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Dorsett Kuala Lumpur
Ranked #44 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 25 July 2012

We were a bit apprehensive after reading some bad reviews on this hotel. Overall, though our experience was positive. We stayed 3 nights. Yes, I agree the floor coverings and some furniture are past their use-by date en the some other things could benefit from a spruce-up. However on the positive side: fairly large room, very comfy bed, all was very clean, good bathroom and courteous, friendly and helpful staff. The pool was an ideal escape after a long hot day trundling through KL.
They charge for wi-fi, which I believe is wrong - please change that policy and join almost all other hotels in the country with free wi-fi!
We didn't have breakfast in the hotel: location close to so many stalls en restaurants meant we went out for all meals.
We would come back to this hotel on a next visit.

Stayed: July 2012, travelled as a couple
Thank Econoclast1785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear Econoclast1785
We thank you for having chosen us as your preferred accommodation in Kuala Lumpur. We appreciate your positive feedback and have taken note of your comment on the Wifi charges. We look forward to welcoming you back on your next trip to Kuala Lumpur.
Regards
Henry Loo
Resident Manager

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874 - 880 of 1,519 reviews

Reviewed 24 July 2012

the room is very nice , the location just a minutes walk to bukit bintang , and the service awesome! the bed is big enough for 3 of us , the bathroom clean the environment very comfortable , the people very helpful and the breakfast is very nice, they have fresh baked croissant everyday

Room Tip: choose deluxe double , it consist two queen size bed , very comfortable
See more room tips
  • Stayed: April 2012, travelled with family
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1  Thank sanfamilyBalikpapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear sanifamily
Thank you for having chosen us as your preferred accommodation in Kuala Lumpur. We are delighted that you have had a good experience with us and look forward to welcoming you back on your next visit to Kuala Lumpur.
Regards
Henry Loo
Resident Manager

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Reviewed 22 July 2012

I stayed for 2 night for business trip. The hotel staff were very friendly and helpful, always offering up help - I was arriving very late without having dinner and the staff recommended to have a late meal at the hotel's restaurant. The food was beyond expectation. Must try the Chicken Burger! My room was immaculate and spacious; Perfect location near the Pavilion, KCLL and etc. I will absolutely be staying at Dorsett Regency again.

  • Stayed: July 2012, travelled on business
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Thank Aliceays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear Aliceays
Thank you for your recent stay at the Dorsett Regency Kuala Lumpur and your compliments on the services and products we provide. Your compliments will encourage us to keep striving to serve you better. We look forward to welcoming you back on your next trip to Kuala Lumpur.
Regards
Henry Loo
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2012

We stayed at this hotel for two nights at the end of our holiday. We were given an upgrade as part of the deal with Kuoni unfortunately our stay did not get off to a good start. We arrived at 3.15, check in is supposed to be from 2pm, only to be told the room was not ready and we would have to wait up to an hour. Check in told us we could have a lower grade room or wait in the bar. There was no apology, reason given or offer of a drink while we waited. Customer service was lacking again the next night when ordering coffee in the bar only to be told the price had gone up 8 ringgits a 50% rise on the previous day, not mentioned when the menu was given and the menu still showed the old price. It was a shame because the hotel is in a good position and the room was really good. The concierge staff were also very helpful and always showed interest in the guests, other staff could learn from this. This hotel has lots of potential and is a good cost effective base but the service unfortunately let them down

  • Stayed: July 2012, travelled as a couple
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3  Thank Livimember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear Livimember
Thank you for staying with us. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. The service shortfall and inconvenience caused are sincerely regretted. We always strive to provide the best service and your feedback will certainly help us to improve on our service. We look forward to welcoming you back on your next visit to Kuala Lumpur.
Regards
Henry Loo
Resident Manager

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Reviewed 20 July 2012

The great thing about this hotel is its location. Apart from that, it is a very basic hotel which has not been renovated in a very long time. Internet connection is slow and does not work very well in the room. In our room there was a water leakage that had to be fixed by the hotel staff, and you could tell that the rooms desperately need a make-over! The staff is very helpful and they provide a friendly service, but overall this hotel is to be considered average at best.

Stayed: July 2012, travelled with friends
Thank Paola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear Paola M
We thank you for having chosen us as your preferred accommodation in Kuala Lumpur. We appreciate your feedback. Please be assured that we have taken note of the points highlighted and will review them. We look forward to welcoming you back on your next trip to Kuala Lumpur.
Regards
Henry Loo
Resident Manager

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Reviewed 18 July 2012

reasonable price. decent location. We booked it on Asiatravel.com. comes with breakfast with all sorts of variety- Malaysian small eats and American continental styles. room is spacious. We have stayed there twice during our trips to Kuala Lumpur. Would recommend it.

  • Stayed: September 2011, travelled as a couple
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Thank countymd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear Countymd
Thank you for having chosen us as your preferred accommodation in Kuala Lumpur. We are glad that you have enjoyed your recent stay with us and we look forward to welcoming you back on your next trip to Kuala Lumpur.
Regards
Henry Loo
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2012

My partner,my 69 year old dad and I stayed for 5 night at the hotel 10-15th July 2012. Such a wonderful hotel for the price, very central and the rooms were great. Comfy beds and pillows!!
The staff were absolutely awesome, nothing too much trouble and very efficient.
My dad became ill in the middle of one night, the reception had the medical centre on the phone within minutes who advised us to take dad to hospital. Reception followed up with calls to see how dad was and had a car waiting to transport dad and us to the nearest hospital.
With service such as this and their kindness and concern we will most definately be back.The buffet breakfast and dinners were also divine.
Well done and Thank you all :)

  • Stayed: July 2012, travelled with family
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3  Thank Jeanine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenryDorsett, Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 31 July 2012

Dear Jeanine S
Thank you so much for taking time to share your experience in Tripadvisor! We are glad that you have had a wonderful stay with us and we look forward to welcoming you back to the Dorsett Regency Kuala Lumpur in the near future.
Regards
Henry Loo
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Kuala Lumpur

Address: 172 Jalan Imbi | Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Luxury Hotel in Kuala Lumpur
Price Range: £39 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Kuala Lumpur 4*
Number of rooms: 322
Official Description (provided by the hotel):
Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more   less 
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Also Known As:
Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
Regency Kuala Lumpur
Kuala Lumpur Regency

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