Despite reception being empty and our actual room being about 20 metres from reception, the receptionist couldn't be bothered to let us see our room and instead we were shown one ‘like’ it. After taking copies of our passports, payment was made via credit card. After entering our PIN, the receptionist fiddled around before announcing that it had not worked and asking us to enter the PIN a 2nd time. The machine did not print any receipt. We were being asked (read forced) to make a second payment. We insisted that unless they could provide proof by way of receipt, we would have to contact our bank (which, as it was Sunday, would have to wait until Monday). About an hour after check-in we were disturbed to be shown some receipts from ‘successful’ transactions. Requests for payment (which may have already been made were constant). Similarly next morning; the manager interrupted our sleep. His call ended when it became clear he hadn't been fully informed. Soon followed by a 2nd requesting we speak with booking.com and ending with him going to call his bank. The 3rd ended with him confirming that his bank could not confirm that payment had not been taken and requesting our assistance. When we returned the next day to a small flood, I got a blank look from the receptionist along with yet another “how do you what to pay?” Upon check-out we handed over our credit card again (having checked with our bank), only to be see full colour A4 surveillance printouts of us literally plastered across the desk. Even when payment (and receipt) was successful, the staff did not let up – asking for additional details and then our passports. At which point we left!
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