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Shangri-La Hotel Kuala Lumpur
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Reviews (7,536)
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5,540
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All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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3,144 - 3,149 of 7,536 reviews
Reviewed 27 August 2014

I stayed for 2 nights at this property.
Started off great with a nice room upgrade and helpful staff.
Great breakfast spread with lovely Asian touches.
One major disappointment was the hiring of transportation - we pre-booked a "hotel limo" for 3 hours around the city for our meetings the night before. Was charged 425 RM for the "package. In the morning, our arranged vehicle did not arrive and 15min later, the concierge flagged a standard cab from the streets and wanted to pass that off as our hired vehicle. We were told by the taxi driver that he normally would charge 50 RM for an hours drive. At that point, we realised we were blantantly ripped off by the hotel and the "hired hotel limo" service.

Stay alert and check your bills carefully - I was overcharged by 300RM for the stay even though I booked through Shang's website.

A shame.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank WilsonfromDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseWee, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 2 September 2014

Dear Guest
Thank you for choosing to stay with us during your recent visit to Kuala Lumpur and thank you for your kind understanding when we had the opportunity to speak earlier. My team and I look forward to welcoming you back to the hotel soon. Thank you. Manfred Weber, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014 via mobile

Very luxury hotel! The buffet breakfast is one of a kind absolutely the best awesome staff very friendly and helpful. We got a free upgrade to the premier room which was great very comfortable in every way. From the moment we checked in till the check out we had 100% satisfaction!

Stayed: August 2014
Thank Mrlebanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

From the moment you enter, this places oozes class and luxury. Great staff , great food. Alcohol a little pricey though. Rooms were clean and absolutely fantastic. Pool area clean and tidy , spa was relaxing and envigorating. Close to PETRONAS Towers and shopping malls, taxis always at the ready outside with great staff to help you get to where you want to go. A must when visiting KL

Room Tip: We used the KLIA express, VIP service, they meet and greet at airport, collect bags take you to the train to KL central ,take your bags to awaiting car and whisk you to your chosen hotel. Well worth the money.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mmj17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

We stayed in one of the suites on the 26th floor, which was incredible; with outstandng views to the city and the petronas towers. One of the best hotels in KL. Amazing food and lounges. Excellent services and comfort.


  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Javier A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

The highlights were amazing location, friendly and very helpful staff and yummy F&B.

A little pricey but considering the excellent level of service provided it is worth it. I took advantage of a stay 2 night get 1 night free promotion. Was upgraded to a Horizon Club Executive Suite.

The room / bathroom was clean but could see that the room was showing its age. Did not have a view of the twin towers which was a bit of a downer.

I absolutely loved the fragrant scent of Lilly flower in the lobby each time I stepped in the lobby.

My family was taken care of very well during our stay. I would definitely return.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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