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Grand Hyatt Kuala Lumpur
Ranked #3 of 355 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 17 February 2014

The location of this hotel is unbeatable. You can get from the hotel to Suria KLCC mall through an underground tunnel, so that will have most of your shopping and meal requirements fulfilled. There are also plenty of other shopping centres around the area, as well as restaurants (such as the famous Nasi Kandar Pelita which is open 24 hours).

The lobby is on the top floor of the hotel, with an amazing view of the Petronas Towers. From there, there is a set of lifts that will take you to the hotel rooms (a different set of lifts from the ones you would take to get from ground floor to the lobby). The rooms are modern and new, with a unique layout. The bed was comfortable, the overhead rain shower was enjoyable, and service was faultless.

I really enjoyed my stay here, and would not hesitate to recommend it to anyone visiting KL, especially those who like the convenience of being right in the centre of the city with everything close by.

  • Stayed: January 2014, travelled with family
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Thank BlabsBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 19 February 2014

Dear Blabsbunny, Many thanks for the great acknowledgment. Good to hear we have ticked all the right boxes for you with our central location being a major plus as vouched by many guests. Appreciate your patronage this time and look forward to many future opportunities to be of service again. Best regards, Robert Dallimore, General Manager.

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2,157 - 2,163 of 3,034 reviews

Reviewed 15 February 2014

my holiday highlight
i had a wonderful stay at this hotel.
the hotel had gorgeous interior,cosy and inviting.
the staff provides excellent personal,they make you feel so at home.
me and my wife having dinner at Jpteres asia food and
we were greeted warmly by the receptionist Amy, he seated me in a quiet corner.
we do not know how to choose foods asia.
Nita come to take my order he Suggest food not spicy,
because i fear the spicy food!food very fantastic.
thank Nita for your service and suggestion.
after dinner my wife and I relaxed on the outside near the bar..the barman very friendly thank sofi for your local tea (teh tarik).
Second day we having dinner at 38restaurant..food not bad!
service staff good..thank lim and heri for your service.
room service is also helpful with regards to sight seeing etc,
to make your stay even more lovely.
thank hyatt!

  • Stayed: January 2014, travelled as a couple
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Thank peteraustralia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 17 February 2014

Dear peteraustralia2014, Terima kasih for your kind words and absolutely thrilled to hear that your experience with the staff was an engaging one, we will share this compliments with the team highlighting the exceptional efforts of all those mentioned. Do try our Pool, 24 hour Fitness Centre and Essa spa for additional relaxation and pampering retreat next time you are in town, we promise you will not be disappointed. Hope to see you back soon. Best regards, Robert Dallimore, General Manager.

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Reviewed 13 February 2014

This is a nice place to stay in KL, nice pool, nice gym.
Yet lacking in details which they charge you for.

Firstly, you will need to take luggage to your room by yourself.
Also, no escort to the room and no perks.

Curtains are not electric. Phew, time to get your fingers dirty!
And the building next door is close, so no nice views. Petronas view is only partial.

Also, for 300 bucks, the usualno free minibar, slow internet if you don't pay extra, etc.

The biggest drawback was a very noisy AC unit in my room.
You have to keep it on high, otherwise it's hot like in a pot.

Lots to improve on this property, would rather stay elsewhere.

  • Stayed: February 2014, travelled on business
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Thank Salvatore_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 16 February 2014

Dear Salvatore_66, In our industry, we certainly appreciate all feedback and it is through such observations can we further enhance and strengthen the hotel product and overall service delivery. The room air-conditioning issue has since been rectified and rest assured the additional comments have been well noted and would be further improved upon by our respective divisional teams. We hope to have another opportunity to be of service again. Best regards, Robert Dallimore, General Manager

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Reviewed 10 February 2014

My company booked a conference at the Grand Hyatt, and it was a fantastic choice. The hotel staff was extremely helpful and kind. The meeting rooms were spacious and well equipped. The A/V help was immediate.
The guest rooms were some of the best.
Highly recommended.

