We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel is only ruined by the staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sunbow Hotel Residency
Ranked #67 of 353 Kuala Lumpur B&B and Inns
Reviewed 23 July 2014

Despite reception being empty and our actual room being about 20 metres from reception, the receptionist couldn't be bothered to let us see our room and instead we were shown one ‘like’ it. After taking copies of our passports, payment was made via credit card. After entering our PIN, the receptionist fiddled around before announcing that it had not worked and asking us to enter the PIN a 2nd time. The machine did not print any receipt. We were being asked (read forced) to make a second payment. We insisted that unless they could provide proof by way of receipt, we would have to contact our bank (which, as it was Sunday, would have to wait until Monday). About an hour after check-in we were disturbed to be shown some receipts from ‘successful’ transactions. Requests for payment (which may have already been made were constant). Similarly next morning; the manager interrupted our sleep. His call ended when it became clear he hadn't been fully informed. Soon followed by a 2nd requesting we speak with booking.com and ending with him going to call his bank. The 3rd ended with him confirming that his bank could not confirm that payment had not been taken and requesting our assistance. When we returned the next day to a small flood, I got a blank look from the receptionist along with yet another “how do you what to pay?” Upon check-out we handed over our credit card again (having checked with our bank), only to be see full colour A4 surveillance printouts of us literally plastered across the desk. Even when payment (and receipt) was successful, the staff did not let up – asking for additional details and then our passports. At which point we left!

Room Tip: One with a window
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ktharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (108)
Traveller rating
Traveller type
Time of year
Language
  • More languages

39 - 45 of 108 reviews

Reviewed 19 July 2014

I found this hotel last minute (the morning of our stay) for my partner and I as he was fairly ill from a meal we'd had in Vientiane the previous night. So we were in a hurry to get into our room and chill out. After a bit of trouble finding the place we made it up the elevator and were immediately warmly greeted by all staff at reception, which was lovely and cool after the oppressive heat outside. We were very quickly checked in and given info, and showed to our room within 5 minutes. The room was much nicer than expected and very clean, with a lovely comfortable bed (clean sheets) and plenty of pillows. Air con was perfectly cool (especially for someone sick) and free wifi worked well. The hotel was super close to all bukit bintang has to offer so I could go and explore by myself, and my partner happily watched the cable tv and relaxed. Bathroom nice and spacious too; no issues with shower at all. Can't really fault this place at all as it was also great value for a last minute booking. Will definitely book here again when we fly through KL again.

  • Stayed: October 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank ceri005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

This hotel is perfectly located in the center of Bukit Bintang: behind the hotel is the Time Square and the Monorail, in front you find the Bukit Bintang street along which restaurants, money changers, shopping centers are plenty; ten minutes walk and you are at Pavilion and Foreshorten malls!

  • Stayed: June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Navid F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Stayed one night with my friends.
Room was ok. Bathroom was run down and show head not working well. The worst part is the drainage system was bad. Got to stop showering to allow water to drain off.

The bed sheets were not clean and the Towels were dirty. While the price is good, don't think I will come back again. There are better options around.
The staff was quite friendly though.





  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ruoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

This is my second stay at Sunbow & it is excellent value. The rooms are reasonably sized, the bed is comfortable & the bathroom is a good size & pretty new. The service is good & the place is very clean. Great location - I could not fault this place.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 5035Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2014

Booked the family room. Was surprised to find that its spacious. Connecting rooms with 1 Double bed and 3 single beds. Clean and Comfortable.
Good location - about 10 minutes to Berjaya Times Square.
Would stay here again.

Room Tip: Family room is spacious.
See more room tips
  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank niniyus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014 via mobile

So far so good. Clean hotel, nice, friendly staff. But problem with the heater in the bathroom. Watch out while u open the water if u don't check 1st they will burn your skin cos its too hot. Near to go bukit bintang, pavillion mall, low yat plaza, sungai wang even the place in 10th floor but recommend to stay there

Stayed: March 2014, travelled as a couple
3  Thank SusiAnaicomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.4 mi away
Sky Hotel Bukit Bintang
Sky Hotel Bukit Bintang
#119 of 349 in Kuala Lumpur
428 reviews
0.5 mi away
My Hotel @ Bukit Bintang
My Hotel @ Bukit Bintang
#137 of 349 in Kuala Lumpur
316 reviews
0.2 mi away
Capitol Hotel
Capitol Hotel
#55 of 349 in Kuala Lumpur
1,174 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Mandarin Oriental, Kuala Lumpur
2 mi away
Hilton Kuala Lumpur
Hilton Kuala Lumpur
#14 of 349 in Kuala Lumpur
4,316 reviews
0.5 mi away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 349 in Kuala Lumpur
10,075 reviews
Show Prices
Show Prices
Show Prices

Been to Sunbow Hotel Residency? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunbow Hotel Residency

Address: 10th Floor Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Room Service Airport Transportation
Hotel Style:
Ranked #67 of 353 B&Bs / Inns in Kuala Lumpur
Price Range: £14 - £25 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sunbow Hotel Residency 2*
Number of rooms: 38
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, TripOnline SA, Agoda, Hotels.com, Evoline ltd, Ebookers, HotelsClick, HotelQuickly and 5viajes2012 S.L. so you can book your Sunbow Hotel Residency reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing