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Shangri-La Hotel Kuala Lumpur
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Reviews (7,535)
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5,539
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All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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3,259 - 3,264 of 7,535 reviews
Reviewed 23 July 2014 via mobile

Could not fault any aspect of our stay here. The staff accommodated our every need and we received a room upgrade for no particular reason, great view of the towers and the room was beautiful. Great poolside area for its mid city location. Breakfast buffet is outstanding. This will be the hotel we always stay at when in KL. Some of the best customer service we've ever received!

Stayed: July 2014
2  Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Without doubt the finest hotel I have stayed in. The service offerings and staff diligence to our needs way exceeded our expectations. My wife unfortunately fell ill during our stay and the hotel made every arrangement to get her the needed medical attention and make the remainder of our stay comfortable. A special thanks to Ali (Duty Manager) that went out of his way to assist my wife during her brief period of distress. Highly recommended venue! Finally, to all those that enjoy breakfast, Shangri La offers a treat that cannot be aptly glorified through words.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with shangri-la.com
1  Thank Rehan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed at the Shangri-La hotel on the recommendation of my parents and we weren't disappointed! We upgraded to the Horizon club and that was well worth the little bit extra just for the drinks and canapés between 5 and 7 each evening. Our room was upgraded to a suite free of charge with partial views of the Petronas Towers. The facilities and attention to detail is world class and this is undoubtably the best hotel I have ever stayed in. Can't recommend this place enough!

Stayed: July 2014, travelled as a couple
1  Thank mrbmufc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Our first time in KL and what a beautiful place to start! We loved this hotel. There is a lovely big flower arrangement as you walk in and the scent greets you through the door. The staff were extremely friendly and helpful. Great location. The breakfast buffet was amazing. Clean rooms. Great bathrooms and nice big bed with soft linen. Heaven!

Stayed: July 2014, travelled as a couple
2  Thank morgstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

From the welcome at the door to the attention to detail throughout the hotel and especially in my room, my stay was amazing. i felt like a real life princess for the night and am so appreciative for this remarkable experience!!

Room Tip: Premier executive suite- AMAZING! attention to detail impeccable!
  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Cassa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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