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“Perfectly”

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Shangri-La Hotel Kuala Lumpur
Ranked #4 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Bangkok, Thailand
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Perfectly”
5 of 5 bubbles Reviewed 7 August 2014

สิ่งแรกพอเดินเข้า Lobby รู้สึกกลิ่นน้ำหอม smell good! จนประทับใจ และพอมาถึงห้องสวยและมีผลไม้รองรับ ห้องกระทัดรัดตกแต่งกระจกไปทั่วชอบมากจริงๆ ห้องน้ำตกแต่งสวยด้วยกระจกเต็มที่อีกแล้วประทับใจผ้าเช็ดตัวเต็มที่ ก๊อกน้ำในห้องอาบใช้ Crohe! น้ำ อุดมสมบูรณ์ดี แสดงถึงความเจริญรุ่งเรืองของเขาจริงๆ

No Smoke! แต่จะมีกลิ่นบุหรี่โชยมา เป็นบางครั้งจนหืน 5555..ก็โอเคค่ะ บ้านนี้เมืองนี้เขาดูดบุหรี่กันจัดมาก ทั่วไป
สำหรับ เครื่องเป่าผมจะไม่มีในห้องน้ำนะคะ เราหาเจอวันที่จะcheck out ค่ะ จะอยู่ในลิ้นชักใต้สุดของโต๊ะทำงานนะคะ5555!
จะมีโต๊ะที่มีจานช้อนพร้อมสำหรับออร์เดอร์อาหารในห้องเสร็จสรรพเลย และโต๊ะบาร์กาแฟครบทั้งชาและกาแฟอย่างดี
และสำหรับเซ็ต Travel size มีครบเซ็ตและพิเศษที่สุดคือมีเชือกผูกผมให้ด้วยล่ะ Hair band!
ประทับใจอีกอย่างที่สุดด้วยคือสระว่ายน้ำเปิดบริการถึง 4 ทุ่มเอาใจและเข้าใจนักท่องเที่ยวจริงๆ ขอแนะนำเลยค่ะ!

Room Tip: เลือกชั้นที่สูง ชั้น 8 ขึ้นไปและฝั่งสระว่ายน้ำจะเห็น good view และ มองเห็นตึก Petronas นั่นสำคัญที่ส...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank J0ymermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,414)
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English first
Newcastle, Australia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

Loved this hotel. Stayed in room 2601 for 3 nights, the staff are punctual, friendly and helpful, the location is close to the Petronas Twin Towers and alsp Menara Tower, easy to get to Bukit Bintang and Chinatown. 5 star service and quality.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Isobel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Amazing experience at the Shangri La. can not sing this hotels praises loud enough. The service is first class and the attention to detail is second to none.

It is well worth the extra to upgrade to club class at this hotel. The club lounge is just what you need after the humidity outside. The lounge is tastefully decorated and the service impeccable.

We ate at the Lemon grass restaurant on three occasions. Found the range and quality of food to be very good. A good way to sample local cuisine and be a bit adventurous. Have to mention Chef Cheong, even though I had club lounge access I would often have breakfast at the lemon grass restaurant and he would go out of his way to make us welcome when ever we visited. Even when items were not on the menu, he would disappear and return with them moments later. The next time we would visit, he would remember and bring those items personally on the table. He would recommend items himself and bring samples for us to try. When we visited the restaurant, we would be ushered to our usual table. it is this attention to detail that makes this hotel stand out from the rest. l

Desmond Alexander also helped make our stay truly magical. We were celebrating my parents 40th wedding anniversary and they pulled out all the stops, presenting her with a large bouquet and cake. They took a beautiful photo and placed it in their suite when they returned from a four day trip to Singapore. The staff would great you when ever you encountered them. When we returned to the hotel a number of staff enquired about our trip even though we did not mention it to them, surprising considering the size of this hotel.

Due to a pre booked stay at a 5 star I spent the last 4 nights of my stay at a different hotel with an amazing view of the towers.The view was great but it does not compare to the Shangri La.

Amazing hotel. Can't wait to return.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
3 Thank Samia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, 8 August 2014
Dear Guest
Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. Most of all, we want to thank you for the wonderful review of our hotel and our services. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Really nice hotel and super friendly staff. I was here with my girlfriend. We arrived late as there was a huge traffic jam in the city. This seems to happen more often apparently. When we told this at the check in that we were tired they offered us a nice upgrade to a wonderful room with view on the KL towers. The room was lovely and very clean. Also the food in the restaurants was from great quality.

I would definitely go back to this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Gert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOOLWA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

First of all, this hotel is breathtakingly beautiful, and on the door-steps of the Twin Towers. In short, this hotel is magnificient in all respects, from pick-up at the Airport, the reception, the staff,
the outrageously unforgettable service, the room quality to the epitomized excellence of the
Horizon Club.............

Room Tip: Higher Floors--Horizon Club, and I believe higher floors are quieter.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank JAMES S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, 7 August 2014
Dear Guest
Thank you very much for the wonderful review of our hotel. It was indeed a real pleasure for us to be of service to you. We look forward to being of service to you again soon.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
144 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

My husband and I stayed at the Kuala Lumpur Shangri-La for three nights during our tour of Southeast Asia. This hotel has it all: Great location, suberb staff, excellent restaurants and rooms that are amazing! In addition to staying here, we scheduled a car and driver through the hotel to tour the city: And we had a driver: Calvin, who was amazing! He made our trip to KL a real highlight; Make sure and ask for him! The Japanese and Chinese restaurant were outstanding! The club room was nice but very crowded at times.

Room Tip: You HAVE to upgrade to a suite: You won't regret it!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank spaqueen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseWee, Guest Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, 7 August 2014
Dear Guest
Thank you for choosing to stay with us during your recent tour of South East Asia. We also would like to thank you for the nice review of our hotel and we would pass your compliments to Calvin, the driver, who has helped to make part of your trip enjoyable. We look forward to welcoming you and your husband to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyndham, Australia
Level Contributor
216 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

Everything was perfect from the check in to the check out. Beautiful rooms with a free upgrade without asking. Pool is ample. Nightly turn down service. Arthurs bar is nice. Free coffee in the mornings too.
Staff couldn't do enough to help, great service and location.
I want to know where the pillows are from? I want one for home!

Stayed August 2014, travelled with friends
Helpful?
1 Thank TarynJana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Property: Shangri-La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Travelbag, Hotels.com, Booking.com, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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