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“Well located hotel with spacious rooms”

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Pacific Regency Hotel Suites
Ranked #72 of 345 Hotels in Kuala Lumpur
Hong Kong, China
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Well located hotel with spacious rooms”
Reviewed 23 April 2014

We arrived and were dropped off at the office tower entrance which was a bit confusing so you may need to inform your taxi driver you wish to get off at the main entrance. Our room was spacious and clean although there was a slight smell in the room. We were lucky to have a view of the Petronas Towers which is also within a short walking distance. Staff were on the whole quite friendly. However when we requested for assistance to book an outside taxi service to the airport the concierge refused as they have their own transfers which cost almost triple the cost of a normal airport taxi! Front desk did in the end assist with making a call to arrange our transfer but it was only upon check out that I realised they had charged for the phone call! This was not mentioned
beforehand. Overall a reasonable, clean and
comfortable place to stay but the airport transfer service is way overpriced.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MYM1279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 25 April 2014
Dear MYM1279,
We would like to thank you for taking the time to review us on TripAdvisor. It will be very helpful if you send us name, date of stay and email in order to us to investigate your feedback and do our best to make sure that you will trust to Pacific Regency Hotel Suites again as for your next visit.
Thank you for your time and we look forward to welcome you back in the not too distant future.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
gm@pacific-regency.com
marcom@pacific-regency.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
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English first
Level 5 Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 April 2014 via mobile

5 nights in Pacific and that was just one too much. Our last night was spoiled by a noicy family from Sri Lanka. Kids screaming and loud talking.... What a pitty. Besides this we have been happy with our stay. Big and clean rooms, good beds and kind staff. Management really should think about where they install families!

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Jettedpx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 25 April 2014
Dear Jettedpx,

Thank you for your feedback and sharing with us here on Tripadvisor.
We regret to hear about your experience at Pacific Regency Hotel Suites recently. We appreciate your comments which are very important for further improvement. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2014

Visited KL for 4 days. Here are the good and the bad points on the hotel:
Good:
Excellent location, you are 10 minutes from bukit bintang, CBD, Petronas, Monorail. Bang opposite KL Towers. Taxis are conveniently available and charge 10-15 MYR to all close by destinations. We were upgraded to a suite on request. Rooms are old but very comfortable as are the bathrooms. House keeping, checkin and restaurant staff are all pleasant.
Pool is excellent though the pool side bar is under renovation. Evening view of petronas from poolside is amazing. Very kids friendly too.
Bad:
If you book direct with the hotel there is a 16% additional tax on the booking rate. I booked at 248MYR from India but with the exchange rates, taxes etc I ended up paying 290MYR. So you should be aware while booking.
Breakfast is good but do not expect an at par breakfast with many other 5 star hotels. It is a simple layout without much fanfare you could expect from a similar rated hotel.

Overall a wonderful experience with no complaints about our stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gauravsagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 22 April 2014
Dear gauravsagar,
We are pleased to hear you enjoyed your stay with Pacific Regency Hotel Suites!
We look forward to welcoming you again.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 April 2014

Three words describe my three night stay at the Pacific Regency Hotel Suits

Rude, Disorganised and Dated!

- The staff are rude and disorganised
- The rooms have not been maintained and are dated
- Breakfast at the hotel is terrible
- the hotel is more like three star NOT five star like they claim

Room Tip: Don't stay there unless you have too
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DunnJasonE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 22 April 2014
Dear DunnJasonE,
Thank you for taking the time to review us on TripAdvisor.
We would like to take this opportunity to apologise for not meeting your expectations.It will be very helpful if you could send us your name, date of stay and email in order to us to investigate and do our best to make sure that you will trust Pacific Regency Hotel Suites again for your next visit. Thank you once again for your feedback.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
gm@pacific-regency.com
marcom@pacific-regency.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Jaipur, India
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 April 2014 via mobile

Really at the bottom of KL tower which is an iconic destination in KL. Walking distance to petronas tower and the main shopping areas bukit bin tang, pavillion mall, and the happening night life area of changkat bukit bintang.

Stayed April 2014, travelled as a couple
Helpful?
Thank sudeeppbmenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 21 April 2014
Dear sudeeppbmenon,
We are pleased to hear you enjoyed your stay with Pacific Regency Hotel Suites. We look forward to welcoming you again. Thank you.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 5 Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 April 2014

We stayed here for the second part of our honeymoon. Arriving in from Langkawi, the check-in queue was long due to large groups but service was ok. The suite was large but seemed run-down. Sofas were stained, floors felt old and dirty. The bedroom and bathroom were nice but again could do with renovating. The kitchen was a decent size, but no cooking equipment is provided - fortunately, we were not planning to be doing any cooking! The view from the room was great - perfect view of the towers, with a dining table and chairs to sit and enjoy the view through the floor to ceiling windows. The location is ok, a 10-15 minute walk to the towers and underground. The rooftop pool is nice, with good views from the window/lounging bays. Would recommend going up during the day for a swim and a cocktail. We went one evening and the staff were rude, they told us we couldn't sit at the bay windows unless we spent a certain amount even though the bar was not at all busy! They then changed their mind, but we were left feeling unwelcome. The taxi/valet does not help you to get taxis! They will however try to rip you off by offering a "private taxi" - e.g. one of their friends in a car, at a fixed rate set at about 5 times the standard taxi meter cost. Overall, it was a decent base for exploring KL, but with so much choice for hotels in KL we would chose somewhere else next time!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ting W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 18 April 2014
Dear Ting W,
We would like to thank you for spending your time to inform us that our service did not meet your expectations. It will be very helpful if you send us name, date of stay and email in order to us to investigate and do our best to make sure that you will trust to Pacific Regency Hotel Suites again as for your next visit.
Thank you for your time and we look forward to welcome you back in the not too distant future.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2014

Me and my husband loved how spacious the suite and bathroom were. Having a kitchenette allowed us to cook if required. Location was great as well, right next to Menara/KL Tower and a KL hop on hop off bus stop. The monorail station was approximately a 10 minute walk. The staff was friendly and very helpful.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this review, 16 April 2014
Dear Sarah N,
Thank you for your recent visit to the Pacific Regency Hotel Suites. We are glad to hear that you had great experience at Pacific Regency Hotel Suites and enjoyed your stay. We look forward to welcoming you again.
Thank you once again for your feedback.
Hospitality yours,
The Management of Pacific Regency Hotel Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pacific Regency Hotel Suites

Property: Pacific Regency Hotel Suites
Address: KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Pacific Regency Hotel Suites 4.5*
Number of rooms: 283
Official Description (provided by the hotel):
The hotel offers 283 suites, stylishly decorated with its trendy yet comforting feel, complete with modern amenities. Special touches in every suite include the roomy ensuite bathroom with separate shower, 40-inch LCD screen television with selected satellite channels, complimentary wireless internet access and stunning views of the Kuala Lumpur skyline. These suites are also great for longer stays in the cities as they come equipped with a kitchenette, complete with crockery and cutlery as well as a lounge area, but are also perfect for short homely stays. When night falls and it’s time to wine and dine, you don’t even have to set foot out of the building. The Pacific Regency Hotel Suites houses one of the most hip, trendy nightspots in the entire city; Luna Bar. Located on the rooftop of the 34th floor, expect an unparalleled 360˚ view of bustling Kuala Lumpur, topped off with great music, a stylish crowd, the rooftop pool and a chill, relaxed ambience. Choose to dine al-fresco, huddle up in dark comfy spots or be seated at any one of the several bars; whatever your choice, look forward to a night you’ll remember. If you’re in the mood for something spicy and tangy, stop off at the 23rd floor and dine at the Soi 23. Expect Northern Thai cuisine, bursting with exotic flavours that will tantalise your taste buds, available for lunch and dinner. If Thai food isn’t your thing, opt for their ala carte menu which offers local and Western delights, all served while you gaze out onto the KL skyline. ... more   less 
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Also Known As:
Pacific Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Hotel Kuala Lumpur

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