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“Great facilities and location”

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PARKROYAL Kuala Lumpur
Ranked #36 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 2 November 2012

We stayed 4 nights here. The hotel is really well located in the middle of the shopping district and right on the monorail line for easy access to other locations.
The hotel is lovely - perhaps not what you would describe as "plush" or overly luxurious, but still quite "up-market", very comfortable, immaculately clean and great facilities.
Our room overlooked the pool area and was of a good size with a nice, marble, glass-screened bathroom area with a separate toilet. The room had a fridge, TV, safe, iron, bath robes, slippers and internet access - all really well maintained.
The pool area was lovely - quite a relaxing haven away from the bustling metropolis outside the hotel doors.
We had a bed and breakfast package. The breakfast buffet was amazing - everything you could possibly imagine for kids, western or asian travellers complete with chef cooking omelettes to order and fresh roti. You could also order cappacinno.

The only thing which was not at the standard of a typical 5 star hotel was the service (as others have mentioned). Whilst the service was by no means bad, it was not at the level you often expect at a 5 star resort (with the exception of the staff in the dining room who were extremely friendly, efficient and helpful). The staff were friendly and helpful but did not "go out of their way" to help. For example, even when asking the desk staff for advice on good local eating places they provided some input but did not offer any additional assista nce (e.g. bookings, directions, maps, etc) unless you specifically asked for it. Similarly, at the pool - one day we were not allowed to get sunbed cushions as there had just been a few spots of rain (barely a light drizzle which had finished). We thought this strange since the cushions would get wet anyway with wet swimmers sitting on them.
Overall though the hotel was great and would definitely stay there again when travelling to KL.

  • Stayed: October 2012, travelled as a couple
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Thank Yiannaki-and-PP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,182 - 2,188 of 3,390 reviews

Reviewed 2 November 2012

I stayed in this hotel for 2 nights. The hotel is very nice, the rooms are big and clean. I was there and got a free upgrade to a suite. The internet is free and fast. The room has a good bed and a beautiful bathroom. The breakfast is complete, there is a big amount of fresh fruits and a good amount of western foods.

  • Stayed: October 2012, travelled on business
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Thank RoelAlmighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

I stayed at both this place and Hotel Geo (see review there). Although I would stay at Geo next time, it would only be because of price (and I preferred the Chinatown location). This place is excellent though and very convenient to all central attractions and great street food. Room was nice with modern shower. Mini fridge was nice addition. Staff was very friendly. Starbucks across the street = win. Perfect place if you are into the shopping and more touristy things in KL.

  • Stayed: October 2012, travelled solo
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Thank Kumbi_Sahel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

We stayed 4 nights in a deluxe double room. The room was comfortable, clean, spacious and well laid out. The bed was comfortable. The service in general was courteous. The breakfast selection was huge with options ranging from Oriental to English. Unfortunately the service was not that great, slow at the table and even sloppy. To add to this annoyance was a wakeup call on our first night attributed to miscommunication. But, on the whole we enjoyed our stay. The location was fantastic, right in the middle of tourist attractions - shopping malls, cinemas, roadside cafes, metro station and of course the twin tower, a short walk along a covered tunnel. Would love to come back.

Room Tip: there are about 20 floors, choose one as high up as possible and preferably facing the front.
  • Stayed: October 2012, travelled as a couple
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Thank igc_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

As a shopping fanatic, this is the place to be, very close to everything you would ever need!!!! The rooms are spacious and view are great, the gym and pool a must. When visiting KL for a few days - stay at ParkRoyal

  • Stayed: August 2012, travelled as a couple
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3  Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

Stayed at the Parkroyal for 4 nights 5 days. Am very very disappointed with the level of customer service offered, reception and concierge staff we found very unhelpful. Each time a request was made, especially room service, had to follow up 2 to 3 times to get needs met. Restaurant staff we found were most friendly.

Best way to get around use monorail. There is also the KL bus (in light pink color) free service. There is the green and blue routes, helps to get around to most attracts e.g pavallion, Petronius tower, kl tower, etc. if need taxi, just walk up the street and get one yourself. Asked from concierge advice to get to petaling street and was recommended a taxi for $15! However retun trip home from petaling st to hotel was only $5! What a joke!

rooms seem a little tired. Carpets faded. Furniture has loss of color. More like a basic 3 1/2 or 4 star hotel. Beds quite hard. Public areas e.g. Foyer, restaurant and gym/pool looked amazing. What is shame because location of the hotel is excellent. Sadly this is not a hotel we would return to.

  • Stayed: October 2012, travelled with friends
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2  Thank Jaylee2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

I was worried I must admit, I usually stay at The Grand Milleuium, but they where doing renovations so I thought I'd stay here...Ok i dont think its 5 star standards I stayed In the Orchid rooms, they had a dated club room, food was ok, but service was great,The resturaunts around are nice to eat at, but I travel to KL every 3 months so I prefer the street food,
The rooms where ok too, they where clean and big bathrooms, the towels felt a bit ummm cheap,
Beds where big and comfy, Location was perfect to all shopping and right next to Lot 10.
Yes I'll be back in Feb, You guys have won me over,..
Look forward to seeing you soon.
ps and a big hello to the aust couple having there 20th wedding year, wish could of went out.. next time..

Room Tip: pay a little bit extra and up grade your room, its worth it
  • Stayed: October 2012, travelled solo
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1  Thank Darren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#34 Luxury Hotel in Kuala Lumpur
Price Range: £52 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PARKROYAL Kuala Lumpur 5*
Number of rooms: 426
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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