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“Average but value for money”
Review of Swiss-Garden Hotel

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Swiss-Garden Hotel
Ranked #88 of 347 Hotels in Kuala Lumpur
Reviewed 12 January 2014

Staying here for 2 days. On our second visit to the hotel. Experienced a small hiccup with the room amneties. Enjoyed the breakfast at 7 in the morning. Value for money. Room package included bfast and massage.

  • Stayed: January 2014
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1  Thank CPAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 6 February 2014

Dear Sir/Madam,

Thank you for your constructive feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur. I hope that your hiccup with our room amenities was resolved speedily.

Once again, thank you & I hope that you will give us another opportunity by gracing us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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411 - 417 of 1,261 reviews

Reviewed 12 January 2014

We (2 adults with 10 & 7 year old kids) decided to upgrade to a family room and so glad we did. The family room was a good size with 2 TV's so when chilling we could watch BBC World whilst the kids watched Disney! Location was central but not overly appealing to look at and walk around etc. Restaurant very good food and reasonable prices. Breakfast and swimming pool good too. Staff friendly.

  • Stayed: January 2014, travelled with family
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2  Thank tonyofnapiernz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 6 February 2014

Dear Sir/Madam,

Thank you for your kind feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur.

We look forward to seeing you again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

we stayed for two nights in december. customer service wasnt great, they could do with smiling more! nice builiding and room was nice, not amazing but will do for a few days as price isnt too bad! location is the best thing about this hotel with bukit bintang a short 5-10 minute walk! would recommend for short stay based on location!

Room Tip: good location but look around first!
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  • Stayed: December 2013, travelled as a couple
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2  Thank emma n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 6 February 2014

Dear Sir/Madam,

Thank you for your feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur.

Once again, thank you & I hope that you will grace us with your kind presence again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

I must admit, I expected more from this hotel than I got. First impression is good... smart entrance and restaurant, but the rooms are poor. Old and musty and although they are clean, the do not give you a very clean impression. I was also very disappointed that there is no Wi-Fi in the rooms. Breakfast is however good and the hotel location is ok. It is close to a few attractions, but you will need a taxi to get to the main attractions for Kuala Lumpur.

Room Tip: Ask for a room that has recently been re-vamped if possible. Otherwise make sure it has never been a...
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  • Stayed: March 2013, travelled with friends
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3  Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 16 January 2014

Dear Sir/Madam,

Thank you for your constructive feedback on your recent stay with us. I regret to hear that you had an unpleasant experience with our room condition. For your kind information, we feature 4 floors (Floors 4, 5, 6 & 15) as the smoking floor whereas the other floors have been designated as non-smoking floors.

Once again, thank you & I hope that you will give us another opportunity by gracing us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

the hotel is in a good location, you can reach a lot of sites in KL in walking distance, the room was very basic, quiet clean, no wifi is ridiculous in the 21st century
for 1-2 nights stay it s ok, but don't expect too much

  • Stayed: June 2013, travelled as a couple
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2  Thank Lomexito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 16 January 2014

Dear Sir/Madam,

Thank you for your feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur.

We hope that you will give us another opportunity by gracing us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

The hotel seems well located for the night markets and busy streets as well as the nearby shopping malls. The rooms could do with an upgrade - looked tired. The bathrooms - while big - definitely need some renovation and TLC. We had a faulty safe and asked for it to be fixed but this only happened the next day when I insisted on speaking to the manager. The sugar and tea was not even replaced after the room was cleaned. The walls are very thin and noisy inconsiderate neighbors will keep you awake especially when the doors bang closed. We had an interleading door which our neighbor tried to open and it did - very worrying especially if you not in the room - we had to move furniture in front of it to make sure it can't be opened.The gym is terrible - small, hot and not enough equipment and weights. Staff are extremely friendly which is a plus point. Breakfast was a very good, large selection.

Stayed: December 2013, travelled with family
2  Thank adhir25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 16 January 2014

Dear Sir/Madam,

Thank you for your feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur. I regret to hear that you had an unpleasant experience while staying with us. In order for us to make any future stays for you & our other guests as safe as possible, would it be possible for your kind self to let us know the room number you stayed in so that we may make the proper repairs needed?

Thank you for your kind review regarding our team members. As for the hotel location, we are very fortunate to be at one of the most strategic locations.

Once again, thank you & I hope that you will give us another opportunity by gracing us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

Sorry for the late review i just sign up for tripadvisor, i really wanna do this because this hotel is one of the best hotel that we stayed. Me and my Hubby tour KL way back last year of 2013 Feb. However we made a mistake on booking a hotel, we checked out from that hotel and go to Swiss Garden since its just near by. The manager who is in charge on that time assisted us with out any hesitations, he even asked what happened to us with concern. Well anyways after the night mare that we experienced this hotel changed everything. We continue our remaining three days at this hotel. The room superrr!!!! nice bed!!! and the bath room superrr romantic!!!! we enjoy the bath thub and the best also is the break fast. you can have everything in one stop break fast that will help you keep up the day. Its also nearby convenient store and also the Bintang walk at night if you want to look for some variety of food. Also nearby the train station that will make your transfers at ease. Well over all we enjoy our stay here and we will surely stay here again when we come back in KL!

Room Tip: Make sure you try their amenities and the pool we havent checked it but sure we will do it next time...
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  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
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Thank Biaaattcccchhhh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGHRKL_Latib, General Manager at Swiss-Garden Hotel, responded to this reviewResponded 16 January 2014

Dear Ms Biaaattcccchhhh B,

Thank you for taking the time to write your review regarding your recent stay with us. It was a true pleasure to have you with us & thank you for your kind review regarding our manager.

Once again, thank you for your kind review & we certainly hope that you will grace us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swiss-Garden Hotel

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#61 Luxury Hotel in Kuala Lumpur
Price Range: £36 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Official Description (provided by the hotel):
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur

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