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“What more can you ask for?”
Review of U Pac Hotel

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U Pac Hotel
Ranked #78 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“What more can you ask for?”
Reviewed 9 July 2014

This hotel's cleanliness is unbelievable Good,receptionists speak good English and well verse with their country's attractions,free Wi-Fi,and complimentary buffet breakfast!! 10 -12 mins drive to the twin towers and quiet within city center

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Yan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 11 July 2014
Dear Guest,
Thank you for your feedback on your recent stay with U Pac Hotel. We are delighted to note that you had an enjoyable stay with us and look forward to welcoming you back in the near future.
Warm regards. Y O Wong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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179 reviews from our community

Traveller rating
    85
    71
    14
    5
    4
See reviews for
26
63
15
9
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 June 2014 via mobile

Excellent hotel for the price you pay. Everything is spotless, they serve a good breakfast and the staff will help you to find the smoothest way to sights and airport. Good restaurants are found in the streets closeby. Bus stop at 1 min and metro at 10 min walk.

Stayed June 2014, travelled as a couple
Helpful?
7 Thank Koen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 11 July 2014
Dear Guest,
Thank you for choosing to stay at U Pac Hotel during your visit to Kuala Lumpur. We are delighted to note that you had an enjoyable stay and on behalf of our Team I would like to thank you for your positive and encouraging comments. We look forward to welcoming you back in the near future.
Warm Regards, Y O Wong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sri Jayawardenepura, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 June 2014

We are still staying at u pac hotel, there's one more day to stay with this hotel.Even they mentioned breakfast buffet on your tickets. When we go there they're saying food is over at that time plenty of food were there. Like bread, , butter, jam, little scrambled eggs.they said we can give some sausages. Tea pots were empty.very less varieties. They can't say sorry after messing someone's vacation.we trusted this place n choose it. One day when we came to the buffet there were small amount of foods.by that time they had to make foods for three times, we had to wait alot.why the hell they can't make foods according to number of persons staying in the hotel.when we are taking foods from the buffet their staff taking foods from it.how come. I never have seen a hotel like this.very poor.we are very unsatisfied.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank milindatbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 3 July 2014
Dear Guest,

Thank you for your feedback on your breakfast experience. Your valuable feedback had given us the opportunity to further improve on our products and services. However, please allow me to clarify the incident. First and foremost despite being a budget hotel offering complimentary breakfast we strive to ensure our guests are satisfied by preparing the dishes in smaller portions in order to maintain freshness of the food on display. We humbly seek our guests' understanding and patience to allow our chef about 10 minutes to prepare and replenish the dishes as and when necessary. We sincerely apologise for the inconvenience caused as a result of the delay and had advised our staff to monitor and react appropriately. On the other incident It is our policy to provide employee meals but not during service hours, hence we apologise for the awkward situation that you encountered.
On a similar note I hope you had enjoyed the curry dish that our chef specially prepared for you and your family.
We hope the above incidents will not deter you from staying with us again and look forward to welcoming you back!

Y O Wong
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Kuantan, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2014

Room is very clean especially the towels. The staff is very friendly and helpful. Their car park is the convenient and safe coz its locked with roller shutter once you go into the car park. Overall its a nice place to stay if its for a short visit to KL .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank chrisktan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 16 June 2014
Dear Guest,

Thank you for choosing to stay with U Pac Hotel during your recent visit to Kuala Lumpur. We are delighted to know that you had a pleasant stay with us and look forward to welcoming you back in the near future.
With warmest regards, Y O Wong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 June 2014

My son and I stayed in U Pac Hotel during the last week of May 2014. The staff and hotel are amazingly excellent! My son and I would like to say a big THANK YOU (in no particular order) to - Edlyn, Prima, Arjun, Mr. Go, Kenny, Mr. John, Kali, the female chef, all the housekeepers plus other staff members whose names we failed to get - they were all so kind, thoughtful, and considerate! My son said he had his best birthday in his stay here! He says it is as comfortable as home.

From Joni and Erwin Tan (Philippines)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Joni T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 16 June 2014
Dear Ms Joni Tan,

Thank you for choosing to stay at U Pac Hotel during your recent holiday in Kuala Lumpur. We are delighted to know that you had an enjoyable stay with us. Our Team is indeed very happy to receive your compliments and look forward to welcoming you back in the near future.

With warmest regards, Y O Wong.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lahore, Punjab, Pakistan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 June 2014

This hotel is a budget hotel considering the hotel prices in rest of KL. Access from both Train and Bus is pretty easy. Staff is excellent and helpful. Breakfast is awesome that includes 3, 4 meals with juice, tea and coffee. The rooms include windows, work desk and nice washroom. Elevator and security guard is available 24 hours.

Room Tip: Choose rooms on higher floors. Call hotel management if you want to use public transport to reach t...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank qasimzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 16 June 2014
Dear Guest,

Thank you for taking time off to share with us your experience at U Pac Hotel. We are delighted to know that you had an enjoyable stay with us as well as appreciating our simple buffet breakfast. We look forward to welcoming you back in the near future.
With warm regards, Y O Wong.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2014

U Pac Hotel is definitely recommendable. Great location, friendly staffs, clean and attractive rooms, good food, airport transport, and all this for a very reasonable price. Their hospitality is great and they make you feel really comfortable. Will surely stay here in my next visit if things remain as good as this. Thank you.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Rahul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YunOn W, Owner at U Pac Hotel, responded to this review, 8 June 2014
Dear Guest,

Thank you for choosing to stay with U Pac Hotel during your recent holiday in Kuala Lumpur. We are delighted to know that you had an enjoyable stay with us. On behalf of our Team we thank you for your kind feedback and look forward to welcoming you back in the near future.

Warm regards,
Y O Wong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about U Pac Hotel

Property: U Pac Hotel
Address: Off Jalan Sungai Besi Batu 2 2 - 6 Jalan Lapangan, Kuala Lumpur 57100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Hotel Style:
Ranked #78 of 342 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:2 star — U Pac Hotel 2*
Number of rooms: 59
Official Description (provided by the hotel):
Nestled in a quiet area just off the main road this elegant hotel has 59 rooms that are priced reasonably to suit your budget. Room guests are provided with complimentary breakfast. It has a spacious lobby with a lift and a private basement car park. The hotel is well connected to major roads and highways as well as to the SMART tunnel. Guests are assured peace of mind as U Pac Hotel is monitored by CCTVs and overnight security personnel. ... more   less 
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