We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice place to stay” 4 of 5 bubbles
Review of Sheraton Imperial Kuala Lumpur Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sheraton Imperial Kuala Lumpur Hotel
Ranked #28 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice place to stay”
4 of 5 bubbles Reviewed 21 December 2013 via mobile

As expected the Sheraton Imperial KL had a warm welcome. We had a one day layover after 2 weeks diving in thailand and the bed in the sheraton felt like heaven. The restaurants have lots of choices especially the desert was in favor of my wife. The location of the sheraton is good close to several of KL attractions. Overall good place and a good choice for next time visit.

Stayed December 2013, travelled as a couple
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location of the hotel, Essence restaurant experience, Sheraton Sweet Sleeper bed and associates friendliness.

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,934 reviews from our community

Traveller rating
    1,501
    960
    293
    112
    68
See reviews for
587
1,037
260
632
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (627)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Rome, Lazio, Italy
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 December 2013

The hotel from outside it isn't the most attractive but inside is nice. We have stayed a couple of days here after coming from Cambodia and Borneo. The Club floor is excellent where we stayed and the breakfast on the 38th floor is a very special experience. Our suite was a nice surprise also, with 2 bathrooms, living room, bedroom, and a garderobe. Truly Beautiful. Thank you

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Diana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about suite room and Sheraton Club experience. Glad you enjoyed the benefits at Sheraton Club floor!

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore River, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

Sheraton hotels have generally high standards and the Sheraton Imperial KL is no different. Service is excellent and non-intrusive. For example, many hotels have a tendency to call up the room at 2 or 2.30pm to ask if the guest needs housekeeping for the day, often imposing a deadline if one needs a full service. No such problem here, with a quick call providing for housekeeping when needed.

The less than convenient location at the edge of the Golden Triangle area, amid office towers and banks, is mitigated by the abundent taxis, 2 nearby stations (One for the city monorail line and another for a different LRT line) and the free minibus shuttle service to the more popular destinations in town (including KLCC and the Bt Bintang shopping street. Prior booking is needed though).

An issue is the additional fee needed for internet access, either through a higher room rate or by a more flexible but nonetheless ridiculously high daily rate. However, guest have free access through the Link Sheraton corner at the lobby where free PCs are provided. Wifi is also free at this level, extending to the nearby public areas (even the swimming pool on the 5th floor...actually the 4th floor but deliberately mislabeled due to "4" being an unlucky number in this part of Asia).

The restaurants are of good quality and the Essence restaurant is recommended for its Hi-Tea buffet (actually more of lunch as it is from noon to 4pm). As mentioned earlier, the location is not too interesting, though clubbers may like to check out the number of nightspots on a sidestreet at the Toastina cafe entrance to the hotel. That entrance is also the lobby of the office component of the building which occupies the 6th-25th floors with big firms like PriceWaterhouseCooper.

Guests looking for street food can try out the number of street vendors and traditional kopitiams along the street. A couple of 24hour convenience stores (including a 7-11) are at the end of the street in the direction of a large police complex. There is a shopping area (including a large Sogo Japanese department store) at the edge of the nearby textile shopping district. Free daily newspapers are available to read at the Link Sheraton corner (including WSJ, NST and Chinese papers).

In all, a good value five-star experience.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MattChong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location of the hotel within the train hubs, service level, free access WiFi public areas and Essence restaurant. Also, thanks for sharing a detailed review.

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braunschweig, Germany
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 December 2013 via mobile

We enjoyed our stay in Sharaton: good location and very friendly team! The breakfast was really good, but a little bit expencive. Probably it is better to book the room incl. the breakfast. We can recommend it.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Irischam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about friendliness of our associates, location of the hotel and signature breakfast at Essence.

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monza, Italy
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 16 December 2013

The hotel is a classic Sheraton: a little old, but excellent in everything. Rooms are good and quite, bed excellent as in the tradition of the brand, staff efficient, the club lounge excellent too.
The location is not the maximum, you need the taxi to go everywhere, even the LRT line of the subway is few steps away from the hotel.
Good choice!

Room Tip: higher floors have a superb view over the twin towers
See more room tips
  • Stayed December 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank salgiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location of the hotel with the LRT stations, associates friendliness, Sheraton Club lounge and Sheraton Sweet Sleeper bed.

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 December 2013 via mobile

We had a wonderful stay here at the sheraton. After travelling SE Asia for 9weeks we decided to treat ourselves by staying here as our second last hotel and we enjoyed every minute. We arrived at 11am and were checked in straight away by very friendly and helpful staff member Rachel who also happened to check us out and help us arrange further travel. Our room was pure luxury very spacious, clean and the most comfortable bed! There is nothing bad anyone can say about this hotel really it is top class and guests are really well looked after. Staff are always so friendly and approachable. Would without a doubt recommend to anyone visiting Kuala Lumpur.

Stayed December 2013, travelled as a couple
Helpful?
Thank Traveller1986882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the friendliness of our associates and Sheraton Sweet Sleeper bed. Also, thanks for recommending Sheraton Imperial to other guests visiting KL!

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

I stayed here a few years ago as a stop over on route to Kotu Baru. Stunning service and decor, I especially liked the huge waterfall in reception, and their incredible attention to detail. A short walk to the Petronas Towers is also a bonus.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lows82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 22 December 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location of the hotel and service level.

We look forward to welcoming you back again to Sheraton Imperial if your travel plan brings you back to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
1.2 mi away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#9 of 341 in Kuala Lumpur
4.5 of 5 bubbles 2,389 reviews
1.1 mi away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 341 in Kuala Lumpur
4.5 of 5 bubbles 9,360 reviews
1.9 mi away
Hilton Kuala Lumpur
Hilton Kuala Lumpur
#12 of 341 in Kuala Lumpur
4.5 of 5 bubbles 3,709 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Le Meridien Kuala Lumpur
Le Meridien Kuala Lumpur
#17 of 341 in Kuala Lumpur
4.0 of 5 bubbles 2,580 reviews
1.4 mi away
DoubleTree by Hilton Kuala Lumpur
0.5 mi away
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
#3 of 341 in Kuala Lumpur
4.5 of 5 bubbles 6,709 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Imperial Kuala Lumpur Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Property: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotels.com, Odigeo and Southall Travel so you can book your Sheraton Imperial Kuala Lumpur Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing