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,414)
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English first
Hobart, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 November 2012

great hotel,close to monorail and free bus just across the road.Excellent buffet breakfast.Room was small but well appointed. Great evening buffet dinner also.Central to most areas with public transport close by.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Tassie050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

Quality was just perfect. I was lucky to be upgraded to a suite which was just amazing, with view on the Petronas tower. Service is top notch, staff is great and all are very well trained professionals, they really make you feel welcomed and take care of every details. Breakfast was awesome, probably the best I've seen so far and I'm travelling a lot. Gym room is really good, lots of machines, free weight, boxing bag, etc. one of the best I've seen as well. Location is good right in the centre. All in all a perfect stay.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank jtblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

Stayed 3 nights in Horizon Club room. Requested and were given a Petronas Tower view on 23rd floor. Very large picture window gave wonderful night time views of the Petronas tower lit up like a Christmas Tree. (You only see one of the towers from that angle.) Our room and bathroom was beautifully appointed with a comfortable bed. Horizon Club access is a must, fantastic service, comprehensive selection of top quality food and wide selection of beers, wines, spirits and cocktails during the Happy Hours. Location was fantastic for a relaxing 10 minute walk to Petronas Towers, KLCC Park (recommended for people who enjoy running) and large shopping centres. The gym is large and well equiped and the pool is more than adequate for a city hotel. It's not hard to see how this hotel is the top rating hotel in KL and we would not hesitate to stay again.

Room Tip: Go for Horizon Club room on Petrona Tower side for the best views.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Phill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

Wonderful hotel situated within walking distance of the KLCC and the Pavilion mall, beds are nice and soft, pool is very accommodating and the staff are really friendly. Just as you would expect from a Shangri-La hotel.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katanaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

Room is newly renovated as it looks like it to me, the view is stunning looking out to the Petronas twin tower. The pool is a letdown though. Breakfast is fantastic as there are loads of choice from international to local food. It's walking distance to KLCC shopping mall and a little further up for Pavillion the high end mall. We took the shuttle from the hotel to Mid Valley, as its really a hassle to get there by public transport, taxi could cost a bomb on a bad traffic day. Overall this place is really one I will be back and just chill by the pool and sun tan.oh, and the bed and pillows are super comfortable too.

Room Tip: Get the twin tower view
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALKEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

The hotel is absolutely great. The entrance looks like a palace. The staff was so frendly and helpful. The room was perfect. The food in the evening also. I also enjoyed the pool and the poolbar.
I really can't find anything negative about this hotel. I recommend this hotel to everyone (Business, family, friends, couples, singles)

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Razzor9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Property: Shangri-La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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