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“Convenient and wonderful view”

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Berjaya Times Square Hotel, Kuala Lumpur
Ranked #62 of 342 Hotels in Kuala Lumpur
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Convenient and wonderful view”
Reviewed 4 May 2014

I stayed over there from 20/4-21/4 and then went to Maldives with my two teenage girls. I appreciated very much their quick response to my request. Like my luggage lock being out of order, and we couldn't use iphone to approach their free WiFi.

But just one thing, my kids said the hotel corridor was quite old, or may be I booked quite a large room, they were a bit scary about the atmosphere there.

To me, wonderful view and convenient to shop nearby are most important.

Room Tip: Next time, I won't booked such a big room with kitchen, 2 bedrooms just like an apartment for ou...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 8 May 2014
Dear Denise M,

Thank you for taking the time to write a review regarding your recent stay at our hotel. We sincerely appreciate your positive comments about our team members’ services, and their helpfulness and quick response. We believe in welcoming our guests as if we were at home, and I am happy to hear that your experience was of a positive one. This feedback will certainly inspire the team to be outstanding in their service delivery. With regards to the room size, perhaps next visit you may like to try our superior room or premier superior room which has a cosier feeling. I am glad to hear that you have also enjoyed the views and location and we look forward to welcoming you and your family back with us again in the not too distant future!
Thank you.

Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (553)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Singapore, Singapore
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 May 2014

Overall experience is good. The room is spacious (with dining area, kitchenette, living room). For the price we are paying, it is very worthy! Nothing much can buy from Berjaya Time Square, however, we travelled via monorail to other places for shopping and dining.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tansteffi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 8 May 2014
Dear tansteffi,

We thank you for your recent stay with us and for taking the time to write a short but sweet review of our hotel.
I was pleased to read that you had enjoyed your stay with us. Your comments about our spacious room plus value for money and ease of transportation will certainly be beneficial to other readers. We look forward to welcoming you back with us again in the not too distant future.
Thank you.

Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
103 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 1 May 2014

We arrived at the airport late in the evening and got a taxi from the ground level very easily and quickly. We read that the taxi is about 80RM but it must have been an old review as it cost 140RM and it took about 40 mins, no traffic. We checked in with no fuss and friendly staff and porter.
Our room was on the 14th floor and was a studio room,unfortunately we could only just see the Petronias Tower and the view was average, mainly a building construction site and city. I wish I had asked for a Petronias View! Room was fantastic,cannot fault it at all,great value for money.
Breakfast was good and nice views over the city. Location was fantastic adjoining the Shopping Mall.
After exploring the city we would have liked to find a bar to have a few drinks but being a Muslim Country it is really hard to find a bar even within the hotel even though it is enormous. We did find one bar amongst the conference rooms but it wasn't opened yet in the late afternoon.
Overall we enjoyed our stay and would recommend it to anyone as the location is terrific.

Room Tip: Ask for a View of Petronas Towers
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank binbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 8 May 2014
Dear binbali,
We were extremely delighted to read your review of the hotel and pleased to hear that you have enjoyed your stay, in addition to the excellent location, our surrounding areas, the value for money plus the great breakfast that you had enjoyed. Your comments will certainly be beneficial to other readers! We believe in welcoming our guests as if we were at home, and I am happy to hear that your experience was of a positive one. I have noted on your feedback with regards to the difficulty of finding a bar within the hotel and was surprised to hear that. We do have 2 restaurants and a lounge at the hotel whereby it’s open till late night and our guests may enjoy a leisurely drink or two whilst enjoying the panoramic views, after a busy day in the city! Nevertheless, we look forward to welcoming you back to the hotel again if your travel plan brings you back to Kuala Lumpur and to Invite you to further explore on what we at Berjaya Times Square Hotel have to offer.
Once again thank you.
Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 May 2014

We stayed at this hotel for 8 nights. You have to look very hard to find any negatives. We booked a studio room and they upgraded us to a superior at no charge. This room was huge, with large bedroom, lounge/dining area, kitchenette, large bathroom and powder room. The breakfast is more than sufficient whether you are a vegetarian or love your meat for breakfast. The staff are very friendly and helpful and the security officers are everywhere, which makes you feel very safe. Some people comment on the age of the building, take it from me, do not let this turn you off booking this hotel. The décor is very grand and classical in design. The pool is unbelievable, very large. Go up to the top deck in the pool area and take photos of the PETRONAS towers at night time. You will love this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 8 May 2014
Dear Bill255068,
I was extremely delighted to read your review of the hotel and immensely pleased to hear that you have enjoyed your stay here. Plus your kind recommendations to other trip advisor readers is sincerely appreciated.
We believe in welcoming our guests with warmth and care, and I am happy to hear that the team has been instinctive to your needs and that your experience was of a positive one. We sincerely appreciate your positive comments about our team members’ helpful and attentive services to ensure you and your partner felt safe and well looked after. This feedback will certainly inspire the team to be outstanding in their service delivery!
We look forward to welcoming you back to our grand and classical hotel, in the not too distant future! Please drop me a personal email on your next travel plans.

Thank you.
Sincerely,
Mondi Mecja
mondi.mecja@berjayahotel.com
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2014

Stayed at Berjaya Times Square (BTS) as a family of four for five nights, in a two bedroom suite on the 39th floor with a glorious view towards the Petronas Towers and KL Tower – a view to die for !

