I heard a lot about this hotel before arriving in KL. I booked a TRPL room through my agent; but when I arrive I came to know that there are no TRPL room in the entire hotel! Its a DBL with a cot. The cot was really small for me and they don't care. While entering the hotel I saw people sitting in the lobby in the middle of the night and "SMOKING"... that's totally unacceptable! The front office guy was almost asleep; don't speak good English. Without asking any pre-auth deposit he simply bar any phone call from our room... that's very strange. I also work in a hotel; never saw anything like that before.
As its the busiest hotel in KL/SE Asia its hard to get personal attention and even timely room service. Most of the housekeeping staffs don't speak good English. You need to call them several time for any service. Its frustrating.
Lastly the hotel is very far from the airport. Indian restaurant O'las was ok. They want Direct booking from guests but they don't have any efficient reservation system online. I'm a typical online travel shopper but I would never book online from there system. Its weird. Try to avoid Grand Seasons and stay some where else.More
- Free Wifi
- Free Parking