My family and I (2 adults and 2 kids) stayed here recently twice over a period of 2 weeks. We stayed in a double room both times (2 double beds). Our initial thoughts when we first arrived is that the rooms smelt old and damp. The wall paper was coming off the walls and the carpet and couch was very stained. The throw on our beds were all ripped. We were initially quite disappointing however the beds were comfortable. We found that our fridge was not cold, and as we had medication that needed to stay cold we requested this to be fixed. Someone apparently came to fix it while we were out, however the fridge still did not get cold. When we asked about it again, we were told it was fixed. Later when we went to bath the kids, we found that the plug did not hold and the water just ran out. This was disappointing to them, but also to me as I was looking forward to a relaxing bath. We requested it be fixed however no one turned up. We asked again the next day however still no one turned up. We gave up!
The second room was much the same as the first. Smelly (we later found out that both had previously been smoking floors), wall paper coming off, stained and ripped through rugs. There was also someone elses hair all over the floor. The bath did not work again however this time the taps actually came off so the shower was totally unusable. We had arrived at night after a long flight, we were all hot and sweaty and needed showers. We requested this be fixed which in their favour they did fix, however we waited for 1.5 hours for them to fix, which ended up being after 12am.
So to get 2 rooms in 2 weeks that needed repairs told us that the hotel was in desperate need of repair. This hotel needs renovations. While the lobby area is nice, the rooms need to be looked at.
In saying that we were impressed with the breakfast. It was a great spread and the staff were great. The food was fresh and there was lots to choose from.
The location of the hotel is great. It is within walking distance to many of the shopping centres and tourist spots as well as transport.
On the day of check out we found out that our flight had been rescheduled from 12am to 5:30am the next day. We attempted to get a hotel closer to the airport for the night to avoid having to wake the kids at a horrible hour for the hour trip to the airport however we were unable to find anything available for our family of 4. We approached the hotel and asked if we could check out, leave our bags with them while we go out for the day.The offered us a late check out which we thankfully accepted. After being out all day and having dinner, we asked if we could hang out in the lounge area until we got a taxi to the airport at 12am. They were happy for us to do this and even allowed us to plug the kids tablets etc into power so we could charge them for the flight home. They arranged a taxi for us (admittedly this was almost 3 times as much as we could have got on the street) but we were thankful to hang out in the hotel as long as possible before making our journey to the airport for a long night!!!
For this last part, we thank the hotel staff. Although we were unhappy with our room, this service was greatly appreciated and gave us a better parting impression. The staff in general were fantastic, after all its not their fault that the hotel is the way it is (in need of repairs).
- Official Description (provided by the hotel):
- Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more less
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- Also Known As:
- Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
- Regency Kuala Lumpur
- Kuala Lumpur Regency