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Royale Chulan Bukit Bintang
Ranked #258 of 349 Hotels in Kuala Lumpur
Reviewed 4 November 2013

A great disappointment. Rooms are not made up when guests arrive in the afternoon after a full tiring day. We were even given a room # 0728 previously occupied as evidenced by the soiled bed and bath linens. We were transferred to room 1228 but behold we had no air con for 2 nights We had to request for an electric fan but my room mate was allergic to dust and gave us problem also. . Third day we were transferred to 1102 and had a better sleeping quarters. Breakfast is terrible and hotel managers would not listen and address complaints of guests. We booked 9 rooms and rooms 0722 and 1115 in particular came back with rooms NOT MADE UP despite repeated requests. Very far from global standards when you talk of overall ratings. Stay away. !!!!!!

  • Stayed: October 2013, travelled with friends
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5  Thank MMGAL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 October 2013

We've been staying here each time we come to KL for the last 25 years. This last trip was a great disappointment. We booked months ago for a room with a double bed but there were none available, so we had to settle for twin beds. The reception staff were totally disinterested with a take it or leave it attitude. Bathroom was mouldy. Breakfast was OK but the coffee and tea came out on urn!! Not drinkable. The only saving grace was that it was close to the shops and Jalan Alor restaurants. Will not be staying here again, ever.

Room Tip: High floor rooms with view of Petronas Towers.
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  • Stayed: October 2013, travelled as a couple
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4  Thank Rose92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

We had a one night stop over in KL so we wanted something on Bintang Road and a short taxi ride to the China Town Markets.
As we requested view to Petronas Towers, we were happy to get that. Little did we know that there are 2 construction sites directly across the road. For those of you who know KL will now that they have been working on Bintang Road etc for 2 years now.
Anyway, contstruction continued until 1am on one site and then the other starts work at around 5am, hence not much sleep. Lucky we didn't go to bed until12:30am and had to get up at 5:30am for an early morning flight.
4 Main Issues - Cons
1. Requested wake up call and never got it. (Lucky we have our own alarm)
2. Noise from across the road
3. The cook slept in for breakfast, so all they had was continental type food and nothing hot being cooked. They said he will be an hour away. Pity we had plane to catch.
4. Rooms a bit rough around the edges. (old)
6 Pros
1. Location
2. Clean linen and towels etc
3. Early check-in available
4. Our request for Twin Towers view was provided (pity about the noise)
5. Pool was very refreshing before hitting China Town. It's not a small pool like in other views. It's a hotel, not a resort (some people just don't get it!!!!!)
6. Plenty of taxis out the front

I'm sure if you surf around on Tripadvisor you will find something better.

Room Tip: Get a room on the opposite side of the construction. You will miss the view of the Twin Towers, but...
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  • Stayed: October 2013, travelled as a couple
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3  Thank TeamFree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013 via mobile

Wouldn't recommend anyone to stay here, the rooms are filthy, outdated and the staff wouldn't give you the time of day. Air conditioning was making a very loud noise so called reception hoping for someone to come fix it, but it was apparently just warming up and would stop making noise in a few minutes, unlucky for us but the air conditioning never warmed up... Didn't have a very nice experience here and felt very uncomfortable.

Stayed: October 2013
8  Thank maddyyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013 via mobile

Stayed at the royal bintang for 2 nights me and my daughter, on arrival to the hotel, first impression staff were very rude booking us in did not even get a hello a welcome nothing the reception looks great -then when you get to your room we were put down the very back of the hotel we did not feel safe the room was very very out dated and depressing and needed a good scrub old curtains,old linen ,old blankets and covers on bed ,dirty carpet and the odour of the room was terrible so my daughter and I spent most of the time away from the hotel was really a terrible experience and KL will never see my face again not recommended

Stayed: October 2013
6  Thank KeljayB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

The hotel room is quiet dated, simple and small, but it's clean. Some rooms with twin towers view only. The swimming pool is small, gym is small but the equipment is quite adequate. No sauna or steam. The buffet breakfast is just simple not so tasty, there are plenty of places to eat surrounded the hotel, better choose room without breakfast. We have stayed quite a number of times in this hotel, but found that the hotel do not update to be better, but stepping backward. Compare the facilities and the level of comfort, it's overpriced. It's location is a bit further at the edge of bukit bintang area. There are many other good hotels with similar price around the area, just try to look for other better one.

  • Stayed: November 2012, travelled as a couple
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Thank JessB_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Lousy experience. It be rated as 3 star; other than the beds are clean, the amenities are poorly maintained. When I asked for extra pillows on first night, it wasn't delivered. I asked again the second day, it wasn't delivered too and no follow up from there! The breakfast buffet was lousy, food are cold too and coffee was diluted. The service crew were not proactive in cleaning and clearing the tables until I have to request for their assistance to clear a space for me.
Location was not exactly conducive for families I children. Lots of touting and places look sleazy around this area

  • Stayed: October 2013, travelled as a couple
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6  Thank Jojo0072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royale Chulan Bukit Bintang

Address: 17 - 21 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia (Formerly The Royale Bintang Kuala Lumpur)
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in Kuala Lumpur
#75 Luxury Hotel in Kuala Lumpur
Price Range: £37 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royale Chulan Bukit Bintang 4*
Number of rooms: 400
Official Description (provided by the hotel):
Royale Chulan Bukit Bintang (formerly known as The Royale Bintang Kuala Lumpur) is located in the heart of Kuala Lumpur’s Golden Triangle. Our location is within a short walking distance of the monorail stations and major shopping centers including Sg. Wang Plaza, Times Square, Lot 10, Starhill Gallery, Pavilion and the entertainment hub along the famous Bintang Walk. With a choice of Superior or Deluxe rooms, Executive Suites and The Royale Suite, each guest room has individually controlled air conditioning, telephone with voicemail, hairdryer, remote controlled TV with BBC cable services, coffee and tea making facilities, personal safe as well as broadband internet access to our Club floors. The hotel’s Executive Floors consist of the Royale Club rooms, Deluxe Club rooms, Executive Suites and Royale Suite. Privileges include continental breakfast, evening refreshments and all-day coffee and tea served at The Royale Club Lounge. ... more   less 
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Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel

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