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Dorsett Kuala Lumpur
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Reviews (1,607)
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All reviewsbukit bintanggolden triangleritz carltonpetronas towerswalking distancepavilion mallmajor shoppingnon smoking roomstayed for nightsbit dateddeluxe roomhotel is situatedfamily rooman upgradetimes squarepleasant staynasi lemak
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649 - 654 of 1,607 reviews
Reviewed 14 November 2013

Had a really good stay for our 8 nights! Check in was a breeze and all requirements that I had asked of were given, so many thanks. While the room looks a tad on the tired side, it was clean, the bed was perfect after our busy days out. The wifi was sometimes slow but hey it still worked. fantastic view overlooking the Towers. Big shout out to the restaurant staff, they were fantastic. They got to know us due to the length of our stay and nothing was a problem.We had the Buffet breakfast incl in our package, while theres plenty of food to eat it would be nice to see a little change of variety than the same food everyday. We made sure that we stuffed our faces before setting off for the day. My boys loved the pool and was very clean. I had a Spa massage which was brilliant, not worlds cheapest for KL but beautiful never the less. The Concierge boys were very accomodating and so polite and courteous. I ended up hiring a driver for the week which in AUS dollars cost me zilch,a I was a single mum w my two boys, I wanted to be safe. My Driver was superb and where ever we wanted to go, he was there! Would I stay again, YES I would due to the fact it caters for families, great price w wifi and brek incl! Its only a matters of 2 mins walk to Bukit Bintang, so Yes I will Definately stay agin to the point I'm already looking at staying again next year!

Room Tip: Ask for a room, overlooking the Towers and a high floor!
  • Stayed: October 2013, travelled with family
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Thank scozzaGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 22 November 2013

Dear ScozzaGoldCoast,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We are glad to learn that your stay at the hotel was good and that you also enjoyed the surrounding attractions added with your boys' having a good time in our brand new renovated pool must have been a feast to your eyes. It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Dorsett Regency Kuala Lumpur again in the near future.

Regards,
Kavitha Parthiban
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

I had a pleasant stay at Dorsett Regency. Having read some very negative reviews in tripadvisor I was a bit apprehensive but the hotel delivered a reasonably good standard of service commensurate with its 4 star category. Dorsett Regency is an old hotel and rooms show signs of age but they were clean, comfortable. The staff were attentive & friendly in their attitude. I arrived very early in the morning, about 8 hours before check-in time. The reception staff made sincere efforts to accommodate me and for a flat fee (for early check-in) provided me with a room. The room was of a decent size with two twin beds, each large enough to accommodate 2 persons. I would highly recommend this for couples travelling with 2 children for a comfortable stay. The bed was comfortable with crisp linens & fluffy pillows.
The bathroom was clean, well maintained. The towels and toiletries provided were not very good but of acceptable standard.
I had buffet breakfast at Checker's Cafe. The spread was not very large in terms of choice but nevertheless the quality of food was good. The staffs at the egg station provided service with a smile. Tables were promptly cleaned.
The in-room wi-fi Internet provided reasonably good speed.
Last but not the least, the location. Dorsett Regency shares its location with upmarket properties like JW Marriott, Ritz Carlton & The Westin. It's a stone's throw away from all the shopping, dining & tourist activities of Bukit Bintang. The Pavilion Mall with its lovely food court & cineplex, Lot 10, BB plaza all are within 5/6 minutes walking distance from the hotel. Times Square Mall is just one station away on the monorail. So if one wants to be close to all the above mentioned places but is not ready to splurge in a 5 star property, Dorsett Regency is a reasonable place to stay. On my last trip I stayed in one of its 5-star neighbour hotels (naturally at a much higher rate) and I would say Dorsett Regency is good value for money for budget conscious travellers.

Room Tip: Choose non-smoking floors
  • Stayed: November 2013, travelled solo
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Thank skysurfer71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 14 November 2013

Dear Skysurfer71,

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We would like to thank you for the positive remarks on the hotel and also for pointing out the areas that we need to improve. We are glad to share that we do have renovation plans for the hotel which will take place soon. It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you back to Dorsett Regency Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

This is our second time in KL, we stayed at this place for 3 nights. The great thing about this hotel is the location! Close to Bukit Bintang, Shopping Malls, Monorail and heaps of shops, eateries and restaurants!! The pool is nice and new, breakfast buffet is ok. The staff is very friendly and helpful. Our room was a bit disappointing, because firstly it is quite dated (and a bit small for 2 adults and 2 kids) and secondly it wasn't really clean. We had brown/red stains on the ceiling and walls and had to call housekeeping to fix this, which they did. The carpet wasn't clean. But it is certainly value for money, got a good deal incl. buffet breakfast, when I booked directly with them. Our room had views of the Twin Towers, wonderful to see at night.

Room Tip: Our room number 2110 had views of the PETRONAS Towers and was away from the lift.
  • Stayed: November 2013, travelled with family
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Thank Sabine_Doro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 13 November 2013

Dear Sabine_Doro,

Greetings from Dorsett Regency Kuala Lumpur.

We would like to thank you for the positive remarks on the hotel and also for pointing out the areas that needs our attention. It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Thank you for your comments and we look forward to welcoming you back to Dorsett Regency Kuala Lumpur.


Regards,
Kavitha Parthiban
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

Stayed here for 6 nights and would definitely stay here again. The location is excellent - in Bukit Bintang, close to the Petronas Towers, the KL Tower, the monorail and heaps and heaps of shops. The room was spacious with a separate entry/lounge area and spacious bedroom. The staff were all excellent and very friendly and helpful. There is a really really nice pool and a gym. Lots and lots of eateries everywhere!

  • Stayed: November 2013, travelled as a couple
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1  Thank Robyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 12 November 2013

Dear Robyn K,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

It was our pleasure to have you as our guest and we are most delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences with our brand new renovated pool plus the friendly service provided by the hotel staff.

Once again thank you and we look forward to welcoming you again in your next trip to Kuala Lumpur!


Regards,
Kavitha Parthiban
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

We booked 3 deluxe premier rooms in this hotel for 3 families and were given a reasonably big rooms in 21st and 23rd floor with a twin-tower view.

We did not have any trouble with their service or location except one of the rooms had air-con water leakage into the room and my friend’s family had a tough time entering the room but the hotel was good enough to change them to another room in 22nd floor. The view from the hotel room was excellent, their swimming pool had a perfect privacy and we totally enjoyed our stay here with Dorsett. Location was good and easy access for shopping and to local foods.

Only part we felt bit bad was that we did not have a warm welcome by the front office where none of the staffs smiled and the front office staff who attended us did not have the patience to listen to us first, rest all was perfectly good.

Overall good place to stay with family and friends, “we have added Dorsett to our list of hotels to stay”.

Room Tip: Ask for rooms in 20th floor and above. Great view to city and twin-tower
  • Stayed: November 2013, travelled with family
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1  Thank Vinsebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 12 November 2013

Dear Vinsebby,

Thank you for your feedback. We are happy that you had a good stay in general.
We have duly noted your feedback and will strive to improve and upkeep our level of service and products constantly.

Once again, we thank you for choosing Dorsett Regency Kuala Lumpur and look forward to welcoming you again in your next visit.


Regards,
Kavitha Parthiban
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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