We stay here for 3 nights in January 2011. Here is my honest review:
Service is top rate - speedy and polite all the time, attention to detail, ring reception and within 3-5 min it will be in the room if not faster
Check-in - speedy and got free extra bed for my 7 y.o. daughter at check-in was nice even though we did not ask for it.
Bed - excellent comfortable king size bed, slept like a baby.
Room - excellent, huge 46sqm. Also as a preferred starwood member, also got the preferred guest level, with 6 bottle of water instead of 2 normally. However, we forgot to take it with us most days.
Small gestures - free croissants and coffee at reception before 10:30. We only used it once but
Food - excellent food, the beef noodle soup and Nasi Goreng was one of the best I've had.
Cocktail Drinks - excellent and good live performance too
Still charge for internet service, very strange
Only 16 channels or so on TV, and not 1 kids channel, quite a disappointment for the daughter. In Asia, 40 channels should be the min.
Booking staff: we were going to stay on the executive level, but they wanted to charge us unreasonable amount for the daughter (I think it was MYR150+service charge/day) for the use of the club facility with free evening cocktails, finger food. As if she will drink any thing but juice. Deal breaker there. Was doubting whether I want to stay here until I got there.
Location - away from bukit bitang, but only short monorail ride away.
Overall, good price and room and food so would come back again and again if in KL.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur