We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Pacific Regency Hotel Suites
Nearby Hotels
US$151
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$129
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$114
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$104
LeMeridien.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$240
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$194
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
ParkRoyal Kuala Lumpur(Kuala Lumpur)
US$101
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$78
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Impiana KLCC Hotel(Kuala Lumpur)
US$91
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
US$88
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$78
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$104
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Shangri-La Hotel Kuala Lumpur(Kuala Lumpur)
US$164
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$136
Shangri-La.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Aloft Kuala Lumpur Sentral(Kuala Lumpur)
US$71
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$65
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Capitol Hotel(Kuala Lumpur)(Great Value!)
US$46
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$42
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
Reviews (2,139)
Filter reviews
2,139 results
Traveller rating
644
736
379
174
206
Traveller type
Time of year
LanguageAll languages
More languages
644
736
379
174
206
Show reviews that mention
All reviewsluna barkl towerrooftop poolsuperior suiterooms are hugetop floorfree upgradetaxi driverbukit bintangtwin towersfront officegolden trianglepublic transportmonorail stationcristallokitchenetteconcierge
FilterAll languages
Updating list...
935 - 940 of 2,139 reviews
Reviewed 24 June 2014 via mobile

One of the worst hotels. Bad service and rude attitude from the receptionists. the rug in the humid. The bed light is not working. I called the duty managers 3 times asking to change to a new room. No answer from them. Extremely bad experience.

Stayed: June 2014, travelled with friends
3  Thank hugot662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 25 June 2014

Dear hugot662,
Thank you for taking the time to review us on TripAdvisor. We would like to take this opportunity to apologise for not meeting your expectations. We would appreciate it if you could send us your name, date of stay and email to clarify the situation. Thank you once again for your feedback.
Hospitably yours,
The Management of Pacific Regency Hotel Suites
gm@pacific-regency.com
marcom@pacific-regency.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Let me get the not-so-good things out of the way first: The room seemed to have a few things wrong with it: there was no deadlatch on the door, and the unit on the door on the room side which opened the door with the magnetic key was detached from door, with the back off the where the batteries were, dangling by a couple of wires, banging whenever the door was opened. Didn't seem at all secure, so I rigged up my own "security alarm" in case the room was broken into at night. The reception staff treated you like just a number. The view from the room was not great: looking into straight into a building being constructed next door.
Now I've got that out of the way, onto the better things: Being a suite, with a mini-kitchen area, I can imagine that being helpful for longer stays, particularly seeing the rates were very reasonable. The room was clean and quiet. The location was quite central, just across the road from the KL Tower, and with restaurants galore within a short walking distance. The breakfast buffet was small, but there was enough there to suit a variety of tastes. The breakfast room had superb views across the city.
So, if counting the $$$ is a factor in deciding a place, then this is good value. Nothing exotic, but has all of the basics (and reasonable quality for the price). I would probably consider this a 3-4-star place.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 25 June 2014

Dear Andrea B,
Thank you for your review and we will do our best to make sure that you will trust Pacific Regency Hotel Suites again for your next visit. We look forward to welcoming you back soon.
Stay well.
Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

The Pacific Regency hotel definitely offers very good value accomodation. The room was large, richly decorated and very comfortable, and the views over the city add a lot to the place. The rooftop pool is also very nice - though, to my disappointment, they close it during heavy rains, I believe to avoid lightning hazard.
The location is quite good, though you do need to walk / drive / take a taxi for a bit to get into some of the interesting parts of town.
The only drawback I saw was the staff, which, although perfectly fine, was a bit below what i'd expect at a five star. That said, it's hard to find fault for the price !

Room Tip: The common parts of the lower floors I saw are nicer, though I did not see the rooms of the higher ones. Some rooms have nice views over the petronas towers.
  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ThierryDelahaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 20 June 2014

Dear ThierryDelahaye
Thank you for the pleasant comments of our hotel. We appreciate had a good stay with us and we hope that Pacific Regency Hotel Suites will be your preferred choice of accommodation in the future.
We look forward to welcoming you back soon.
Stay well.
Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Stayed at the hotel last weekend and It was beyond expectations. The breakfast was far the best and it had a wide selection of food. The staff was very informative when we needed directions. The hotel is very convenient to get around... Excellent rooftop bar located on 34th floor, perfect place to chill your mind, pool was awesome with great city views; friendly and smiling staff.. Beautiful, spacious rooms with very nice bathroom...Will definitely come back!

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PanizAmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 20 June 2014

Dear PanizAmani,
We are pleased to hear you enjoyed your stay with Pacific Regency Hotel Suites. We look forward welcoming you back soon. Thank you.
Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Travelling as a family, we opted for the Pacific Regency for the space (3 adults) and location. The serviced apartment scores top marks for these.

We booked a 1 bed suite at SGD 140 per night for 3 pax which is great value. Would recommend this if you're a long stay or family that wants a full kitchen - even proper oven! 3 seater sofa could sleep a child below 11yrs. Big bathroom with tub & shower stall. No problems with cleanliness nor contaminated water.

Down points:
1. Requested a non smoking room, but obvious smell of smoke. There again smoking very prevalent throughout Malaysia
2. Service ok but not very friendly, eg concierge not very knowledgable about restaurants,, limited smiles.

Plus points:
1. For KL, great location to pick up taxis as opposite KL tower
2. Two entrances mean you can avoid the city's notorious traffic jams.

Be realistic. Expect a serviced apt, not a full service hotel, hence the lower price.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank AsianGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRHSKL, The Management of Pacific Regency Hotel Suites at Pacific Regency Hotel Suites, responded to this reviewResponded 20 June 2014

Dear AsianGM

Thank you for your recent visit to the Pacific Regency Hotel Suites. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
Hospitably yours,
The Management of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews