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“Perfect location - great place to stay”

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The Westin Kuala Lumpur
Ranked #23 of 355 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 25 May 2009

Westin KL was recommended to me but I was a bit hesitant after reading some negative reviews here. However I enjoyed my stay very much.

The location is very convenient, with shopping and restaurants at our finger tips at Pavilion mall across the street and Starhill Gallery next door. It's also only a few minutes walk from other shopping centres (Lot 10, BB Plaza etc.) and Bukit Bintang monorail station. The hawker food centre of Jalan Alor is also a few minutes walk away. On weekdays the hotels offer a free shuttle van service to the twin towers.

The concierge and lobby staff in general were very helpful. The concierge was able to answer our every question, from transportation and time tables, to the location of fish spas, to recommending a local tailor for alterations.

The buffet breakfast is something to be experienced with so much to offer from every cuisine.

We stayed in two different rooms last month, and both were spacious and generally well maintained, although they do show their age in the scratched basins and bathtubs. Some of the bath towels were also frayed. Little used areas like the mini-bar look like they haven't been dusted for a while. Overall the room is comfortable though. The Heavenly Bed is great, and three pillow types are on offer which is just wonderful.

  • Stayed: May 2009, travelled with friends
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Thank soujo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 26 May 2009

Greetings from The Westin Kuala Lumpur!

We are delighted to hear you enjoyed your stay and had a renewing experience.

All of us here at The Westin Kuala Lumpur look forward to welcoming you again should travel plans bring you back here.

Best wishes

Kim Powley
General Manager
The Westin Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,302 - 2,308 of 2,704 reviews

Reviewed 22 May 2009

We usually stay with the Le Meridien KL and really liked the warm service and accommodation there. This time around we stayed at the Westin as I have a conference at the neighbouring hotel.

Unfortunately, barely three hours after we checked in, there was a deafening drilling sound followed by hammering from the neighbouring room. This went on for almost 5 hours. The disappointing thing was that the staff did not even bother to tell us of this work or offer us another room when we checked in.

The much touted Heavenly bed also really fell short of expectation for Room 3001. My husband suffered bad ache throughout the 2 nights we were there and we initially thought it was because the bed was supposed to be soft. On the last day we flipped up the bed covers and found that the side had actually lost its support. When pressed, the padding of entire LHS of the bed bulged out. We would never had expected this from a Westin, so it was a shock.

We left a feedback form with the hotel but never heard back from them.

Housekeeping service is also very much slower than the other Starwood hotel. Took housekeeping more than 30 minutes to change our soiled sheets.

It was not all bad though. The staff at the Splash bar were exceptionally wonderful and looked after us really well. The friendly doormen were equally great and quick to offer a hand or a smile.

On the whole, this Westin was a decent hotel in a great location but not quite up to the standards of the other Starwood hotels we had stayed at.

  • Stayed: May 2009, travelled on business
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3  Thank GGess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 25 May 2009

Greetings from The Westin Kuala Lumpur

Firstly, please accept our sincere apologies for the less than satisfactory experience.

Both your comments have been noted and actioned.

We sincerely hope this one off incident would not deter you from staying with us again. Please give us an opportunity to make amends and let us welcome you back.

Best wishes


Kim Powley
General Manager
The Westin Kuala Lumpur

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Reviewed 1 May 2009

good hotel overall, great rooms, beds , breakfast & lunch buffets were some of the best i have seen. what got into my nerve was receiving an email a few days after I checked out informing me that they were charging my credit card for some items taken from the room ref. I was thinking they should have checked the room while i was settling my bills and not after i have left. anyway , i replied that i did not take those items and asked them to reverse the charges which i think they did. the sad news is that i had to pay finance charges to the credit card they charged and now i am not so sure that the charges were in fact reversed. if this is official hotel politcy (charged first and inform later) , i have to say it is quite unfair. Also , stay away from using thie internet which is expensive to use.

  • Stayed: February 2009, travelled on business
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1  Thank vavski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 5 May 2009

Greetings from The Kuala Lumpur

First and foremost, please accept our sincere apologies for the late charges incident. This is definitely a miscommunication from our end.

On a different note, we are delighted to hear you enjoyed the buffet breakfast and lunch.

Once again, thank you for your invaluable feedback and look forward to your continuous support.

Best wishes
Kim Powley
General Manager

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Reviewed 26 April 2009

stayed this hotel for few times.. always return for 1 reason only = BREAKFAST
I think they served the best buffet breakfast in KL. Lots of dishes + the whole bakery is yours..hahaha. Beside this the location is good..room is comfortable.

One down point.. The heavenly bed is not up to my expectations. I always feel that my Sxxxxxs bed at home is much better. But the sheets and pillows is GOOD

  • Stayed: March 2009, travelled as a couple
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Thank Ohb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 27 April 2009

Greetings from The Westin Kuala Lumpur!

First and foremost, we thank you for your continuous support.

We are delighted to know you enjoy the breakfast. Thank you

Best wishes
Kim Powley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2009

The location of the hotel and the services it offers is VERY GOOD !! specially the size of rooms and aminities therein is very well planned for a relaxing and enjoyable stay !!

  • Stayed: October 2008, travelled with family
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Thank getsetg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 23 April 2009

Greetings from The Westin Kuala Lumpur!

We are extremely delighted to hear you had a renewing stay.

Thank you for your support and look forward to welcoming you back to the Hotel soon.

best wishes
Kim Powley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2009

I have stayed in the Westin 3x now, once back in 2006 before Pavilion and twice in 09. My last trip in March I booked a wired at westin room rate(internet and brekkie included) - u must book this rate cos separately the internet is very expensive. although this is not the cheapest rate but better value for money. At check in I got upgraded to one bedroom residence (maybe because of starwood gold status? not sure cos never been upgraded before) and this was amazing but I was alone!!!! I only wish my husband and son was with me this time! Because of the upgrade I am definitely coming back with my family so they can enjoy the room with me! The staff are generally nice but not overly smiley or helpful, especially reception! Very curt n just simple answers, no friendly small talk.I was alone so I appreciated a friendly face! I do have to commend a concierge assistant who took my bags, Azrul i think, he returned my stuffed toy that I had bought for my son, i left it on the bed and he put it in a bag for me and i appreciate it so much! Will come back in july definitely, I dont even want to try the other starwood hotels in KL!
Location: Fantastic for shopping n food!
Restaurants: Breakfast in LIVIN ROOM is amazing value for money! Will try thr other restaurants the next time!
ROOM: One bedroom residence is perfect for young family, kitchenette for making easy baby meals n milk, but only disadvantage is no internet in bedroom only in the study!
GYM: Very nice n completefor a gym freak- my husband will love it next time
FAMILY FEATURES: Westin kids club available, not tried it yet but will review it for next time, very usefiul

  • Stayed: March 2009, travelled on business
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Thank mamauprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 19 April 2009

Greetings from The Westin Kuala Lumpur.

First and foremost, we thank you for your support and delighted to hear you enjoyed your stay.

We look forward to welcoming you again, your husband and baby in July 2009.

Best wishes
Kim Powley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2009

My wife and I stay there on 8 - 10 (Good Friday) April - room 2904

Checked in late evening - recep told us we can decide next morning if we want to include breakfast at special rate (RM$100)

Next am - lady at counter said NO such thing - must be done at time of check-in and demanded to know who said so....and need to charge at full rate

After explaining what previous recept told us last evening - grudingly agreed - with a LONG FACE.... not a good start to our morning

Variety at Buffet was good - but the Chinese lotus leaf dumpling - was all glutionous rice and a miserable piece of mushroom

TV went kaput twice - repairmen mumbled something is wrong with the control...
Wash basin drains..........so painfully slow....was fixed by another repairman
the pillows were lumpy....asked for new ones....got back the same lumpy pillows
Standing shower height adjuster is jammed - good for my wife - she is short....not for me
Room was not cleaned on Thursday......when we got back at 2pm....have to call housekeeping to fix it

Friday morning - Good Friday - which is not a holiday in Malaysia - we slept in - ....someone was drilling upstairs. Can't be a guest !!!

all these adds up..... to one big lousy stay

  • Stayed: April 2009, travelled on business
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4  Thank MonacoBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded 17 April 2009

Greetings from The Westin Kuala Lumpur

We regret to note that you had a less than satisfactory stay with us recently.

The behaviour of the associate who attended to you is definitely not on brand and not acceptable. We apologize for this.

We have also taken note of your other constructive comments and have shared with the team for improvement.

We understand this one off incident has marred your perception about us but we sincerely hope you would give us an opportunity to make amends and let us welcome you back.

Best wishes
Kim Powley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#23 Luxury Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
Price Range: £85 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Official Description (provided by the hotel):
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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