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“Excellent hotel and best service”

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InterContinental Kuala Lumpur
Ranked #11 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 23 December 2013 via mobile

We got a grand premium room on 9th floor . Bell boys to room service excellent . Close to twin towers and free shuttle service to bukhit bin tang the shopping centers . Value for money . I strongly recommend this hotel for the people who can afford their rates .

Stayed: December 2013
Thank jolly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 25 December 2013

Dear jolly J,

Thanks for your gracious comments about your recent stay at the InterContinental Kuala Lumpur! We are particularly delighted that you mentioned the complimentary shuttle. It is a very convenient way of getting about. Hope to see you return again soon. Safe travels.

Best wishes,
Christopher Wichlan
Hotel Manager"

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Reviews (2,623)
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1,320 - 1,326 of 2,624 reviews

Reviewed 20 December 2013

Outstanding facility and ideal for both leisure and business.
We are staying for a holiday but the room is ideal for both working and relaxation.
Some intermittent connection problems with free wi-fi but nothing to worry too much about.
Quite large room with a huge king-size bed; large well-appointed bathroom. The hotel is also very quiet.
Staff are very well-trained and genuinely courteous without being obsequious and insincere.
A highlight has been the wonderful "frozen margaritas" served in the OneSixFive lobby cocktail bar- the best we have experienced ANYWHERE.
Very well situated too with a 5-min walk to Ampang Park LRT station and just a 10-minute stroll along Jalan Ampang to the KLCC and the twin towers.
We won't hesitate to return again on our next visit.

  • Stayed: December 2013, travelled as a couple
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Thank Max W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 22 December 2013

Dear Max W,

Thank you for staying with us and for sharing your feedbacks on Trip Advisor. We are glad that you enjoyed the location of our hotel and your stay in our beautifully furnished and spacious rooms. We are also delighted that you are pleased by the services provided by our wonderful hotel team. This is how it is supposed to be when staying at the InterContinental Kuala Lumpur. We strive to provide each of our guests with authentic and memorable stay experience through our friendly and helpful service team.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 16 December 2013

I stayed for a few days in December, from the moment I arrived I felt warmly received, almost as if I were staying with family, the staff here are outstanding.
Courtesy seems second nature, the key people remember your name and treat you as a valued guest.
My room on the 23rd floor was clean, spacious and well maintained, large bathroom with rain shower and soaker tub.
Bed was a comfortable king with choice of pillows, nice touch, all controls were conveniently located on a bed side console, complimentary water, tea and coffee was appreciated.
Good selections of TV channels though I would have appreciated a DVD player.
The only downside was the rater expensive steak sandwich, the steak was tough and full of gristle, next day I had the fish & chips which was 1/2 the price and excellent value.
Surrounded by some good restaurants and KLCC mall, but the lovely thing about going out was the welcoming reception upon return.

Room Tip: My room on 23rd floor was as good as it gets
  • Stayed: December 2013, travelled solo
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Thank TimWhitehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 22 December 2013

Dear TimWhitehouse,

We appreciate your review of your recent experience at our hotel and restaurant. We understand that you were disappointed with your steak sandwich we have brought your comments to our culinary team. The next time you are in Kuala Lumpur, we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 14 December 2013

Fabulous hotel. Huge entrance lobby...lots of marble, glitzy mettalic pillars and impressive chandeliers.
Very spacious room, geared up for the business traveller with multi national plug sockets...no adaptor required here. Free internet.
The swimming pool is a good size for a hotel and has some gardens surrounding it which is a surprise as it's on the 5th floor! Water was a tad cold though so you have to brace yourself.
If visiting the restaurant, ask for a window seat. It has huge glass windows overlooking a beautiful man made waterfall and pond.

Room Tip: Go for a high floor as you can hear the traffic noise even on 22nd. Kuala Lumpur never sleeps!
  • Stayed: November 2013, travelled as a couple
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Thank Judith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 22 December 2013

Dear Judith N,

We appreciate the time you took to share with us your experience during your recent stay at the InterContinental Kuala Lumpur. Glad to know the amenities provided in the room made your morning while staying with us! We would be delighted to have you back for your next visit!

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 14 December 2013

I have been staying at the Intercontinental everytime I have visited KL this year and always find it a pleasure to stay there.

Good convenient location close to KLCC where I can generally walk to all my client meetings.

The best feature of the hotel is the personal attention given to each guest. I want to specifically mention Jason who remembers most of the regular visitors to the hotel and makes it a point of greeting everyone at breakfast and finds out about their wellbeing at the hotel.

Its little things like this that make it a great place to stay.

Keep it up Jason, see you in March.

  • Stayed: December 2013, travelled on business
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Thank Siddiki89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 22 December 2013

Dear Siddiki89,

We are very happy to read your review on your recent stay with us at the hotel. We are pleased to know our hotel's prime location and facilities was to your expectations, we'll be sure to pass on the message to Jason. We look forward to servicing your travel needs at the InterContinental Kuala Lumpur should you return to the Kuala Lumpur area.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 13 December 2013

We stayed in Intercontinental KL in the first week of Dec. the best thing about this hotel is the location, the LRT station is two minutes away, Klcc is 10 mins walk , so is Petronas towers. So you don't have worry about transport to commute to these key places. Coming back to the hotel like all five stars the staff was polite and courteous , however not as personal .we stayed here for our anniversary which was on 2nd but there was no wishes or complimentary stuff they provide..why do I expect that because its basic customer services these days but more so because we stayed in Intercon Bali resort last year and they gave us surprise by sending a cake to our room on that day ..they somehow in some record had fed our anniversary date-so inconsistency of service across intercontinental hotels. The most disappointing part of our stay was the breakfast .they had the same menu for all days we stayed in the Restaurant .otherwise it was comfortable stay.

Stayed: December 2013, travelled as a couple
Thank meetujana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 18 December 2013

Dear meetujana,

We are very happy to read your review on your recent stay with us at the hotel. We are pleased to know our hotel's prime location and facilities was to your expectations. We appreciate your feedback and we are very sorry that you were unhappy with the level of service received from our staff. We hope to have another opportunity to serve you, when your travels bring you back to the Kuala Lumpur city.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed 9 December 2013

Was here on a business Visit. The front desk staff was very professional. I reached early so my room was not ready, but they were able to give me an ETA and the room was ready in that specified time. The spread at Lunch was lovely. The room is very spacious and had all the necessary facilities with a very well stocked minibar. The bathroom is also very well equipped. Overall the staff, service and food was excellent. With the staff being very polite and always willing to help. Great place to stay.

  • Stayed: October 2013, travelled on business
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Thank Karanjaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher W, Hotel Manager at InterContinental Kuala Lumpur, responded to this reviewResponded 13 December 2013

Dear Karanjaime,

Thanks for your gracious comments about your recent stay at the InterContinental Kuala Lumpur! Hope to see you return again soon. Safe travels.

Best wishes,
Christopher Wichlan
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#7 Business Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
Price Range: £84 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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