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“Unforgetable experience. First time in life”

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Aloft Kuala Lumpur Sentral
Ranked #14 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unforgetable experience. First time in life”
Reviewed 9 July 2014 via mobile

I was staying in the hotel room for 2 nights on 22nd & 23rd Jun 2014. It was my 2nd time stay in the hotel. The hotel are very new, clean, great design & feel great at every corner. Especially likes the interior design of the room, restaurant, swimming pool & cafe area at lobby.

However i had an unforgetable experience during my stay which is first time in my life. On first night of my stay & in the middle of mid night, i was being wake up by the very irritating sound. With no idea what is happening, i went the lobby seek help (i cannot make any call from my room to seek help during that time where i felt so helpless in the mid night). It was great that the manager, Darren came immediately within 5 mins to check on what is happening. Initially i was not aware that it was alarm triggered until i was told by Darren & subsequently the alarm was triggered at the whole floor. Every customers on the same floor was rushing out from the room & wondering what is happening. Very shortly, Darren has settled the issue by turn off the alarm & ensure everyone of us nothing was happened & we can go back to the room.

On the next morning, when i came across the lobby and just out of queries i went to ask the receptionist on what is happeing last night. Why the alarm triggered? I was shocked & surprised that the receptionist told me the record in their computer show that i am the culprit that smoking in the room & i am the root cause of the alarm triggered. I still remember clearly she quoted & asked "You smoke in the room, right?" I was very angry & cannot believe on what i heard as i am not a smoker & i did nothing in my room except sleeping. I also feel ashame because that means other customers may also being told that i was the root cause and i was the person that affect the whole floor alarm triggered & affect others sleeping time. Is this the same information being told to other customers which i became a very irresponsible person that caused all these to happen? I requested the staff to give me an explaination on the claim they made & recorded in system. Immediately, Darren came & told me that he need to seek my permission to enter my room & do some investigation on the alarm. After he went to my room & done the checking, he acknowledged that no clue of smoking, burning and nothing wrong with me. And subsequently he suspected that maybe the alarm was in error. I understood that this is his duty to check & understand the root cause, however i was upset that the staff made such a record in system & suspecting their clients. Anyway, with Darren's prompt response & immediate action on problem solving & with his very sincere apology. I would say "Well Done" to him on his great job & the hotel should be great to have a great staff like him. However, the receptionist should be gone through further training & the management should look into this matter & write to me for an official apology on that matter. I hope that such incident will not again.

Stayed June 2014, travelled on business
Helpful?
Thank MJToro_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 10 July 2014
Hi Marcus,

Thanks for sharing your experience with us from your recent stay. Glad that overall you had a great stay and that you like the modern style of the hotel.

The hotel talent work hard to delight & deliver and its looks like we missed the mark. At aloft we take the safety of our guests seriously and will share your feedback with the talent coaches so that we can do better.

Sorry for any inconvenience caused.

Live.Life.Aloft,

Paolo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,974 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (539)
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English first
Kota Bharu, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014 via mobile

We stay at aloft kl sentral for 1 night on 5th july 2014. The hotel was greatly located at the kl sentral that connects to almot any part of kl via public transport. It was juat a few steps away to lrt counter. For the convenience, definitely 5 star. After a hassle free parking moment, we walking straight to the reception lobby. I was a little bit shock when it comes to lobby decoration, is it a 4 star hotel or 2 @ 3 instead?. Seriously I think reception counter could be more luxury feels on that. The rest of the lobby was great, seating and computers setting at the front of elevator looks great as well.

Check in was pretty fast and to make it short, we are at our room. Loft room king bed. The room was great at 11th floor with king bed, study table, a sofa and everything that a 4 star hotel needs plus the headboard decoration was pretty creative with durian info on our room! Bed as usual was great when it comes to starwood hotels. The bathroom was small but that doesn't makes me uncomfortable for all the stay. View from our room was quite limited because the adjacent building blocks the panorama and all I can see is nearby ascot hotel. Our sleep that nite was amazing.

The pool is stunning with endless pool viewing hilton and le meridian. The pool was great but a little bit small. It might get crowded during prime time with few bench available...

We dont take breakfast because of ramadhan time. So I cant write about food at all. Parking rate as always rm5, but this time they gave it for 24hrs not per entry.

After all, a loft kl sentral was good. And the vision of w hotel just lomgggg way to go...in the end, it was a great hotel if u dont really like to drive in kl.

Stayed July 2014, travelled with friends
Helpful?
Thank pakooazwary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 9 July 2014
Hi pakooaswary,

Thanks for your "Good" review of aloft kuala lumpur sentral.

Great to read that you overall you like the bright & bold style of the hotel. Aloft is different by design and we certainly understand that our jet set style is not for everyone. Aloft infuses some of the DNA of W hotels and was created by the same design team but is a distinct brand from W Hotels.

Glad to see that that experienced an easy-breezy check in.

Live.Life.Aloft,


Paolo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 July 2014

I am currently in room 2007 and will be checking out this morning. The staff holding the fort at the front are very friendly, professional and makes my stay at the Aloft Sentral a pleasant and welcome one. Breakfast is good with a large variety of food and I love the fresh orange juice even though I have to do the juicing myself.

However I am disappointed with the staff at the pool area. No one greeted me or even bothered to ask me if I wanted a drink. They were 3 staff standing at the door (entrance) to the pool and not one of them bothered to open the door for me or acknowledge me. It was a double standard however when a different nationality approached the pool, they were greeted, door was open for them - maybe because I am a Chinese, the staff ignored me.

Thank goodness for the friendliness and warmth of the front staff, I will be checking in again on July 7th. Please inform your staff that regardless of nationalities or how a person dressed, all guests are important and to treat them equal after all they are the one paying their paycheck

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine Yf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 7 July 2014
Hi christine496,

Thanks for your review of aloft kuala lumpur sentral.

The hotel talent work hard to delight & deliver and I was happy to read that overall we have been able to do so.

I have read your comments about our Splash pool team and will share this with the talent coaches so that we can do better. I am sorry we missed the mark.

Give us a-buzz on your next KL stay-cation so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leeds
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2014

Stayed at this hotel twice now. Amazing hotel, amazing rooms and really helpful staff. The pool is fantastic and it's even better once it's dark. The second time we stayed we asked for an early check in, we went straight from the airport and arrived around 10am and they still were happy to check us in so early, they also offered a late check out too. Best hotel in KL.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeedsHollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 7 July 2014
Hi LeedsHollie,

Thanks for your “Amazing” review of aloft kuala lumpur sentral.

Aloft is different by design and I was happy to read that the hotel talent have been consistently able to delight & deliver.

Give us a-buzz on your next visit so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai Region, China
Level Contributor
80 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 July 2014

There's a lot of positive things to say about this hotel: The service is good, rooms spacious and very clean, rooftop bar and pool are fantastic, big and well equipped gym, lots of breakfast options, etc. We typically stay at the Westin in Bukit Bintang - the Aloft is way better value and much nicer!

Aloft is attached to Sentral Station (stopping point for the train from the 2 airports) and a brand new shopping mall - convenience is high. You can easily catch the monorail into Bukit Bintang if you want to do some sight seeing - trains are frequent and its a 10 minute journey.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rtw99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 6 July 2014
Hi rtw99,

Thanks for your “Very new and very nice” review of aloft kuala lumpur sentral.

Aloft is different by design an its great that you like our modern jet set style.

The hotel talent work hard to delight & deliver and its great to get the feedback when we do so.

Give us a-buzz on your next KL stay-cation so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 July 2014 via mobile

Stayed here for almost a week. It's a hip, new hotel and the rooms are pretty spacious, modern but don't put so much hope on the views.

It was an overall great stay. The meeting facilities were also good and modern. Was impressed with this place and would recommend to stay here.

Stayed April 2014, travelled on business
Helpful?
1 Thank JDi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 6 July 2014
Hi JDi1,

Thanks for your “Value for Money” review of aloft kuala lumpur sentral.

Glad to read that you like our bright & bold modern style. Good to read that you liked our loft like rooms and had productive meetings in our Tactic rooms.

Give us a-buzz on your next KL sentral stay-cation so that we can continue to a-muse you.


Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 July 2014

We stayed here for our four nights in Kuala Lumpur and thought it was excellent.

What was good:

The staff were absolutely brilliant, very friendly and very helpful! faultless!
The rooms were big and very well equipped. Cool set up for the beer fridge, buy what you want from the lobby and fill it yourself.
The infinity pool was lovely, plenty of parasols when we went and a neat service button so you can get drinks service when you like. Great views of KL city going into sunset and can see one of the petronas towers (the other is directly behind it) + the kl tower.
breakfast buffet was brilliant, every type of breakfast from continental european to japanese.
Downstairs bar had the world cup on + pool table (what more could you want!)
good location with good transport links

what could be improved?
Can't think of anything really major! As an Englishman i missed my bacon and pork sausages at breakfast, but i recognise its a predominantly Muslim country so coped without ...just.


The great thing about this hotel was it did what it was trying to do brilliantly. It didn't pretend or try to be a five star hotel but is a 3.5-4 star hotel and did this faultlessly. what more could you ask for? highly recommend to any travellers looking to stay in KL at a nice hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, 6 July 2014
Hi Howard W,

Thanks for your “Great stay!” review of aloft kuala lumpur sentral.

Aloft is different by design and I was happy to read that you like our modern jet set style.

The hotel talent work hard to delight & deliver and its great to get the feedback when we do so.

Give us a-buzz on your next KL stay-cation!

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Kuala Lumpur Sentral

Property: Aloft Kuala Lumpur Sentral
Address: No 5, Jalan Stesen Sentral | Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 340 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aloft Kuala Lumpur Sentral 4*
Number of rooms: 482
Official Description (provided by the hotel):
A new destination sensation in travel arrives in KL Sentral with an urban-influenced design concept. Aloft KL Sentral is a refreshing alternative on the KL hotel scene offering spacious, loft-like rooms with high ceilings and a savvy environment. The perfect getaway to the city, Aloft KL Sentral is only 28 minutes away from the KL International Airport and connected to the main KL transportation hub such as the KLIA Express, KL Monorail, KL North – South Commuter and the Light Rail Transit. ... more   less 
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