  • Stayed: January 2014, travelled on business
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Thank Scott E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 11 February 2014

Dear Scott E, Thank you for the compliments about our staff and the hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, Robert Dallimore, General Manager.

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Reviewed 10 February 2014

No words to describe the place. Excellent.
Service is top notch - as expected from a Hyatt hotel.
Location is great especially if you have meetings in and around KLCC.
The people make the difference. Malaysian hospitality at its best!
Spacious room. Soft comfy bed. Nice working area.

My only, lone complaint is that I personally do not like high floor lobbies.
This is an exception... view to die for!

Room Tip: Get the room with the Twin Towers view. It's worth it!
See more room tips
  • Stayed: January 2014, travelled on business
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Thank Joe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 11 February 2014

Dear Joe E, There is nothing quite like getting great compliments from our dear guests so I do thank you for letting us know. We spend a significant amount of time on training and coaching the team in extending caring customer service, so you can imagine your positive commendation certainly means a lot to the entire team! Thank you for having chosen us and please come back soon. Best regards, Robert Dallimore, General Manager.

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Reviewed 8 February 2014

Grand Hyatt KL is the most beautiful and thoughtfully designed city hotel rooms I have ever come across - the layout is very innovative, giving it a very spacious and homely-apartment like feel for a hotel room - not your typical business hotel room but rather a home-away-from-home hotel room. We travelled as a small family and it felt very comfortable, even with a baby cot in the room.

The location is also very convenient - next to KLCC and a pedestrian walkway all the way to Pavillion and Bukit Bintang, makes shopping and walking in KL central very easy - and means you don't have to take a taxi to get around. The lobby is on the top floor and the hotel rooms are below that - abit of getting used to at first but after that its fine.

The amenities are also fantastic - a very nice pool and a well equipped gym. Did a spa treatment and that was nice as well. The service was also first class - they go out of their way to make your stay as comfortable and seamless as possible - from check-in to the restaurants to check-out.

For KL 5 star hotels, the rate are also competitive and reasonable for a fairly new hotel. Would definitely come back and stay here.

  • Stayed: January 2014, travelled with family
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Thank Sammytay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 11 February 2014

Dear Sammytay, Thank you for staying with us and glad that you have had an overall enjoyable experience from the room design aspect to our central location plus service excellence catering to most guests need. Certainly appreciate your assurance that we will continue to be your residence of choice in KL and look forward to welcoming you back. Best regards, Robert Dallimore, General Manager.

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Reviewed 7 February 2014

We stayed at the club level. Hotel lobby is on the 38th floor right in the middle of downtown. Excellent view, staff are all very professional and helpful! We also went to dine at Mandarin Oriental next door. I can say that the staff at this hotel is way more professional and nice! They all seems to love their job.
We signed up for a few local tour via the concierge service. Ivan was particular polite and helpful and provide very constructive tips for everything. The club floor lounge's staff are all excellent. I have been to many 5 stars hotels around the world, this is one of my favorite. Our room is modern and clean, beds are comfy. We have free in room wifi.
Breakfast buffet has so many choices, we have also dine at their restaurant on the ground floor. Food was great! Hotel is also linked and with walking distance with malls, it's all connected by bridge.
Will definitely return to this hotel and want to let them know what a good job they did. We enjoyed!

  • Stayed: February 2014, travelled with friends
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2  Thank Run_ar0und
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 11 February 2014

Dear Run_ar0und, Thank you for such an excellent endorsement – my colleagues are absolutely thrilled to hear that they have left such an impression during your visit. I will certainly pass on the compliments to my team and highlight the exceptional efforts from Ivan at Concierge. All of us look forward to welcome you back! Best regards, Robert Dallimore, General Manager.

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Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 355 Hotels in Kuala Lumpur
Price Range: £119 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 411
Official Description (provided by the hotel):
Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more   less 
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