I stayed here for the first time in 2009 and my second stay was for three nights in late August, 2013.
I arrived via taxi from the KL Sentral station and at the time, the reception area was a little busy. The attitude throughout was very good and the luggage was quickly delivered after I had arrived in my room.
The Deluxe Room
I was booked into a deluxe room, the same category as during my previous stay. The room looked exactly the same in design. There was perhaps just a little bit more wear in the furniture and fittings but it had held up surprisingly well. The design was classical, as expected of a Sheraton. I wouldn’t describe the room as being outdated (as in some previous reviews) but perhaps if the condition had been brand new, then the impression that it was dated would not have really surfaced.
I did not make the booking and was given a connecting room, which I normally don’t prefer owing to the potential for extra noise from the adjoining room and the impression of less privacy. It was fortunate that these concerns didn’t arise during my stay. I found the room to be otherwise reasonably well sound-proofed and didn’t experience any of the noise issues from the nearby bars or pubs.
The living area was as spacious as I’d remembered it and the view was directly out towards the Menara KL Tower and surrounding buildings. There was a separate compartment serving as the wardrobe, luggage storage and safety box area.
The bed was comfortable and clean. The iron was a good quality but the board seemed hard and quite old. The kettle included was a simple unit but more importantly it was clean and unstained.
My room included complimentary internet access but I’m not sure if that was the case for all rooms, as I didn’t make the booking. The hotel’s website still indicates in-room access as being chargeable for deluxe rooms.
The bathroom was again impressive and hadn’t aged too much. The shower was simple but nice and no rainshower was included.
Please note that I have videos of the hotel room, available through the link in my profile section.
Hotel Location and Facilities
The hotel is located near the main tourist and shopping areas such as Bukit Bintang and KLCC. The monorail would be the best option to get to the Bukit Bintang area and the LRT system could be used to get to the KLCC and Ampang areas. At certain peak times such as around noon and in the early evening, vehicular traffic can get busy outside the hotel but the public transportation system would still be convenient although it could be a bit of a squeeze at times.
The lobby and atrium impressed with their sense of space and old-world grandeur. I liked the grand staircase leading up to the other levels from the ground.
I liked the breakfast buffet at the Essence restaurant, it was one of the most comprehensive selections I’ve seen in any hotel and the quality was very good. As I was staying for a meeting, the buffet lunch was also included and again the selection was diverse with perhaps a bias in favour of more spicy foods.
Complimentary copies of the Wall Street Journal could be found on my floor level at the lift foyer.
It was the first time I’d used the conference facilities (named @M) and I found the whole area to be very new, modern and trendy. The Ez@M lounge provided an area for snacks and drinks with comfortable seating while taking breaks from the meetings.
I also had in-room dining for dinner once and again tried the pasta prepared by the Villa Danieli. It again impressed and I’d certainly recommend the restaurant for a meal.
The jacuzzi and sauna facilities now seem a bit tired and that wasn’t how I’d remembered them. The facilities were also quite crowded in the early evening.
The staff associates were friendly and on this visit, I received plenty of friendly greetings while walking around and also when entering and exiting the hotel.
I found the room to be comfortable and spacious, as expected. The common areas mostly appeared as grand as ever. For the purposes of my stay, the conference and meeting facilities definitely were modern and impressive.
NOTE: I have videos of the hotel room and common areas available through the link in my profile section.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur