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“Value for money”
Review of Cititel Express

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Cititel Express
Ranked #252 of 349 Hotels in Kuala Lumpur
Reviewed 2 August 2014 via mobile

I stayed for 03 nights in this hotel and experience it's great service, cleanliness and good staff behaviour. About the location is good in terms of connectivity as the taxi stand and Mono Rail station is too near. But the road to this hotel mostly little jam in the business hours as this hotel is on main market.

The room size is good and I also enjoyed the view of Twin Tower from window. So overall a good stay and value for money ...

Stayed: July 2014, travelled on business
Thank Sumitesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 11 August 2014

Dear Sumitesh

Thank you for your comment in tripadvisor .

Our Staff will be glad to hear that service was good and the cleanliness of the hotel to your expectation.

Lastly , do drop us an email when you will be coming back.

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35 - 41 of 228 reviews

Reviewed 13 July 2014 via mobile

The hotel is a big no for the simple and important point that it is in a completely wrong location. The loud speakers on the road keeps you awake till 1 in the night.
Don't expect any breakfast as it is one of the worst. Ac doesn't work at all in the Room. Complaining doesn't really work. In short, don't ever stay here.

Stayed: July 2014, travelled with family
Thank Mukund P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 25 July 2014

Dear Mukund P

We would like to apologize on your bad experience in Cititel Express KL. The loud sound from the street is only during the fasting month.

For the breakfast as a 3star we have varieties of local and western food but not Arabian food.

Lastly, if our location is not to your expectation you could consider our sister hotel in future which located at the shopping area.

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Reviewed 13 July 2014 via mobile

It is a good hotel but you need to face a massive traffic jam before arrive the hotel with car. If traveling by car, the basement car park is quite hard to be find although it is located under the hotel at the rear entrance. One thing to be improve for the car park is the lighting and cleanliness (I smell stinky when come out from the car).

The overall room condition is nice (quite surprising ). Clean bathroom and all equipped. The location of the hotel in almost center to all POI in KL.

One thing I didn't like is the hygiene of the market around the hotel. Full with stinky air and thick exhaust smoke from the buses and lorry

  • Stayed: July 2014
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Thank YongZhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 24 July 2014

Dear Yongzhi

Thank you for your comment in tripadvisor.

We have improved the lighting of the carpark and for your info there is upgrading ot the market compare to your last stay in Cititel Express KL.

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Reviewed 6 July 2014

I can say that the hotel's location is not that good enough. There were also mosquitoes in the rooms and in the lobby. The breakfast is buffet style but the food they serve is basically the same everyday. Some of which doesn't have that good taste. The room we got was bigger than what we had expected. It's very spacious.

  • Stayed: October 2013, travelled as a couple
    • Value
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Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 24 July 2014

Dear Angela,

Your comment on the breakfast will be forward to our chef and he will take note on the quality of food.

Lastly, it is good to hear that our room is very spacious.

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Reviewed 1 July 2014

It was a overall bad experience. Staff was very rude, non responding, after several calls from the EPBX you would be very lucky if they pick up the call. Rooms were pathetic, dirty and in a very bad shape. It would not be advisable for stay for any purpose. Breakfast was just a formality. Lifts were very bad..............smelly.
I had requested for rooms with Twin towers room, which was not provided and explanation of the staff was "ALL THE ROOMS WITH TWIN TOWER VIEW HAVE VERY BAD A/C" This statement is self explanatory for the hotel conditions.

  • Stayed: June 2014, travelled with family
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Thank Hemant1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 24 July 2014

Dear Hemant 1301

Firstly, we would like to apologize on the bad experience you face in Cititel Express KL.

For you info, all our rooms facing twin tower are all twin bed and the double bed facing the front. We have highlighted this to you and you have the option to choose.

Regards to the air condition we will rectify the problem ASAP.

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Reviewed 1 July 2014

It was a very nice hotel situated in strategic location. Chow kit Monorail station is nearby. Rooms were excellent with nice high class bathroom and spacious. Staff arranged a very late night return transport which was very much helpful. Really value for money

Room Tip: Better to get a Room with Window
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
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2  Thank Fahim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 6 July 2014

Dear Fahim F

Thank you for your comment in tripadvisor. Your comment will be forwarded to the department and they will be glad to hear the positive respond.

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Reviewed 16 June 2014 via mobile

We stayed here for 6D5N. We had to carry our bag up to our room (well i did expect it beforehand so it was ok for me) The room is spacious enough for me and my roommate. Most of the room have yellow-light but we had the white-light which makes the room cosier!! Not to forget, we had the KLCC tower view. Superb!! So if u are lucky you will get that room and not the city street which might be noisy

The toilet is clean and well-equipped. The shower is good and everything is nice. Except this is where downfall is... Our toilet bowl pump(?) was not working. We have to call the housekeeper service every morning to fix it which i find tiresome. The one answering our call was kinda rude cause he laughed when i told him about our problem so yeah a minus right there. I'm not sure about other room's toilet (shud be alright)

The facilities provided are good. Water dispenser and ironing board to share in every floor. All in all it was a good stay with great view at night. Comfy bed and the breakfast are good for me too. Money changer just right next to the hotel. A lot of shops nearby but dont go out alone at night as the area might be a lil scary.

Stayed: July 2013, travelled with friends
Thank Tikah Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEKL, Manager at Cititel Express, responded to this reviewResponded 1 July 2014

Dear Tikahy

Thank you for staying with Cititel Express Kuala Lumpur.

We have noted on the room with white-light>Your comment and feedback will be highlighted to the respective dept.

We have always strive for excellence and will definite reinstate the service level.

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Additional Information about Cititel Express

Address: Cititel Express No. 449 Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #252 of 349 Hotels in Kuala Lumpur
Price Range: £30 - £78 (Based on Average Rates for a Standard Room)
Number of rooms: 244
Official Description (provided by the hotel):
Simplicity at its best, Cititel Express Kuala Lumpur is strategically located in the "old-world" charm of Kuala Lumpur along the scenic and quaintessence of Jalan Tuanku Abdul Rahman. Offering 244 guestrooms with 6 room types to choose; Cititel Express Kuala Lumpur provides all our guestrooms with essential room amenities at a great value. Within the 10-minute radius of the commercial districts, financial institutions, government offices, local eateries, entertainment areas, international exhibition centres, as well as major tourist sites; it is also conveniently located along the ring of public transportation. Our own restaurant (The Terrace) which opens daily serving local varieties as well as western cuisine offers our guests the best view on the daily lives of the people along Jalan Tuanku Abdul Rahman. Our Nasi Lemak (rice cooked with coconut milk) which served along with hot & spicy sambal plus other condiments is our best local signature dish. Try out our other local dishes such as Nasi Goreng (Fried Rice), Mee Goreng Mamak (Fried Noodles) or any other dishes that are simply mouthwatering. Cititel Express Kuala Lumpur - Smart, Clean, Simple a hotel that promise to deliver our guests a refreshingly simple yet clean and comfortable accommodation which one would agree to say : GREAT VALUE BOOK NOW. ... more   less 
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Also Known As:
Cititel Express Kuala Lumpur

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