Kuala Lumpur boasts a number of luxurious hotels including Mandarin Oriental, Westin, Shangri-La, Ritz Carlton, and Marriott near KLCC (where the Petronas Twin Towers are located) and the Golden Triangle area (Bukit Bintang & Pavilion Shopping Mall). Grand Hyatt is the latest addition, situating right in front of the Kuala Lumpur Convention Center, and it is about 200 meters from the Mandarin Oriental (MO) and connected the KLCC Suria shopping mall by underground.
My family usually stays at the MO for convenience since it is right next to the KLCC Suria mall prior to the opening of the Grand Hyatt. Since I am a Gold Passport member and it is brand new hotel, my family decided to stay there for two nights. Besides, we have always felt that it was the time for the MO needs to refurbish its rooms. Don't get me wrong, the MO is one of the finest hotels in KL, but we just needed to check the new Grand Hyatt out.
There were ample parking spaces in basement. The lobby is situated on the 39th floor as it is now a trend for Grand Hyatt to have its front desk on upper floors (it kind of reminded me of Grand Hyatt Shanghai/Pudong), but there are bell captains and staff greet you at the ground floor once you arrive at the hotel. Once you get to the 39th floor, you would be mesmerized by view of KL through tall floor-to-ceiling windows.
To get to guest rooms, there are separate elevators (different ones from the ground to the lobby) for security control. We stayed a deluxe room, but it still had an amazing view of the city and very modern. The shower and tub are right behind bed and also offer rain shower as well. The room is equipped with a 42" LCD TV, comfortable round sofa, with detachable foot rest, and other usual amenities. My wife and I always travel with our 4-year old daughter and a king-size bed is sufficient for all of us. One thing we realized was the bed was incredibly comfortable. In fact, I thought it was much better than Westin's Heavenly Bed.
Room service menu includes both local and western cuisines and portions were adequate. Breakfast buffet was at its Thirty8 cafe, located on the 38th floor. Breakfast spread could have been better by serving French toasts, waffles and more of local dishes. Since it is a new hotel, I figured the Grand Hyatt KL would improve its service progressively.
If you are visiting KL for conventions/trade shows or even concerts (regularly held at the Convention Center), then this is the place stay. If you are traveling with children, then treat them to KLCC Aquaria, which is located at the basement of the convention center. If you need some caffeines to wake up, then there is a Starbucks at the basement as well. Getting to the KLCC Suria shopping mall takes about 15 minutes by underground tunnel.
The only complaint that I had was, as usual, of its RM 68 (about USD 22) for 24-hour WiFi connection.
- Official Description (provided by the hotel):
- Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more less
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