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“Stunning views, great staff”

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Grand Hyatt Kuala Lumpur
Ranked #2 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Stunning views, great staff”
Reviewed 13 December 2013

Had a quick staycation opportunity and jumped at the chance to stay and Grand Hyatt. Rooms are spacious, the staff on hand is exemplary and the view simply stunning. Breakfast on the 37th floor is definitely one the biggest highlights of the property and would recommend everyone to tick the breakfast option whenever available. Would definitely consider coming back.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frozk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,565 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 December 2013

Nice place, well laid out. But typical Malaysian 'Terrible Service'. Non-attentive, ignoring customers, never coming back to our table. Had to go up to them personally as they keep their heads down to avoid customers. Worse than a hawker stall.

  • Stayed November 2013, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Food & Beverage at Grand Hyatt Kuala Lumpur, responded to this review, 15 December 2013
Dear Alan,

Thank you for taking time to share with us your feedback. We regret to hear that your dining experience at THIRTY8 was not up to standards. We have shared this with the team to address and rectify. We appreciate the opportunity to correct this impression on your next visit.

Best regards,
Suresh Govindasamy
Director of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
76 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 December 2013

I stayed here for 1 of my business trip and was quite amazed with the hotel specially their rooms which were amazingly big and comfortable, the service is great will for sure stay here again next time. the only problem is to go to ground floor of hotel you need to change lifts twice first you need to go to lobby at top floor and change lift to go downstairs

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gargarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review, 15 December 2013
Dear Gargarun,

Thank you for taking time to share with us your stay experience. We are glad that you were able to enjoy your room amenities and the hotel facilities while on your business trip. The dual lift system at the hotel is new to the city, however, guests do have the option to exit the hotel via Essa Spa as well. We hope to welcome you back to the hotel soon.

Best regards,
Robert Dallimore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 December 2013

stayed here twice since they opened. the normal rooms are great. the suites are huge. the service is great. love the location and the decor. the breakfast spread is extensive. the sky lobby check in is quite unique for KL. no downside to this hotel at all. will definitely be finding excuses to come here more often. thank you!

Room Tip: they are all great. but the suite is amazing :)
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank damask_rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review, 15 December 2013
Dear damask_Rose, Thank you for taking time to share with us your feedback. We are glad that your stay with us was a memorable one. We do look forward to welcoming you back to the hotel more often.

Best regards,
Robert Dallimore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
311 reviews
190 hotel reviews
common_n_hotel_reviews_1bd8 474 helpful votes
Reviewed 7 December 2013

I stayed here just for a short stay for business but was hugely impressed with the hotel from start to finish. The price was excellent when i booked and it is a hotel i couldn't recommend highly enough.

Location - Excellent. Right in the centre of KL next to the twin towers (with great views) and also many shopping malls/areas

Staff - Right from check in to check out i was extremely impressed with their professionalism and quick thinking.

Room - Amazing. I had a room with a view of the KL tower. If you want a room with a view for a wow factor this is it. The higher the floor the better! Other than that the room was very modern with every mod con you may like. It had its own dressing room, great shower and separate bath and was massive. The bed was very comfortable.

Pool - A great pool which was very big and had some great lounges and a kids pool. There was a poolside bar as well with food options and lots of staff on hand to help.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamsimsafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review, 15 December 2013
Dear Jamsimsafc, Thank you for taking time to share with us your stay experience. We are glad that your stay with us was a memorable one. The hotel is fortunate to be very centrally located. For business travellers such as yourself, this is great so that you would be able to take advantage of this to hopefully squeeze in some leisure time. Looking forward to welcoming you back to the hotel soon.

Best regards,
Robert Dallimore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
140 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 7 December 2013

My first stay at Grand Hyatt was really good. We were upgraded and the rooms are very spacious had excellent views and the sleep quality was superb. What I really liked was the guest service and whatever I needed was sent to my room post-haste! The buffet breakfast is good but has room for improvement especially to cater to diet watchers! The only thing that I didnt like was to go thru the 39th floor lobby everytime I had to leave the hotel or enter my room

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drdvg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 December 2013

The hotel has an amazing view of the city center and is in a good location.
Service was good and rooms very clean, comfortable and well equipped..
Comfy bed and pillows - had one of the most restful sleep in a long time.
Facilities and amenities like pool, spa and 24 hour gym were impressive, but food was 50-50 depending on what you order.
For shopping - hotel is close to KLCC and has a covered and air-conditioned walkway to Pavilion.

Room Tip: Ask for room/s with view of the Petronas Twin Towers, otherwise you might end up in one that faces o...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank escapista74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Kuala Lumpur

Property: Grand Hyatt Kuala Lumpur
Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 341 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 412
Official Description (provided by the hotel):
Overlooking the iconic Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel that is strategically located in the heart of Golden Triangle shopping and entertainment district. The hotel is within walking distance to some of the city's premier destinations such as the Suria KLCC Shopping Mall, KLCC Park, Malaysian Philharmonic Orchestra, Pavilion Kuala Lumpur Shopping Centre, Bukit Bintang and many more. Features 412 guestrooms including 42 suites, three vibrant dining options, seven highly versatile meetings and events space, Essa Spa, 24-hour fitness centre and an outdoor freeform swimming pool surrounded with lush greenery. ... more   less 
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