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“Total comfort with elegance and style”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 21 February 2014

We stayed here for four nights in February 2014 and were totally and utterly charmed by everything about this hotel. We had never been to Malaysia before, but were made to feel so welcome, every member of staff was polite and courteous with a degree of friendliness that made them so sincere. The team that greet you when you arrive are so charming and are happy to chat too, i loved the beautiful girl who enthusiastically waved to us when we got on the free shuttle bus to the shopping centre!! We took the opportunity when booking to upgrade to the Horizon Club, this is well worth it, the breakfasts, the afternoon tea, the evening cocktails and canapés were absolutely out of this world. If there was anything we needed it was seen to immediately. I cannot praise this hotel enough and would highly recommend it. Cant wait to go again!!!!

Stayed: February 2014, travelled as a couple
2  Thank trdajara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,472 - 3,478 of 7,178 reviews

Reviewed 20 February 2014

This Hotel is legend in KL. Perfect location near KLCC. Very friendly staff. The beds are just perfect as well. If it comes to cuisine you are at the right address. Different restaurants from buffet style to star cook experience are available and of highest quality. The selection of offerings at breakfast will serve the needs of each and every guest (Asien/Europe/......).

Simply perfect.

Room Tip: No big difference in rooms of the same category. Have stayed there very often. If I stayed in a suit...
  • Stayed: February 2014, travelled on business
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1  Thank Dirk T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

Great hotel in central KL. Elegant lobby with beautiful floral centre piece. Great service. Wonderful breakfast selection. Chance to relax at the pool and swim underneath the Petronas and KL towers. Relaxing at the spa was lovely too before our flight back home.

Room Tip: Higher floors have a better view.
  • Stayed: August 2013, travelled as a couple
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1  Thank satusilvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

We stayed at the Horizon Club for two nights and left wishing we'd booked for longer.
The staff everywhere could not be nicer. The Horizon lounge is very elegant and comfortable (not true you have to dress up to use it. informal/smart is the order of the day but only not bathrobes or poolside type of wear such as slippers etc). Excellent and varied choices for Breakfast/tea time and
cocktail/drinks and snacks late afternoon (all included in the club rate). we'd great views of Petrona Towers from our 26th floor room. A place I'll remember very fondly as my best hotel stay ever.

  • Stayed: January 2014, travelled with friends
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4  Thank bathvisitor186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

Stayed in Traders, Kuala Lumpur, enroute to NZ late Jan 2014. Have stayed there before but, as my review showed, on this occasion, we were left very disappointed. Booked the Shangri La through a online travel site. Paid a little more than Traders, but my goodness, it's worth every penny. There is no comparison between these 5* hotels in ambience! relaxation, service and facilities. The Horizon lounge in the Shangri La beats Traders lounge outright. The breakfast buffet in The Shangri La is far more varied and the surroundings more comfortable. The pool and poolside service facilities in the Shangri La are far more in tune with the weary travellers requirements. For us, we would not consider Traders again and even consider staying longer than 1 night in KL, to enjoy even more of the pleasures of the Shangri La.

Room Tip: We had a Horizon Guest room 2127. Not the best view, but ok. Facilities and comfort could not be imp...
  • Stayed: February 2014, travelled as a couple
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1  Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

The hotel was clean, nice and beautiful. The view was nice from our room. The staff were friendly and polite but we found it annoying that they were asking if we needed help very often. Otherwise good. We were expecting our room to have a bathtub, but it didn't. So if you need one, remember to ask for a room that has it, although the pictures all have it.

  • Stayed: May 2013, travelled as a couple
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Thank Ati A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 21 February 2014

Dear Guest
Thank you for staying with us during your recent trip to Kuala Lumpur. From your review, we have taken note of your comments and we certainly look forward to another opportunity to prove our services to you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

We enjoyed staying at the Shangrila in KL It certainly live up to its five star rating. The hotel is in a good location. The train station is within a short walk from the hotel There is a small but beautiful garden. Breakfast is excellent with so many choices of food that caters for every taste. The staff were very helpful and pleasant.

Room Tip: We stayed in a south facing room and we had a partial view of Petronas Tower
  • Stayed: February 2014, travelled as a couple
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Thank lovenorfolk102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: £84 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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