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“Great Stopover” 5 of 5 bubbles
Review of PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
Ranked #31 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Auckland, New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Stopover”
5 of 5 bubbles Reviewed 12 June 2013

We stayed at the Parkroyal for two nights as a stopover coming home from Europe and on the way to Phuket. We arrived early morning and despite not having arranged an early check in the room was made available within an hour. We had a triple room and it was everything we needed for our 2 night stay. Location is great with plenty of shopping within easy walking distance (despite the heat). Pool facilities were excellent. Staff were polite and helpful - the only downside was being woken 3 times during the night by house keeping to arrange delivery of extra bed, ashtray and then wake up call that we had not requested!
Would recommend the Parkroyal without hesitation.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glenis_smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,072 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (644)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sydney
Level Contributor
143 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 bubbles Reviewed 12 June 2013

On our most recent trip to KL in May 2013 we stayed at the Parkroyal for 7 nights, booking 3 rooms for 6 adults and 1 child.

We have stayed repeatedly at the Parkroyal KL due to the hotel's fantastic location, comfortable and spacious rooms and lovely staff. The breakfast is also a highlight with its ideal combination of local and international food offerings.

I would like to commend the reservations staff who are quick to respond to emails and ensure that our rooms and special requests are attended to. When travelling with a large extended family, there are definitely many "special requests"!

Also I would like to mention the wonderful service always received from Concierge Ravi. He remembers us from year to year and greets us warmly; and offers assistance in all matters, regardless of how trivial.

We'll be back! In July 2013!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tric0660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 11 June 2013

I stopped over here two nights on a recent European holiday; one night each way. I was fortunate enough to have been assigned a larger room for my first visit (which I didn't realise at the time and took it to be standard) and on the way home found myself in something much smaller. The size as such was not a problem (I stayed at and loved the Amsterdam CitizenM, specialists in the compact room), but there was no escaping the chilled air from the air-conditioning being blown directly on to you. Some probably love this, but I'm not one of them and asked to be moved to a room with a different configuration. This they did without hesitation and then had the maintenance man come up and change the angle of the vents; no doubt thinking me a nut. This room was again small, but perfectly functional and spotlessly clean and with the bonus of a great view.
Aside from its location, lovely poolside area and close proximity to shops and a leisurely walk to the Petronas Towers etc., one of Parkroyal's best attributes is the most amazing and expansive breakfast buffet I've ever encountered. Regardless of your tastes and culinary inclinations, if you cannot find something here to enjoy, then likely you are impossible to please.

  • Stayed May 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meander19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 June 2013

Stayed here for my second time in April on business. It was just how I remembered it last year - friendly staff, clean rooms, fantastic location! The bar does a great Lychee Martini but the Indian restaurant let it down. I ordered Lamb Biryani but had to leave it but there is great local food in all the malls that are just minutes away. Besides the food on this occasion - I still cant wait to return!

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BeautyTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review, 11 June 2013
Dear Sir / Maam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL your Trusted Local Companion. Your feedback is of great assistance in the improvement of our service.

Thank you for all your lovely comments towards our hotel and associates. I will be sure to share your feedback pertaining to the Indian food with our tenant who operated the outlet.

If there is anything we can do to make your future stay even better, please do not hesitate to contact me directly. It would be our pleasure to welcome you again to PARKROYAL Kuala Lumpur.

Yours sincerely,

Nazrul Nasihin
nazruln@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 June 2013

i love the location more than any thing.
you can go anywhere walking.
i spent my honeymoon in the hotel and they are so kind, flowers and the congratulation card was very nice.
also the service is perfect.

i would like to reserve again in my next visit.

also 5 mins you will be in Arab str. metro 2mins from the hotel.

everything is more than easy in that hotel.

free wifi also :)

thanks royalpark for everything. :)

Room Tip: all rooms with perfect location , you can see Kuala lampour Tower, and a lot of streets. AC very...
See more room tips
  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hmoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 June 2013

Just sitting in Kuala Lumpur airport typing this review. Just finished a two night stopover with my wife on our honeymoon. The park royal hotel is a lovely place to stay.

When we arrived, we were sent to a room and ended up walking in on another couple who had just checked in. We laughed this off and were given our room. There were even rose petals on the bed and chocolate on the dressing table. For sending us to the wrong room, the manager gave us a free meal and couldn't apologise enough.

The breakfast is fantastic! The dinner is even better. The outdoor pool is beautiful, the bar is so comfortable. The bed was honestly the most comfortable I've ever slept in.

Finally, I must mention the staff. The guys carry your bags to your room. The reception girls are so welcoming and professional. The restaurant staff area so helpful.

Thank you park royal! We will be back!

Room Tip: Get a high room to avoid noise
See more room tips
  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nazrulnasihin, Front Office Manager at PARKROYAL Kuala Lumpur, responded to this review, 11 June 2013
Dear Sir / Maam,

Thank you for taking the time to share your feedback on TripAdvisor and congratulation once again.

Thank you for all your lovely comments towards our hotel and associates. Our sincere apologies for the miscomunication upon arrival in which we have addressed it with our operation team to avoid occurance in the future, updated by the Duty Manager.

Please be so kind to contact me personally, should there be any other feedback that you may want to share with us. Thank you once again, and we look forward to see you soon.

Regards,

Nazrul Nasihin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
241 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
5 of 5 bubbles Reviewed 7 June 2013

Lovely spacious, clean and modern hotel, with good sized rooms. Nice rooftop pool with sunloungers - but its not on the very top of the hotel, I think it was on floor 6, so you wouldn't get sun in all spots all day long.
Breakfast was amazing - so much choice and plenty of seats so never felt crowded.
Very near the monorail to get to Chinatown, or the commutor train to Batu caves.
Very near all the shopping centres, and walking distance to lots of restaurants.
It was about a 20min walk to the Petronas Towers - most of which can be down through the overground passageways which are all aircon, and have security guards, so is very safe even at night.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank expressive-one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PARKROYAL Kuala Lumpur

Property: PARKROYAL Kuala Lumpur
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#31 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
Reservation Options:
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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