Stayed at the Federal Hotel 2 years ago and liked so much especially the location, the staff and corner rooms with balcony ,that when I was coming to KL last week with 3 other couples I said we have to stay there again.
What a bad start, the check in staff let the hotel down badly with over 20 mins waiting to be checked in, then when it was my turn the man at reception just walk away stood there for another 5 mins and did not come back, my friends and I had just waited an hour in customs at the airport so we did not need this ,so when I got annoyed about the delay I was told to wait and this upset me as I had recommended this hotel to my friends and I was not happy.
We finally had our room key after a 35 mins wait ,I still like the balcony rooms and the staff in the restaurant were great but during the school holidays the reception staff seem to struggle in looking after all of the visitors who are trying to check in.
The key to getting people to return to a hotel is looking after them at the "front door" first impressions are the most important part from our point of view.
- Official Description (provided by the hotel):
- Located right smack on Bukit Bintang, surrounded by shopping malls and restaurants (Chinese, Western, Japanese, Korean, Indian and Middle Eastern). The famous Alor Street (Jalan Alor Hawker Street - local foods) is opposite the hotel; and two monorail station are mere 5 minutes walk. The largest IT lifestyle in malaysia, LOW YAT PLAZA is besie hotel's rear entrance. For those who enjoy nightlife; there are pubs, clubs beside the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Federal Hotel Kuala Lumpur
- Federal Kuala Lumpur