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InterContinental Kuala Lumpur
Ranked #11 of 350 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 4 December 2013

I really got the Intercon experience during my recent stay ...Front desk was very accommodating by allocating a room even though my booking via OTA was incorrect.. Mr Kogi made it all happen and placed a smile on my face when he said...don worry we will find you a comfortable bed...and by the way we will upgrade you to higher cat room.... At breakfast Jason and Symon Mr Coffee Barrister made my morning as I was leaving asking me if i would like a coffee to Go...

Thank you INTERCON KL...I will be back soon...

  • Stayed: December 2013, travelled on business
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1  Thank Silvio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 13 December 2013

Dear Silvio R,

Thank you for taking the moment to share with us your wonderful experience here at InterContinental Kuala Lumpur! Your feedback has inspired us to continously go the extra mile for our guests. We will definitely convey the message to Kogi, Jason and Symon. We appreciate your loyalty with our property, we look forward to welcoming you back.

Best wishes,
Christopher Wichlan
Hotel Manager

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1,433 - 1,439 of 2,753 reviews

Reviewed 3 December 2013

For the price you pay, this place has amazingly big rooms, great bathrooms and good service.

The location is good too- very close to KLCC and close to KL Sentral too, if you arrive using the KLIE (train from airport to KL Sentral, the fastest way to reach town from KL airport) and take a taxi (14 Ringitt/ 5USD) to the hotel.

The only thing which hit me initially was the time which took to check me in. Apparently there was some system issue which was taking longer for check ins and I saw the supervisor next to the checkin counter asking people to come to her for check in as well, when the queue increased. But it almost took 20-30 minutes after I arrived for checkin, which is quite unusual. Other than this, the hotel is highly recommended for business trip.

I could not use any other facility of of the hotel (pool/ gym) due to short duration stay but surely would like to be back.

Room Tip: Got an upgrade (two separate queen size beds), as no non-smoking room with King size bed was availab...
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  • Stayed: November 2013, travelled on business
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1  Thank Prasanna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 4 December 2013

Dear Prasanna J,

We appreciate your review of your recent experience at our hotel. We are very sorry that you were treated with an undesirable level of service. We have addressed these issues with our operations team which has taken this matter seriously. The next time you are in Kuala Lumpur, we would love to have you come back and experience a better level of customer service. Thank you once again for your comments.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 3 December 2013

We stayed for 1 night in Intercontinental Hotel while in transit back home.

The hotel is located about 15 minutes away by taxi from the KL Sentral Station (where the KLIA expres (airport train) stops.)

The lobby is modern and chic. The check in was smooth and I was acknowledged as an IHG Platinum Elite Member. The room was on the 11th floor. There was a welcome fruit but i never received my welcome gift.

The room was very specious with a super king size bed and a big bathroom. No views in this hotel. I called the concierge and they told me that there used to be a view but it was blocked by a newly constructed building beside it. room service is prompt. excellent service from the staff particularly Calvin the Concierge.

The hotel offers a free shuttle to the petronas towers and to Bukit Bintang Shopping District. overall, i would love to stay in this hotel again.

Room Tip: pick the premier rooms at the higher floors. these are newly refurbished rooms and have clean, moder...
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  • Stayed: December 2013, travelled on business
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Thank Sunkissedguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 4 December 2013

Dear Sunkissedguy,

Thank you for taking the moment to share with us your wonderful experience here at InterContinental Kuala Lumpur! Your feedback has inspired us to continuously go the extra mile for our guests. We will definitely convey the message to Calvin. We appreciate your loyalty with our property, we look forward to welcoming you back.

Best wishes,
Christopher Wichlan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

One of my favorite place to stay in Kuala Lumpur. I've been stay here for many times until get gold member and near to platinum.

The hotel located just beside Ampang Park LRT station, 5 minutes walking-distance to KLCC and KL Hop-on Hop-off city tour bus stop just in front of it. Good thing about near LRT station is I able to arrive at hotel without using taxi from airport or sentral station.

Front-door officer always stand by. Lobby is large with waiting seat for its shuttle. Has 4+ receptionist. Check-in was quick. If I bring luggage and need to have breakfast or dinner in the restaurant, I give it to bell-boy desk then an officer put my luggage in storage room behind it. So, I feel sure it is safe.

Room is spacious with king-size bed and very comfortable. Bathroom is very nice with bath-tub. Its amenities is more than enough (sewing kit is available). Working desk and couch also there. TV channel is just okay.

Breakfast is excellent. My favorite is its coffee and free of nutella. Until now, its coffee still the best from other hotel, and havent found other hotel which offer free nutella as this hotel. Has many options of main course for asian cuisine (malaysia, indonesia, china and india). Fresh fruit and juices also available. Everytime I enter for breakfast, an officer guides me to table. So, I don't need to waste my time finding available table. In-room dining also delicious. My favorite is mee curry, satay, and mee goreng (with seafood).

My concern is since Q3 2013, compliment internet speed is slower than before.

Overall, the hotel is very satisfying and I get more than I had paid.

  • Stayed: May 2013, travelled on business
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Thank ChayAsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 4 December 2013

Dear ChayAsix,

Thank you for staying with us and for sharing your feedback on Trip Advisor. We are glad that you enjoyed the location of our hotel and your stay in our beautifully furnished and spacious rooms. We are also delighted that you are pleased by the services provided by our wonderful hotel team. This is how it is supposed to be when staying at the InterContinental Kuala Lumpur. We strive to provide each of our guests with authentic and memorable stay experience through our friendly and helpful service team.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 1 December 2013

Since I stayed at this hotel on March 2012, not so much I can recall about this hotel but the feeling of comfortable. Rooms are spacious and luxury, affordable rate, excellent swimming pool, close enough to subway gate and shopping area, and excellent breakfast. Everything was just great.

Services and hospitality were fine. The in-room dining were various and excellent in taste :)

  • Stayed: January 2013, travelled with family
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Thank Putie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 4 December 2013

Dear Putie,

We appreciate the time you took to share with us your experience during your recent stay at the InterContinental Kuala Lumpur. Glad to know the amenities provided in the room made your morning while staying with us! We would be delighted to have you back for your next visit!

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 28 November 2013

My husband and I spent Christmas in KL. It was a fantastic time partly because our accommodations were outstanding. The hotel is beautiful and clean. Our room was comfortable and quiet. We even got Christmas cookies upon check in! It was such a wonderful place to stay and so close to everything in KL. We highly recommend it.

  • Stayed: December 2012, travelled as a couple
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Thank smsmissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 2 December 2013

Dear smsmissy,

Thanks for your gracious comments about your recent stay at the InterContinental Kuala Lumpur! Hope to see you return again soon. Safe travels.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 26 November 2013

To me a greeting is the single most important thing in the start of a hotel stay. We were approached in the queue as we were recognised as platinum ambassadors and taken straight to the club lounge for a personal check in. This is where we were introduced to Anne and her along with her staff never stopped to ensure we had the most memorable stay. Flowers and petals decorated our room along with a cake. We were afforded an upgrade as the hotel was busy but as I say to start the stay in such a personal and high standard this upgrade was insignificant on this stay. If you start in the right mood then small usual expectations are not as important. Faultless and highly recommended.

Room Tip: Club level if you can afford it
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  • Stayed: November 2013, travelled as a couple
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Thank Jeremy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 29 November 2013

Dear Jeremy E,

Thank you for choosing to stay with us at the InterContinental Kuala Lumpur. I am glad to hear that you enjoyed your stay and that Anne and her team were helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way.

Best wishes,
Christopher Wichlan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#7 Business Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
Price Range: £82 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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