Stayed here again and the location is great with the park opposite and twin towers view and nearby. All the malls are easy to get to including Pavillion/Bukit Bintang over the skywalk. Worth staying in but there are teething problems. The main issue is the service which really varies and should be more consistent. For instance during breakfast getting attention from the staff was difficult as they were all congregating and having chats by the till. The same can be said at check in and elsewhere - the service can be great or otherwise. The spa was not working...bad sign for a new hotel. And the cleanliness in the rooms varies...some are ok others not clean as they should be. Still a good place to stay but needs to up its game....it is only a year or so old, but it is still a Grand Hyatt charging top end prices competing with Mandarin Oriental next door. Room service was excellent!
- Official Description (provided by the hotel):
- Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more less
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