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“Good Budget Hotel, location is not the best”

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ibis Styles Kuala Lumpur Fraser Business Park
Ranked #63 of 340 Hotels in Kuala Lumpur
Brisbane, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good Budget Hotel, location is not the best”
Reviewed 10 August 2014

Stayed at this hotel in early June 2014. Pretty decent hotel and service for the price I paid.

Pros:
1. Rates are cheap if you can find deals (deals available through accor and tripadvisor websites most of the time).
2. Rooms are little small yet cleverly designed.
3. Free Buffet Breakfast.
4. Free WiFi.
5. Taxi service in front of the hotel is pretty good compared to other hotels (e.g. cost me RM90 from Ibis Fraser Park to KLIA and I booked a Terago 7 seater...)

Cons:
1. Location - bit far from all the happening places (i.e. Bukit Bintang, KLCC). Although Taxi service and public transport is available but if you want everything within walking distance - get a hotel in Bukit Bintang).
2. Not enough good restaurants nearby (within walking distance).
3. We were travelling with lots of baggage (Stop-over/transit) but couldn't find any porters to assist with the baggage... thanks to the staff at the reception who helped us.

At the end of the day, I have pretty happy with the overall experience... definitely consider this hotel if you are on budget.

Room Tip: Get higher floors for quiet rooms and avoid the 4th floor where the restaurant is located.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank bappyhayat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this review, 11 August 2014
Dear bappyhayat,

Thank you for sharing your experiences of staying at ibis Styles Kuala Lumpur Fraser Business Park. I am delighted that you have had a good stay with us. We are much obliged to know that you enjoyed our all-inclusive package which comprises of accommodation, complimentary WIFI and the breakfast buffet.

We have taken good note on all the matters you raised in your review and rest assured that the team and I will review your comments. I do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time.

We look forward to your return in the near future.

Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,074 reviews from our community

Traveller rating
    174
    540
    266
    64
    30
See reviews for
311
279
142
143
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 August 2014

+
Clean
New
Good breakfast
Good room
Near train station
Free wifi
-
Far from city center
No pool
Expensive food
Staff needs more training specially front desk
Poor area beside hotel
Poor location
Windows are not sound proof and not fit ,so sleap quality is zero
Bad managment for the time of brakfast form groups as a tour in hotel
Internet speed is average in some rooms far from wifi modem

Room Tip: Ask for the room that has view to inside of hotel to have better sleep quality as rooms facing train...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Farshad74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this review, 8 August 2014
Dear Farshad74,

All guest feedback is taken seriously and we will certainly share yours with our management team; thank you for bringing your concerns to our attention. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We will use your comments as part of our on-going service training.

The Management is constantly looking into areas of improvements in the best of our efforts. Our upgrading programme is in the pipeline; assuring you of our best attention and service at all times.

Thank you so much for your patronage and feedback. Your points are well noted and will be shared with everyone. We hope to see you soon!

Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 August 2014

Nice and modern hotel that is definitely value for money. The rooms are well furnished, clean and comfortable. The cold and hot meals at the buffet breakfast offered a good variety of dishes and the quality was good as well. The staff members at the front desk and at the restaurant were courteous, friendly and spoke good English. The hotel and surrounds are permanently watched by private security guards.
The additional services provided such as the in room massage and the shuttle services to the Twin Towers are definitely a plus.
Location wise this hotel is a short walk to the train station from where you can easily get to anywhere in Kuala Lumpur. There is also a good variety of restaurants and convenience stores around the hotel.
If you prefer to catch a taxi I suggest to take the ones parked in front of the hotel. Although they are a bit more expensive they are more reliable than normal taxis which are very difficult to find since the hotel is enclosed in an office complex with no direct access to a major road or avenue.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
Thank Jaime N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this review, 6 August 2014
Dear AussiePanda,

Thank you for taking the time to write a fantastic review of your recent stay with ibis Styles KL Fraser Business Park – a very informative one indeed!. We are happy to know that you liked so many aspects and appreciated the little details we added to your stay.

We do hope that we will have the pleasure of welcoming you back for another visit in the not too distant future. Please do not hesitate to contact us at any time if we can be of assistance.

Warm regards,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2014

We enjoyed our honeymoon trip here. We got the room on high floor, very quiet. The hotel itself was clean, well-maintained and modern. They had iphone docker in room (which we can not find in 5-star hotel somewhere). It was a little bit far from the city center but it was not a big deal. You can find very near by the metro station which was about 5' from the hotel. The staff was friendly and helpful, especially the lady did the check in for us on 17/07 around 4pm. The 2 security staff also were nice. They called taxi for us and showed us where to go. With the value rate I had to pay for staff offer, I definitely should come back here when I had chance. Thank you for making our honeymoon is unforgetable. Hope to see you soon.

Room Tip: High floor, non smk
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ha91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this review, 5 August 2014
Dear ha91,

It was delightful to read how much you enjoyed our facilities and it makes us happy to know that you were satisfied with your room and that you appreciated the service our staff provided you with.

Thank you for having chosen the ibis Styles Kuala Lumpur Fraser Business Park for your honeymoon in Malaysia. Your review is a great motivation for our entire team. We truly look forward to seeing you again in the near future!

Warm regards,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 August 2014

Ibis Styles Kuala Lumpur Fraser Business Park is just in the right location to enable one to see the wonderful sites of Kuala Lumpur sans the hassles of intracity travel. Customer service and the facilities have the consistent mark of Accor and of Ibis. Impressive! And the design of the hotel, especially the rooms, is modern and attractive. No major complaints.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank vpsison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this review, 4 August 2014
Dear vpsison,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing your experience and we look forward to welcoming you back and to serving your future lodging needs.

Warm regards,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Styles Kuala Lumpur Fraser Business Park

Property: ibis Styles Kuala Lumpur Fraser Business Park
Address: Kompleks Metro Pudu (Metro Mall) 1,Jalan Jalan Metro Pudu 2, Kuala Lumpur 55200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 340 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — ibis Styles Kuala Lumpur Fraser Business Park 3*
Number of rooms: 500
Official Description (provided by the hotel):
The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more   less 
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