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Hotel Royal Kuala Lumpur
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Reviews (806)
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All reviewsbukit bintangsungei wangrenovated roomlot shopping mallmonorail stationhotel room ishighly recommend this hotelwalking distancehotel locatedexcellent locationmini fridgelow yat plazaberjaya times squarestrategic locationhigher floorkl towerpublic transport
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Reviewed 18 July 2014

Recently we made a trip to KL and stayed at this hotel for one night.. Main reason we chose to stay at this hotel, coz of the location (Bukit Bintang area)..

We couldn’t sleep well at night as we could hear clearly whenever next door unit turn-on the shower or flushed the toilet.. it was quite annoying when U tried to get good sleep.. Not only that, throughout the night, I felt itchy, not sure if there’s bed bugs or some kinds of mites..

Food served for iftar, was average and the price on high side.. but we understood pretty well, there’s live performance by local celebrity..

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Anne_Smd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 22 July 2014

Dear Ms Annie Sm

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

The issues highlighted have been addressed with the department head concerned. We would like to assure you that these misgivings were not the norms and were certainly unintentional. Remedial measures have been taken in order to avoid future recurrence of similar incident. Nevertheless, we appreciate your comments on our shortcomings as this will be another learning experience for our staffs to better themselves.

Once again I extend my sincerest apologies for the inconvenience caused and look forward to welcoming you back to Hotel Royal Kuala Lumpur soon.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

For shoppers this 5star hotel is ideal. Its located near major shopping centres: Lot 10, Sungai Wang, Pavilion, Berjaya Times Square, Low Yat Plaza; all within walking distance. Food is abundant. In fact I enjoyed patronising Lot 10 Hutong Food Court but found the prices a little bit too steep!
The hotel room is comfy and large; love the shower; coffee making facilities are available. Comfortable and clean bed.
Checking in and out was a breeze. Friendly staff.
For those who would like to tour Kuala Lumpur, the Hop On Hop Off bus stop is nearby. Its free and the ride takes 2 1/2hours.

Room Tip: Request for a good view room. Mine faced another block of hotel rooms.
  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank stage2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 22 July 2014

Dear Mr/Ms Stage2010

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Conveniently located in the golden triangle, I had a very nice experience staying in this hotel two times I visited Malaysia.
The price is reasonable also the facilities are okay for a mid range hotel. Rooms are very clean and the bathroom also nice. Breakfast choices are limited but the food is okay.
The best thing is the monorail is only about two minutes walking distance which is great for a backpacker like my self :)
Also lot of shopping malls are in walking distance.
There is one negative point. The reception counter staff are incompetent in customer service skills.

Room Tip: Don't buy food from the hotel which is very expensive. Just walk out and there are tons of really nice food joints near by. Also don't forget to have a walk "Jalan Alor" at night. It's truly an amazing experience.
  • Stayed: April 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank ShamiraPremachandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 22 July 2014

Dear Mr/Ms Shamira Premachandra


Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

The issues highlighted have been addressed with the department head concerned. We would like to assure you that these misgivings were not the norms and were certainly unintentional. Remedial measures have been taken in order to avoid future recurrence of similar incident. Nevertheless, we appreciate your comments on our shortcomings as this will be another learning experience for our staffs to better themselves.

Once again we extend our sincerest apologies for the inconvenience caused and look forward to welcoming you back to Hotel Royal Kuala Lumpur soon.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

1st time visiting KL with the family and chose this hotel for the value and location to shopping malls. Stayed 3 nights in July (1-4). The hotel is across the street from the Sungei Wang Plaza & Lot 10, and 2 blocks away from Low Yat (electronics plaza) and Berjaya Times Square Mall so no need for taxi. Plenty of places to eat to include western fast food places for those who don't want to sample the local cuisine. The rooms in the hotel were just renovated with a modern decor and recommend you ask for a room with a view of the Petronas and Menara Telkom Tower because at night they light up and it's a sight to see. The hotel is clean, it has good internet and staff friendly and helpful. FYI to get to KL City Center from the airport can take you up to 40 minutes by taxi so be prepared for a lengthy ride. The buffet breakfast could use improvement in the quality and selection of food but the egg omlettes were good. If you want a good hotel that won't empty your wallet and is close to shopping malls then I would recommend this hotel.

Stayed: July 2014, travelled with family
2  Thank Lionel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 22 July 2014

Dear Ms Pat Cheah

Warmest Greetings from Hotel Royal Kuala Lumpur !

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

Nice hotel to stay in, we booked two rooms, one of them had very nice view over the towers and the shoping center. The other was nice, but no view out at all. However! Many shoping mall was near this hotel.

Stayed: July 2014, travelled with family
Thank JohnnyYakoub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 22 July 2014

Dear Mr Johnny Yakoub

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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