We booked 3 rooms 3 months in advance and they give us 1 smoking room (when we asked for non-smoking), 1 room with a king bed and 1 room with 2 queen beds (which were in fact doubles) - for couples? They did eventually rectify the rooms after 2 NIGHTS!
Late night Arrival forced us to dine with our Parents in the hotel as food access was limited and the Melia Hotel states 1am close for dine-in but were denied at 11:50am by waitress (Roslin) saying the kitchen closed at 12:30am. My Parents were very tired and hungry and are elderly. We were forced to make a complaint to the Manager finding this odd due to the 1am close. we received dine in as we were right. The food was great apart from my pizza (perhaps a grudge from the chef!?) it was the worst pizza I ever had. I have attached photos.
The Bell Service was GREAT! Only thing really going for the place.
Overall: Will I come back for a 3rd stay? NO! I have heard good things about Berjaya Time Square that has the same location.More