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“Great location & good service”

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ParkRoyal Kuala Lumpur
Ranked #36 of 355 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 22 July 2014

We stayed here at the end of a 2 week trip around Malaysia.

We found check in to be smooth, breakfast was varied and great quality.

Rooms were clean, as were the towels and bedding. Air-con was good and had in-room controls for temp and fan. There is a pool but we were too busy to visit it.

Location was excellent for shopping at Berjaya Times Square, Pavillion, Sungei Wang Plaza and the ultra rich Starhill. We were able to walk to all of these shopping malls.

I would stay here again.

Room Tip: The windows must not be double glazed, take ear plugs as the traffic sound reached us SO loudly on t...
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  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank LivBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkLosi, General Manager at ParkRoyal Kuala Lumpur, responded to this reviewResponded 30 July 2014

Dear LivBrad,

Thank you for your review. Great to note that you enjoyed your stay with us. We look forward to welcome you back for another great experience.

Mark Losi.

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1,618 - 1,624 of 3,582 reviews

Reviewed 22 July 2014

My family stayed for 7 nights. Room was clean and spacious. However, bathroom in room 702 need urgent renovation and deep cleaning (bad smell at night). Breakfast was great with wide variety (recommend the fresh orange and apple juice). Location of hotel excellent for shopping (Sungei Wang, Times Square, Lot 10 and Pavillion malls within walking distance).

However, in my opinion, the hotel need to start a renovation plan starting with the reception area which looks outdated as compared hotels in the same category.

Hotel is highly recommended and will definitely come back.

Room Tip: Request for high level rooms
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Vishal_MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

We have now stayed here numerous times and will return again in August. The location is central to all shopping and eating in KL city. You can easily shop, return to the hotel and then shop some more! The breakfast is also one of the best - offering such a variety of food and even 'teh tarik' a Malaysian favourite milk tea - made fresh in front of you! Normal rooms are small but worth it for the price. Club rooms are newly renovated and I also highly recommend them because cocktails (open bar) and canapés and very good in the evenings too. The pool is a decent size and my toddlers were happy playing in the baby pool. The sun lounges by the pool are new and comfortable too. One negative was some of the taxis parked in front of the hotel refuse to put their meter on and we often had to get quite firm and insist they put the meter on or try to catch another.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Yvette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkLosi, General Manager at ParkRoyal Kuala Lumpur, responded to this reviewResponded 30 July 2014

Dear Yvette M,

Thank you for your review. I am happy to note that you generally had a pleasant stay. On the same note, I have shared your feedback relating to the taxis with the concerned operator. All taxis in Kuala Lumpur are required to use the meter.

We look forward for another visit and thank you for your continuous support.

Mark Losi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Parkroyal is a perfect place if you are looking for quality accommodation and good location. Room facilities and amenities are sufficient and of quality. At the heart of KL Golden Triangle, you will have shopping, eateries and public transports close-by.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkLosi, General Manager at ParkRoyal Kuala Lumpur, responded to this reviewResponded 30 July 2014

Dear MatthewW,

Thank you for your review. I am glad that we have exceeded your expectation. We look forward for another great experience soon!.

Mark Losi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Overall I was not satisfied with my stay at the Parkroyal and will not be staying at another one of their hotels in the future. This was our last stop before coming home on a long trip in Asia so we decided to pay a bit extra for some comforts! However much to our dismay out of all the places we stayed (Budget and Luxurious) this is where we were the least happy. Our room service was 20-30mins late in the morning and we therefore had to change our day plans because our day trip was leaving as we were still eating breakfast. Then we got a call from the room service manager demanding payment for the food as though it was my responsibility to know we were required to pay at the time of delivery, after I tried to explain on the phone I was not told I had to pay and that our food was late I was cut off in asking when they could come and pick the food up, after responding with an answer of about a half an hours time so we could enjoy our breakfast I was told that thats too long for her to wait for the money and they don't normally do that! And this was our first morning in KL! We then proceeded to find a cockroach in our room which was really disappointing because in all the backpackers and hostels we stayed at we had not seen any creepy crawlies and then we pay a bit extra for a nice hotel and this is where we find one. I understand its not necessarily anyones fault however it was still quite disappointing. The hotel was quite good about it though and arranged a room change for us. We had another encounter with some more rude staff at the concierge desk which occurred multiple times! However all the other lobby staff and desk staff were lovely. So it was just a few people who ruined our stay however I would still think twice before returning to a Parkroyal hotel. Also the wifi wasn't a very good connection in either of our rooms!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Heather E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkLosi, General Manager at ParkRoyal Kuala Lumpur, responded to this reviewResponded 30 July 2014

Dear Heather E,

Thank you for your review and feedback on Tripadvisor. It is with regret I noted that we did not exceed your expectation. Please be rest assured that I have shared your feedback with our operation team in our effort to improve service standard. Should there be any other feedback that you would like to shared with us directly, please contact us via e mail to Nazrul Nasihin at nazruln@parkroyalhotels.com.

Mark Losi.

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Reviewed 20 July 2014

Spacious clean room with all amenities, safe and secure, good food and good location near city center. Very helpful staff. Choice of restaurants and good quality food in all of them. I recommend this place and will stay again when in KL.

Room Tip: Ask for room with twin tower view.
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  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank JassyTheGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkLosi, General Manager at ParkRoyal Kuala Lumpur, responded to this reviewResponded 30 July 2014

Dear JassyTheGreat,

Thank you for recommending us on Tripadvisor. I am glad to note that you have enjoyed your stay with us. We look forward to see you again soon.

Mark Losi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Stayed 4 nights with family of 5 so had 2 rooms booked interconnecting. Requested higher floor since reviews had stated noise a this location can be an issue. First time to KL so did I a bit of research on TA and chose this hotel based on price, reviews and proximity to food and shops etc. Was pretty happy bar a few small things only.
Pro's - location, exceptional service from staff who greet you, remember your name, good breakfast, efficient check in and out. Massive king size bed, firm but comfortable. Third child slept in this with us and had plenty of room rather than have a fold-away at extra cost. Nice pool area with fairly priced drinks and food. Jug of iced water on the bar to help yourself.
Cons - our fridges in both rooms simply did not cool. Reported this and service staff came straight away simply checked the temp knob was turned to the coolest position, and fridge turned on then said that was all he could do. Temp barely put a chill on a bottle of water.
Deluxe Rooms on 13th floor were pretty dated, stains on carpet and walls a bit grubby.
Some confusion in the downstairs bar where we dropped in for a drink and snack on 2 nights (about 9pm) with the kids (teenagers). First night no probs and noted other kids also there. Second night was told that it is for persons over 18 only?
So would generally recommend.

Stayed: July 2014, travelled with family
Thank Family58A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ParkRoyal Kuala Lumpur

Address: Jalan Sultan Ismail | Bukit Bintang, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#34 Luxury Hotel in Kuala Lumpur
Price Range: £54 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ParkRoyal Kuala Lumpur 5*
Number of rooms: 426
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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