Stayed 4 nights with family of 5 so had 2 rooms booked interconnecting. Requested higher floor since reviews had stated noise a this location can be an issue. First time to KL so did I a bit of research on TA and chose this hotel based on price, reviews and proximity to food and shops etc. Was pretty happy bar a few small things only.
Pro's - location, exceptional service from staff who greet you, remember your name, good breakfast, efficient check in and out. Massive king size bed, firm but comfortable. Third child slept in this with us and had plenty of room rather than have a fold-away at extra cost. Nice pool area with fairly priced drinks and food. Jug of iced water on the bar to help yourself.
Cons - our fridges in both rooms simply did not cool. Reported this and service staff came straight away simply checked the temp knob was turned to the coolest position, and fridge turned on then said that was all he could do. Temp barely put a chill on a bottle of water.
Deluxe Rooms on 13th floor were pretty dated, stains on carpet and walls a bit grubby.
Some confusion in the downstairs bar where we dropped in for a drink and snack on 2 nights (about 9pm) with the kids (teenagers). First night no probs and noted other kids also there. Second night was told that it is for persons over 18 only?
So would generally recommend.
- Official Description (provided by the hotel):
- The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more less
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- Also Known As:
- Parkroyal Kuala Lumpur Hotel Kuala Lumpur
- Parkroyal Hotel Kuala Lumpur
- Kuala Lumpur Parkroyal Hotel