The rooms are outstanding for size providing two separate bedrooms, 2 bathrooms, separate living area and small kitchenette. But sadly, these rooms are clearly in need of significant refurbishment, with threadbare carpets, creaky spoiled and stained furniture and some of the hardest beds I have ever slept on in any hotel. The room was lacklustre and sparsely furnished.

The hotel is self-rated as a 5 star hotel (according to Wotif.com), and is probably stretching this definition a little too far. Whilst the rooms were refreshed daily, where most hotels supply wash cloths, hand towels and bath towels, BTS limits their supply to bath towels only.

The pool area is uninspiring, and not heated which detracts from the experience.

The staff are very accommodating and helpful, but cannot make up for the tired space they work in.

The breakfast buffet as great with a wide range of food from a variety of cultures, however having stayed over what was clearly a very busy weekend, the venue was rather noisy which again detracts from the experience of the great views from the 14th floor.

The hotel is well located with easy access to the Monorail network which provides ready access to all areas of the KLCC. Numerous shopping complexes are just a short stroll away, and Jalan Alor Food Street is a must to eat at. All this is just beyond the Berjaya Times Square Shopping Mall, which has more than enough on its own to keep you amused with ample restaurants, stores and it’s own theme park and amusements.

This is a great location to base yourself from for a short or long stay in KL, and whilst it is tired it’s definitely worth the stay

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 8 May 2014
Dear Dean B,
Thank you for taking the time to review our hotel and for the invaluable feedback with regards to your stay with us. We truly appreciate feedback from all our valued guests as it provides us the opportunity to gauge our overall service delivery, standards and products. We appreciate your positive comments on our location plus the commanding views as well as on our spread at breakfast. At the same time, thank you for sharing some of your concerns on areas where we did not meet your expectations. Your feedback will be reviewed with the team for an opportunity to improve and further enhance/upgrade our products. I do hope to have an opportunity to welcome you back to the Berjaya Times Square Hotel in the not too distant future and please drop me an email when you next plan to visit.
Thank you.

Sincerely,
Mondi Mecja
mondi.mecja@berjayahotel.com
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

Stayed for a week at this hotel during our visit to KL and I was very pleased with the hotel. The location is excellent as it is connected to the Berjaya Time Square shopping complex and the Imbi monorail station. The hotel is very centrally located and is 5-7 mins walk from Bukit Bintang where you will find Lot 10, Pavillion and other shopping and awesome eating places. The room we were given was spacious, clean and very comfortable. I travelled with my family of 4 and the hotel was very accomodating in providing extra beds for my children. The hotel fitness center is well maintained and well equipped. There is a huge swimming pool on Level 15, however, due to the rainy KL weather, we did not get much use from it. Overall, I would recommend this hotel to anyone and I will be looking to book here again on my next visit to KL. KL rocks!

Room Tip: Avoid travelling to KL during the rainy season.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 3 May 2014
DearJeff1688,

I was delighted to read your fantastic review of the hotel and pleased to hear that you have enjoyed your stay with us, in addition to the excellent location and surrounding areas and not forgetting our spacious, clean and comfortable room. We truly appreciate your positive comments and recommendations to other readers around the globe! We believe in welcoming our guests as if you were at home, and I am happy to hear that your experience was of a positive one, as you have detailed so wonderfully. We look forward to welcoming you back to Kuala Lumpur and to the Berjaya Times Square Hotel once again in the not too distant future!
Thank you.

Sincerely,
Mondi Mecja
mondi.mecja@berjayahotel.com
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 April 2014 via mobile

Excellent stay near by monorail.attached to shopping mall.1st time check in here n it was
so great staying.wish to back again..

Emyra had provided with excellent service. She was very friendly and helped us throughout our stay

Stayed April 2014, travelled as a couple
Helpful?
1 Thank kitty532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review, 3 May 2014
Dear kitty532,

Thank you for taking the time to write a brief but wonderful review with regards to your recent stay at our hotel. Indeed it was very motivating to read that you would return to stay with us. We sincerely appreciate your positive comments about our friendly staff and good location. This feedback will certainly inspire the team to be outstanding in their service delivery! We look forward to welcoming you back to the hotel once again in the not too distant future.

Thank you.

Sincerely,

Mondi Mecja
mondi.mecja@berjayahotel.com
General Manager
Berjaya Times Square Hotel Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Berjaya Times Square Hotel, Kuala Lumpur

Property: Berjaya Times Square Hotel, Kuala Lumpur
Address: 1 Jalan Imbi, Kuala Lumpur 55100, Malaysia (Formerly Berjaya Times Square Hotel)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Kuala Lumpur
#51 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Berjaya Times Square Hotel, Kuala Lumpur 4.5*
Number of rooms: 650
Official Description (provided by the hotel):
A tower of zest and charm, Berjaya Times Square Hotel, KL is centrally located in the heart of the business and shopping district of Kuala Lumpur. Housed within the Berjaya Times Square’s shopping mall, accessibility is the key trait with monorails directly connecting all strategic locations in town right to its doorstep. Well-appointed where every detail is vigilantly crafted to a fine balance, it is no wonder this hotel is touted the preferred destination for business and leisure. ... more   less 
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Also Known As:
Berjaya Times Square Hotel, Kuala Lumpur - Malaysia Hotel Kuala Lumpur
Berjaya Times Square Kuala Lumpur

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