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“Gorgeous hotel”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 353 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 9 August 2014

We stayed here for 3 nights while in KL. It's close to the monorail station and there are a couple of bars and restaurants within walking distance. The hotel itself is beautiful and the service was second to none. I would have no hesitation in recommending this hotel.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,145 - 3,151 of 7,461 reviews

Reviewed 9 August 2014

the Shangri -La Hotel in Kuala Lumpur is a simply marvellous place to stay .. the staff are SO helpful and attentive .. the hotel has the most wonderful ,happy atmosphere and is very ,very helpful . I paid just a bit extra for an upgrade to an Horizon Club Room -- and was very glad that i did ..this includes an excellent complimentary afternoon tea and complimentary canapes and cocktails in the evening --so WELL worth the money ..! it is also a lovely place to enjoy an excellent breakfast and the staff are SO pleasant and helpful ... they are just marvellous ..!!

Room Tip: make sure that you take an Horizon Club room
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  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank nigeltoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

Stayed here with my wife as well as my parents (2 separate rooms).

Location - The hotel is very close to the shopping district and within walking distance of a lot of the malls around here. There is no doubt that if you want to be close to malls and great shopping, this would be a great place to stay. Very convenient.

Decor - The hotel is very modern and exudes luxury in the lobby while the rooms are also nicely decorated. Very comfortable bed and very suitable for business people. The rooms are well set up and very comfortable.

Sleep quality - Very comfortable king bed and definitely had a couple of good nights sleep here.

Amenities - All the amenities you need from a 5-star hotel and nothing was missing.

Service - Friendly service from the valet to the reception during check-in/out and the rest of the staff. There was a high standard of service here for sure.

Value - The price was at an expected level for such a hotel and was worth it!

Overall - One of the better Shangri-La hotels around and well worth it!

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank MJJC_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

สิ่งแรกพอเดินเข้า Lobby รู้สึกกลิ่นน้ำหอม smell good! จนประทับใจ และพอมาถึงห้องสวยและมีผลไม้รองรับ ห้องกระทัดรัดตกแต่งกระจกไปทั่วชอบมากจริงๆ ห้องน้ำตกแต่งสวยด้วยกระจกเต็มที่อีกแล้วประทับใจผ้าเช็ดตัวเต็มที่ ก๊อกน้ำในห้องอาบใช้ Crohe! น้ำ อุดมสมบูรณ์ดี แสดงถึงความเจริญรุ่งเรืองของเขาจริงๆ

No Smoke! แต่จะมีกลิ่นบุหรี่โชยมา เป็นบางครั้งจนหืน 5555..ก็โอเคค่ะ บ้านนี้เมืองนี้เขาดูดบุหรี่กันจัดมาก ทั่วไป
สำหรับ เครื่องเป่าผมจะไม่มีในห้องน้ำนะคะ เราหาเจอวันที่จะcheck out ค่ะ จะอยู่ในลิ้นชักใต้สุดของโต๊ะทำงานนะคะ5555!
จะมีโต๊ะที่มีจานช้อนพร้อมสำหรับออร์เดอร์อาหารในห้องเสร็จสรรพเลย และโต๊ะบาร์กาแฟครบทั้งชาและกาแฟอย่างดี
และสำหรับเซ็ต Travel size มีครบเซ็ตและพิเศษที่สุดคือมีเชือกผูกผมให้ด้วยล่ะ Hair band!
ประทับใจอีกอย่างที่สุดด้วยคือสระว่ายน้ำเปิดบริการถึง 4 ทุ่มเอาใจและเข้าใจนักท่องเที่ยวจริงๆ ขอแนะนำเลยค่ะ!

Room Tip: เลือกชั้นที่สูง ชั้น 8 ขึ้นไปและฝั่งสระว่ายน้ำจะเห็น good view และ มองเห็นตึก Petronas นั่นสำคัญที่ส...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank J0ymermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Loved this hotel. Stayed in room 2601 for 3 nights, the staff are punctual, friendly and helpful, the location is close to the Petronas Twin Towers and alsp Menara Tower, easy to get to Bukit Bintang and Chinatown. 5 star service and quality.

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank Isobel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

Amazing experience at the Shangri La. can not sing this hotels praises loud enough. The service is first class and the attention to detail is second to none.

It is well worth the extra to upgrade to club class at this hotel. The club lounge is just what you need after the humidity outside. The lounge is tastefully decorated and the service impeccable.

We ate at the Lemon grass restaurant on three occasions. Found the range and quality of food to be very good. A good way to sample local cuisine and be a bit adventurous. Have to mention Chef Cheong, even though I had club lounge access I would often have breakfast at the lemon grass restaurant and he would go out of his way to make us welcome when ever we visited. Even when items were not on the menu, he would disappear and return with them moments later. The next time we would visit, he would remember and bring those items personally on the table. He would recommend items himself and bring samples for us to try. When we visited the restaurant, we would be ushered to our usual table. it is this attention to detail that makes this hotel stand out from the rest. l

Desmond Alexander also helped make our stay truly magical. We were celebrating my parents 40th wedding anniversary and they pulled out all the stops, presenting her with a large bouquet and cake. They took a beautiful photo and placed it in their suite when they returned from a four day trip to Singapore. The staff would great you when ever you encountered them. When we returned to the hotel a number of staff enquired about our trip even though we did not mention it to them, surprising considering the size of this hotel.

Due to a pre booked stay at a 5 star I spent the last 4 nights of my stay at a different hotel with an amazing view of the towers.The view was great but it does not compare to the Shangri La.

Amazing hotel. Can't wait to return.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
3  Thank Samia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 8 August 2014

Dear Guest
Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. Most of all, we want to thank you for the wonderful review of our hotel and our services. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

Really nice hotel and super friendly staff. I was here with my girlfriend. We arrived late as there was a huge traffic jam in the city. This seems to happen more often apparently. When we told this at the check in that we were tired they offered us a nice upgrade to a wonderful room with view on the KL towers. The room was lovely and very clean. Also the food in the restaurants was from great quality.

I would definitely go back to this hotel.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Gert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: £94 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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